I had a minor car accident and got my car repaired here last month. It was a great experience from…read morestart to finish. Before coming here, I visited several other body shops in town, but none of them met my needs or expectations. This was the only shop that did. First of all, they treated my car as if it were their own and, more importantly, treated me like a human being. I told them that I had just started my career and was on a tight budget, and they were kind enough to work with me. In the end, I paid a reasonable price out-of-pocket for the quality and timely service I received. They repaired the exterior damage around the hood as well as the cover of the pre-collision sensor underneath it. After the accident, a warning signal for the pre-collision sensor came on. They examined it and honestly told me that only the cover was damaged (not the sensor itself). That really showed me that their service is conscience-driven. It would have been easy for them to charge me an extra $1000 or so by simply replacing the sensor, and I can imagine that some other shops might have done exactly that. On top of that, when I asked for recommendations for auto insurance, they were happy to share their preferred provider. I had just moved here and had no idea which insurance company to switch to. I'm now using the company they recommended because they told me it was "the only one that knows what they are doing." So far, I've been very satisfied with the insurance company's service as well. This is a trustworthy, local, family-owned business that deserves support. I'm satisfied with the repair. My car looks no different than it did before the accident. Their facility also looks professional and well-equipped. I will definitely keep coming back whenever my car needs repairs in the future.

Recently my 2018 Chevy Silverado was victim of a Hit and Run in front of my house . Cates…read morefacilitated the repairs in coordination with my State Farm Agent Mike Miller . It had been a rental truck and had seen some rough service but Cates did the repairs as if this truck was a show truck . The repairs exceeded my expectations , the finish was as good as if not better than a factory finish, it looks like glass. The color match was perfect . it is an absolutely beautiful truck that I am very proud of. I cannot thank the crew at Cates enough . To David and Chuck , you quite simply run the best body shop in Richmond Indiana and maybe even the state . You simply cannot find such pride in workmanship as these guys provided me. Thank You from the bottom of my heart.

It's now Brookville boat and auto body shop. They did a terrific job on my car in record time. They…read moreare very friendly and accommodating. If you need work done, you need to come here.

Bill has worked here for years and now owns it and he and his team always produce quality,…read moretrustworthy, timely, and affordable work. We live in Indianapolis and happily come over to Brookville for major service here because we trust Bill with our cars like no one else. Highly recommend!

If you are looking for an honest and professional tire and auto repair group in Richmond, Best One…read moreTire & Service is the place to go. I was driving my daughter from Chicago to Ohio for the beginning of the school year last month and had the misfortune of breaking down on the interstate near Richmond. Not knowing anyone in the area, I was very uncomfortable thinking about where to take the vehicle and whether we could find someone who would not take advantage of our situation. We had a long wait for AAA to come to us and I researched repair shops in the area. I saw the reviews and called and talked to the owner, who said that if we could get the truck to him before closing he would make sure we got it looked at and fixed. I had the truck towed to Best One and Roger and his team immediately examined the damage to try and help us on our way. I was hoping that the problem was a minor radiator hose issue, but it turned out to be a blown head gasket. On my son's old SUV it would have cost more to repair it than the vehicle was worth. Roger called around for us and got us a great rate on a rental to complete the trip, and then called salvage yards on our behalf to get the best price for the SUV. He then allowed us to store the vehicle on his lot until we could get the title and get back to Richmond to complete the sale to the salvage yard. He had one of his techs named Peter drive us to the car rental office, and made sure we were taken care of. Peter spent the whole trip talking about how much he enjoyed working at Best One and what a great boss Roger was to all the crew. It really impressed us how much of a family the people at this place are. In all, Roger and the team at Best One made a very difficult episode easier for my daughter and me. They were honest and professional and really went out of their way to make out of towners feel welcomed and taken care of. I would recommend them very highly.

Dishonest--when I bought tires here, they told me I had a break pad that was almost used up and…read morequoted high price to replace them. Took it to my regular mechanic and they told me the breaks were fine. Also did not honor price matching pledge.

Great service. Great people. We just stopped there after having a concern with our vehicle. Glad we…read moredid. Thanks so much for putting us at ease. Thanks Joe!

Always good prices and selection on tires. They're fast and do quality work. They're conveniently…read morelocated just off I-70 and do many other auto services. I've used this location 3-4 times and have always been very satisfied with their customer service and efficiency.

Amazing local auto repair shop! Excellent, friendly and prompt service by experienced and…read moreknowledgeable technicians. Highly recommend

The van a/c never worked better after they repaired it this summer. I just had the van in for a…read morelube/oil/filter and couldn't be happier.

Routine maintenance oil filters friendly experienced service…read more Good guys! First choice in automotive service and repairs

Only mechanics I've spoken to that didn't treat me like I was dumb just because I'm a woman. Good…read moreprices, good people, good service!

The service department here is great. We had our oil changed and a tire rotation. They washed the…read morecar for us and gave me a military discount for my service. Even with synthetic oil the total cost was less than what a standard oil change cost at most other places.

Originally took my 2021 Nissan Titan truck into service dept for back window sills leaking. I was…read moretold that I had to bring it back for a tech to look at and order the parts. Set up an appt to do so. Took it in was told that the parts were going to be ordered. Was contacted that the parts were in made an appt to take truck in so they could replace the sills. Took truck in for the appt dropped it off and was contacted about an hour later and was told the wrong parts were ordered. Again they were going to order the parts. Made another appt. Dropped truck off. An hour later received another phone call saying they ordered the wrong parts once again. I have taken my truck in 4 times for this particular problem and still the problem is not fixed. This service dept is very unprofessional.

Elstro has helped me several times, and my most recent visit was just as great as usual. When my…read morevan started acting up last Thursday, they got me in first thing Monday, even with the short holiday week. As a single mom with a full time job, I have limited time and heavily rely on my vehicle, and I trust Elstro to diagnose issues honestly without pushing unnecessary repairs. Matt quickly found the problem, ordered the part to be delivered asap by his supply truck, and reminded me I was due for an oil change and asked if I wanted to get it taken care of while I was there because he knows its hard for me to find time to get the van to them! During the multi-point inspection, he showed me that my drive belt--which had been cracked since I bought the van--was now in much worse shape. He always explains what can wait and what can't, but this time it clearly couldn't wait any longer. Thanks to the inspection and photo, I felt confident getting it replaced. He ordered the belt immediately and fixed it as soon as the part arrived. They also noticed my taillight and license plate lights were out, so they replaced those too--saving me from a ticket and keeping my van safe and reliable. I cannot express how grateful I am for their services and also appreciate them squeezing in my oil change and repairs when I was just there for a diagnosis. They have a quiet, clean waiting room. They are friendly and explain things well. No one wants to pay for auto repairs but if you have to, I highly recommend Elstro Auto!

$139 hourly, the dealer is $140. terribly high mark up on parts offer NO service like shuttle…read moreservice or car drop off! I've been a customer of Elstro Automotive since 2018, but unfortunately, the quality of service has steadily declined while prices have continued to rise. My most recent visit was for a diagnostic test, and they told me the issue was with the ECM -- which turned out to be completely wrong. I ended up paying for two diagnoses, one from them and another from a different shop that correctly identified the real problem. After years of loyalty, this experience was frustrating and disappointing. I will no longer be using their services and would advise others to verify any diagnostic findings before committing to repairs.