I've completed 8 sessions with Jun so far, and I've experienced noticeable improvement after each…read morevisit. I had ongoing issues such as sleep problems, leg numbness, lower back pain, and the typical tension in my neck and shoulders. These were persistent sub-health conditions that had been affecting me for quite some time. With each session, I've felt gradual but clear improvements. My sleep has improved, the numbness in my legs has decreased, and the tension in my lower back, neck, and shoulders has eased significantly. Overall, my body feels more relaxed, stronger, and more balanced. What I really appreciate is that the treatment seems to focus on addressing the root cause rather than just providing temporary relief. It's a gradual process, but the consistent progress week by week gives me a lot of confidence.

I've been to this massage spa multiple times, and this is the first time I've ever experienced…read moresomething like this. Unfortunately, this experience completely changed my opinion of your business. Before I came in, I specifically called to ask if there was an available female therapist for a 90-minute massage. The receptionist confirmed that both were available, so I made the trip expecting exactly what I had requested. When I arrived, I was suddenly told that only a 60-minute massage was available. I reminded the receptionist that I had called ahead and was assured that a 90-minute appointment with a female therapist was available. I was disappointed, but I agreed to move forward anyway. A couple walked in and requested a 90-minute massage, and they were accommodated immediately. That made the situation feel incredibly unfair. If 90-minute appointments were available for them, why wasn't the same courtesy extended to me after I had called ahead and confirmed my appointment? Eventually, I was told they could accommodate my 90-minute massage after all. However, what happened next was completely unacceptable. A few minutes after I was taken to the room and had already undressed, a male therapist walked into my room(which the receptionist never mentioned regarding this). I had specifically requested a female therapist because that is what I am comfortable with, and that request had already been confirmed over the phone. At that moment, I felt embarrassed, shocked, and completely disrespected. My privacy and dignity were not respected. When the male therapist walked out of the room, he left the door open while I was completely naked on the massage table. It was extremely uncomfortable and unprofessional. It made me feel exposed and distracted. Privacy and respect should always be a priority during a massage. To make matters even worse, the receptionist later told me that the only female therapist who was available for a 60-minute massage had already gone home. That was incredibly frustrating. If she had simply told me from the beginning that the 90-minute massage would be with a male therapist, I would have chosen the 60-minute massage with the female therapist instead. I was never given that option. The communication in English was very poor, which made the situation even more confusing. You should hire a receptionist who can communicate clearly in English and explain the available options properly so customers can make an informed decision. Better communication could have prevented this entire situation. As a returning customer, I expected professionalism, respect, and clear communication. Instead, I experienced confusion, inconsistent information, and a complete disregard for my clearly stated preference. No customer should have to go through something like this, especially after taking the time to call ahead and confirm the details before arriving. I understand that mistakes can happen, but what matters is how a business handles them. Unfortunately, this situation was handled very poorly. I left feeling frustrated, disrespected, and as though my time and comfort didn't matter. Because of this experience, I have lost confidence in your business. It's disappointing because I had trusted your spa enough to return multiple times, but after this experience, I will not be coming back. I also cannot recommend your massage spa to my friends, family, or anyone looking for a professional and respectful experience. I genuinely hope you take customer feedback seriously and improve your scheduling, communication, and respect for customers' preferences and privacy so that no one else has to experience what I did. This visit was incredibly disappointing. You wasted my time, and more importantly, you failed to respect my privacy and dignity as a customer.

Just had a 90 minute body massage and it was great! Very talented masseuse got all the tightness…read moreand knots out of my muscles after a long and grueling hike in Lake Tahoe. Very relaxing experience. Highly recommend!

Visiting from out of town. Checked YELP records and find ROM. Called up and scheduled three One…read moreHour foot messages. We arrived early. Were brought in a little late so we were each comped a milk foot bath. Much appreciated. The three of us were taken into the same room. At first there was confusion with the masseuses but it was ironed out quickly. David was my person and he was excellent. Responded to my requests and adjusted pressure quickly. We all enjoyed our one hour foot messages and we will definitely be back. One recommendation is to play music to cover up the front door alarm and talking in the reception area. Definitely try this place it was a success for the three of us. Being cash as it's $3.00 extra for credit card us. See you next time.

I think I found my new spot! I usually go somewhere else in town but was feeling something…read moredifferent and close! They accommodated a last minute booking and it was awesome!

Below average massage, lady asked for my tip amount then when I said 20% she said ahh thats low and…read moretried to make me feel bad. Started 3-5 mins late ended a few min early. Not going back.

I booked a massage here because it was the only place with good reviews that had an appt available…read moreat the last minute. Peyton was my masseuse and she was fantastic! Great massage. I will definitely be back!

I really wanted to love this place because it made a great first impression. It was very clean,…read morebeautifully put together, and felt welcoming from the moment I walked in. You can tell the owner takes a lot of pride in the business, and I really appreciated that. I received a 90-minute massage. The massage itself was okay, but it wasn't anything memorable. I've probably had 30 massages over the years, and this one was pretty average compared to others I've had. Unfortunately, what stood out most was that my massage therapist repeatedly passed gas throughout the session. I understand that everyone is human and things happen, but it occurred multiple times during the 90 minutes, and she never acknowledged it or even said "excuse me." It made the experience uncomfortable and took away from what should have been an enjoyable massage. I truly appreciated how clean and inviting the spa was, but because of this experience, I'm not sure I'll be returning.

