Paula Griffin was very helpful and always kept me updated on my car repairs. I would recommend one…read moretwenty two collision to anyone.

From the owner: Our Carrollton auto body shop is proud to be a Gold Class member of the Inter-Industry Conference…read moreon Auto Collision Repair (I-CAR). This elite certification is only awarded to body shops that have proven their commitment to service and quality in a broad spectrum of areas, including management practices and customer satisfaction. As an official I-CAR Gold Class member, we’re committed to providing you with quality collision repair service and the highest level of products available in the auto body repair industry. It’s our mission to help you get your vehicle back on track so you can stay on yours. Only 20% of all shops have what it takes to qualify for this certification.

I had an accident on 4/4/2026 and decided to get my car (BMW X2) repaired. Minor damage to the…read morefront right sight near the headlight. Dropped the car off on 4/10/2026 after making an appointment but did not follow the process all the way. Ivey was great and explained everything. Of course, insurance covered it, although, I had to shell out $1000 deductible. Was worth it. It took Caliber around 4 days to repair the damage like new. Plus the car looked clean. They text you all the way through the process from start to finish. Very professional. Honestly, I would like to not do this again but I would recommend them if you find you need repairs do to an accident or a minor mishap.

I wouldn't trust these folks to air my tires up, much less do any kind of body work on my car. My…read moreinsurance company required me to use this "company" to estimate the damages to my vehicle. I had an appointment at 1pm with Buster Renfroe. I arrived shortly before 1pm. I was told by the receptionist that Buster was still at lunch, and should be back at anytime. 30 minutes pass, and he's still a no show. The receptionist ask another employee to take pictures of my car, and Buster would write up the estimate and email it to me. I received a call from Buster a few hours later wanting my email address. I explained my frustrations with him missing the appointment. I used MY entire lunch break waiting around on this required insurance appointment with HIM to have my vehicle fixed. He became very combative with me. We exchanged a few choice words. He ending the call by stating "he didn't care if I had my car fix there or not, I could go across the street to another shop." *** Beware*** Don't waste your time with this place, because they could careless about wasting yours!!

Family business that repaired damage on my truck from a fender bender. Prices fairly and worked…read morewith me on payments. They also allowed me to keep my truck there until I was able to pay in full. They were very fair, forgiving and understand of my financial situation. The body work was perfection & they even fulfilled a couple extra special requests I had.

SEAL OF EXCELLENCE GOES TO ... Nicole, Jay & Team exemplify…read morestandard of Excellence, Professionalism, Knowledge & Expertise From the first contact to drop off to pickup - my experience was stellar. Jay greeted me warmly to review body repair needs and Nicole followed up to keep me in the loop through the process. I got to thank my repair professionals in person; and that is a win for me as a PEOPLE CONTACT person. If, ever an occasion rises where my Chariot has a bump or wrinkle to repair - Southside Complete Auto Custom is and will always be my preferred (chosen) partners. Gratitude for Superb Work

Dope service and great quality! Highly recommended. The professionalism and price is top notch.read more

This unfortunately is my second time using Watts. All I can say is that their team is great. They…read moreencouraged me to check in periodically on the progress of my vehicle and were very upfront with the time it will take and how they do things. I believe they were honest due to their experience with how parts are received after they order them. My truck looks like it came off the showroom floor once again. From the ladies behind the desk in the front to all the gentleman who do the work I give you all a mighty 5 thumbs up Thank you.... Signed: 2022 Jeep Grand Cherokee Limited Ps..... Just Very Nice People too....!

I got my mirror on a post that knocked out so far back that it flipped around and wouldn't come…read moreback. Called them and young lady that answered was very helpful. She asked me to send photos, but couldn't tell how much damage, so she asked me to come up there. The facility is family run and extremely clean; you'd never know it was mechanic place. The manager came out and looked at it immediately. He looked up cost of new mirror which was close to $500. I panicked a little, but he said he could try to push on it or just buy the new mirror. I asked if he could before we purchased. He did and after a couple of minutes he got it back and told me there was no charge! I'll definitely refer anyone to them.

I brought my car in for repairs and appreciated how clearly everything was explained from the…read morebeginning. The team outlined what needed to be fixed and provided a realistic timeline. The work was completed as discussed, and the communication throughout the process was consistent. When I picked up the car, everything looked properly aligned and secure, and it drove smoothly. The results met my expectations in terms of quality. Considering the level of work and the overall experience, the pricing felt fair.

I can't recommend this body shop enough! If I could give 6 stars, I would…read more I had a mobile dent repair guy attempt to fix scratches someone left on my new car on the bumper and grill and he used matte black (my car is gloss black) when he told me he had the correct paint color... He also broke the bumper clips that ended up being unsalvageable according to Bobby (owner of Platinum). He got overspray everywhere and broke parts that shouldn't have needed to be replaced. So an absolute waste of $500 on top of making the car look worse than it did before he touched it. I have been looking at getting it fixed for some time now and I came across Platinum Collision Repair and saw the great reviews and gave it a shot. When I arrived I saw a bunch of cars in the shop that looked pretty much brand new so I knew I was in probably in good hands. I was instantly greeted by the owner and I showed him the damage. He gave me a free quote within 3 mins of me being there. I took some time to see if I wanted to wait a few months or do it now but after seeing person after person come to drop off their car within 5 mins of me trying to make a decision in the parking lot, I felt that was all the convincing I needed, so I got him to go ahead and do it. I dropped the car off 7-25 (Saturday afternoon) and it was done 7-29(Wednesday morning). He told me Thursday just to be safe and I get a call on Wednesday morning at 9am that it's ready. That's including them ordering a new grill, new bumper and painting. They are closed Sundays and I brought it later in the afternoon on Saturday so really it only took them 3ish days to order the parts, do all the necessary repairs to other parts not being replaced, paint the car and they even washed it for me! These guys at Platinum killed it and the owner Bobby was seriously so helpful and did his best to get me right after getting screwed over and save me as much money as possible. He even buffed the overspray off my headlight for me and it looks like a brand new headlight now. The car now looks like how it looked when it came off the delivery truck a year ago. They did the job for so cheap too! Can't recommend them enough... so much so that my mom is asking me what's the address and telling me she doesn't care that it's over an hour and a half away from her after seeing the results lol. Thank you Bobby & Platinum Collision Repair Crew!

Very pleased with the excellent body work and repair by Danny and his staff. All the work exceeded…read moreour expectations and the vehicle looked beautiful!