Definitely a deep tissue message!! Did the 90 min couple message $200, was not bad. Have to pay…read moreupfront and they prefer cash. The room was chilly and the beds were not heated either. There is no place to store your belongings so I was nervous when they kept opening the door especially when you're half naked. I wish they spent more time messaging my hands and feet though. Walk ins welcome and appointments are available anytime.

They do a really wonderful job here and listen to your needs unlike many other massage places I've…read morebeen to in Reno. They prefer cash but take credit cards.

Was in Reno for business and didn't really have anything to do other than go shopping. This massage…read moreplace is open pretty late. I called to see if they had any availabilities on a Monday night for the following night for two people and thank goodness they were able to fit us in at 8pm. I did call them on Tuesday afternoon to ask if they had an earlier appt and they said we could come in at 730. Perfect. We got there and it was in a newer shopping center which was nice. They had ample parking and the person there to greet us was very friendly and happy to see us. They had our rooms ready to roll, and everything looked and smelled clean. Every Asian massage place is like Russian roulette... you never know what will happen. Bliss takes place here. It was relaxing but then you get spanked, yanked, and stretched out of the blue. I loved it, but it's not for everyone. It was def what I needed after a long day of travel and working. The small Asian woman I had said her name was coco. I'd def get her again but I'm sure every staff there does a good job. Both my coworker and I came out feeling loose as a goose and in that half drunk state. The staff member who checked us out was very appreciative of our patronage and was so polite. Def not what I'm used to at Asian massage places in vegas. Reno is not one of my fave destinations to frequent but if I were to come back, I'd def come back to this place.

I would not recommend this place…read more My husband ended up in the emergency room after one of the massage therapists dug extremely hard into his muscles during his session. The next day, he was in severe pain and could barely move. No massage should leave someone needing emergency medical care. To make matters worse, they pressured us for a larger tip despite the poor service. The entire experience was unprofessional and unacceptable. Save yourself the money and the pain--there are much better places to go. I would never return and cannot recommend this business to anyone.

Kevin was good! I got 2 service and he did both i just wish they had 2 diff people for 2 diff…read moreservice. No ATM on site. Make sure bring cash. Front desk helped me with the bundle

I have pretty advanced scoliosis and I'm on a quest to find a reliable massage spot…read more Tl;dr after coming here a few times, I'm still looking. It's just kinda... weird vibes?? With an appointment, I ended up waiting almost 10 minutes, while (I assumed) my room was being prepped. Guess not because the face towels that were supposed to be warm felt like scratchy dry brand new never-been-washed towels 2/3 times I visited. For my most recent, my massage was on a regular table but instead of a cloth on the face cradle, it was a paper towel....... The hall door was OPEN during the better part of my last 90 minute massage...... Hearing people talking in the hallway and wondering if they could see my body if they walked by was not peaceful. They did some interesting limb bendy stuff on me that I think was trying to emulate Thai massage style, but it was just twisting my body in odd ways that felt weird with my scoliosis (which I'd already told them I had so idk why they did that). I kept waiting for them to return back to/take extra time to focus on the areas I designated on the tablet where my back muscles reallllly need extra care after moving to my lower body, but I am pretty sure they've never looked at my diagram any of the times I've been because this experience is consistent with all 3 visits I've had there. Came across my biggest pet peeve which is having stretches of time over a minute where it feels like the masseuse is just lightly spreading oil on my skin longer than necessary to run up the time. For these reasons and others, I was quite uncomfortable at this place and won't be back a 4th time. I really wanted to give it a chance and give the benefit of the doubt with more chances but 3 bad massages is a LOT of money to drop w little return for a public school teacher. Despite all that, the front desk staff was pleasant and the location is super convenient!! The quest for a massage that can soothe my tight scoliosis muscles continues.

Came in today hoping to get a quick massage. They were SUPER nice and helpful on getting me in…read moreasap. I met a man name C.U. He was very very polite and actually got my back to be less tense! The owner is also very nice and a fellow named Julian, super sweet! Place is super clean. They sanitize the beds in between each customer. Care is very important and they do it well! I will definitely be coming back. Make an appointment if you're on a time crunch.

Getting a much needed foot massage. So relaxing. This place is quiet and relaxing. Makes you…read moreforget you're at the busy mall. The staff here is always so attentive. Top notch treatment.

The massage I received was complete and a thorough 1 hour session. The therapist was intuitive to…read moremy needs and met them without asking.

Had a great massage for a decent price. I have chronic muscle pain in my right shoulder and nerve…read morepain in my lower back and she helped my shoulder melt away and that has been a pain that's been there for years and my back pain was significantly reduced. Needless to say I would be back any time and recommend her to my friends.

YES amazingly great ashiatsu massage (with a little super great reflexology thrown in for my…read moreinjured/painful foot). I have only had ashiatsu on a raised table before, with the massage therapist up high and using bars on the ceiling for support/balance. This floor approach seemed so much more effective (and less precarious...you know the person won't fall!). Deeper and more easily targeted. It was incredible and I highly recommend a visit to see Brian for some space in your body and loosening of fascia/everything. I left with a new body! And will be back for more.

Never thought I would look forward towards being walked all over by somebody, but Brian is truly a…read moreprofessional "healer"! He knows what he's doing, and patiently explains to you why he is doing what he's doing to treat your symptoms and relieve your pain. The difference, before and after, is genuinely night and day!! As a psychotherapist, I would highly recommend Brian to anybody for treatments, pain relief and regular health maintenance. He is indeed one of a kind and a rare find!