My father was here for 9 months and was put on hospice for the last couple of months. The nurses…read morehere were really caring and it made his stay comfortable. They took better care of him than if he was home and I am very thankful for everything. I want to shout out to Rita who is an lvn that spoke Chinese. She did so much for my father and we are forever thankful for having her there to help him because he does not speak English. She went above and beyond and helped my Father tremendously.

Excellent care from staff. They are constantly cleaning the floors. Food is filling but bland- no…read morespices.

My grandma had a fall on January 23rd and had surgery at Corona Regional Hospital. We had the…read moreoption to bring her home when she got discharged or send her to a rehab clinic for about 2 weeks. So we decided to get a tour at this place to see if it fit what we were looking for. Initially, looking at the bad reviews we didn't want to bring her here but after the tour we decided to give it a chance. She was here for less than a week before we removed her from this facility. Before I get into it, let it be known that we had family visiting her on rotation during all visiting hours, sometimes even staying past visiting hours. To start off she was placed with a roommate who was not mentally stable and should not have been left unsupervised. Her roommate would stand behind my grandma's bed throughout the night, would sit down and stare at her, and would fall and drop things and my grandma is defenseless and couldn't do anything about it. She was in that room for about 4 days before we requested a room change so my grandma could feel more comfortable. To add on to that, it had been two weeks since my grandma had gotten bathed due to getting surgery. Once we arrived at the facility, they told us that they would bathe her within the first 2 days, however she ended up receiving a bath 5 days after she got there. Her surgeon had also told us that she was going to be receiving physical therapy everyday as this is a rehab clinic. She only received physical therapy 2 times in total during her 7 day stay. To continue, she was provided with a button that she could press if she needed help with anything such as medicine, pain, diaper changes or just sitting up on the bed. 90% of the time when we called for help whether it was because she was in severe pain or just to help us sit her up to eat, they would take about 30-40 minutes to respond. My grandma initially had a pressure ulcer that developed in the hospital however it was under control with ointments, and during her stay at this facility, it was only taken care of 1 time, causing it to turn dark purple. (see pictures attached) Then, she was scheduled by her surgeon to see him at 10:15 in the morning at his clinic, and when we got there we were notified that this facility had called and cancelled her appointment. This was very disappointing because we took time off work and were really looking forward to speaking to the surgeon about her progress. Last but not least, when we decided to remove her from this facility due to lack of professionalism and empathy, one of the CNAs made a comment that really stuck with us, she said "she'd be better taken care of at home". Keep in mind throughout this entire stay, my grandma was never left alone, and despite our presence, mistreatment still occurred. So if you're thinking about housing your loved one here, and you're not planning on visiting very often, please be aware of these issues before considering taking them here.

The physical therapy is good. The atmosphere is friendly. The activities are interesting.read more

I was extremely happy with the care my father received at Palm Terrace Care Center. I have had a…read morefew relatives require skilled nursing, and the other facilities do not compare to Palm Terrace, they were awful. Palm Terrace was great. The facility is clean, the staff is very intelligent and helpful, everyone is kind, caring and I always had piece-of-mind while my father was there. If anything ever happened outside of normal procedure, I would be called and informed. The nurses, CNAs, and entire staff were kind to my father as well as all of us family members. So helpful, and always smiling and friendly. That stated that they didn't want us to worry about my dad while we were not there. They were right, I did not have to. If I ever require skilled nursing, I hope I am lucky enough to be admitted to Palm Terrace. It is by far the best in the area. Thank you Palm Terrace!

Both of my parents have been here. I've had great experiences with Stephanie and the team. It's…read morenever easy when this happens. I always found Stephanie, the doctors and the nurses highly responsive. My dad is now in assisted living and still tells me how great Palm Terrace was for him. He still says their Bingo is better.

If you're looking for rehab, this place is excellent. The only true five star in the region.read more

Everything. From day 1 with my wife to the very last day. All staff was great! Some patients need…read moreto mind their own business but other than that....AWESOME WORK, Valencia Gardens!

Having my husband leave the hospital to transfer to a subacute care was terrifying for me because…read moreof all the horror stories you here. We prayed fervently for God to take us to a good place. We ended up at Mission Care Center in Riverside. I can't beging to express the high level of care we received. Every staff member was amazing and spiritual. They were patient with how meticulous I was with my husband's care and they were eager to please. I wasn't afraid to leave him when I had to go home because Every time I came back I could see they were extremely amazing in his care. I will forever be greatful to them. Thank you Julie! Thank you Elena!, Estella,Greg,Eric,Ramon,Gerad, the CNAs, the RTs, Bong, Ximena and so many others! Thank you for givgiving me the peace I desperately needed. You are an amazing Center!

I had a great experience at mission care the service was 100 percent good and the whole staff also…read morewas great with so many answer giving to are family. I will tell a lot of people's about mission care in riverside. Thank You,

Since they finished their renovation place is looking nice Very clean, Irma head of Housekeeping,…read moreYou see her all over the place making sure facility is kept clean, shes very friendly. Dads room is always clean. Jose head of Maintenance wow excellent work. Every week I visit my dad and I run into him he always asks me how my dad is doing and he lets me know if anything is needed in my dads room to please let him know, so sweet of him.

It was tough decision for us to place our family members at a facility when we could no longer take…read morecare of her but this by far was probably the best place in terms of care and attention. My family can rest easy knowing that our loved one is in good hands.

DO NOT TRUST THIS FACILITY WITH YOUR LOVED ONE. If your…read moreloved one needs professional medical care after a hospital stay, please think very carefully before choosing this facility. While the building looks nice and the rooms are private, that is where the positives end. In our experience, the medical oversight was deeply concerning. The physician refused to adjust treatment plans despite clear and ongoing signs of decline. Even as our loved one showed both objective and obvious symptoms worsening over time, no meaningful changes were made. There appeared to be a lack of proper assessments, and when serious issues were identified -- primarily because family members insisted on testing -- there was little urgency or corrective action. Staff did not consistently follow orders and did not seem to recognize signs of medical decline. Concerns raised by family were often minimized. For three days we requested that our loved one be transferred to the ER due to significant changes in mental status and severe migraine symptoms. The physician refused. When EMS was finally called, emergency personnel immediately recognized the seriousness of her condition. We had to sign a waiver to transfer her to a hospital 20 minutes away because she was considered unstable -- yet staff at the facility continued to say she was "fine." Within days of transfer, her condition deteriorated to the point where she could not speak or swallow and became nearly unresponsive. We were preparing funeral arrangements. She later described experiencing severe hallucinations and believing she was in hell. It was profoundly traumatic for her and our entire family. We also discovered she was not receiving the correct dosage of a critical medication that had been ordered by her previous facility. This likely contributed significantly to her decline. Had we left her there even one more day, we firmly believe she would not have survived. Our loved one had none of these issues prior to admission to this facility, and since receiving proper hospital care and being restored to her previous treatment plan, these issues have resolved. We will be filing formal complaints with the appropriate medical and licensing boards. In our opinion, this facility is not equipped to safely manage medically complex post-acute patients. If your loved one only needs stable rehabilitation, it may be adequate. But if they require close medical monitoring, I strongly urge you to consider other options. Our family went through an avoidable nightmare. Please advocate aggressively for your loved ones.

Stop allowing students and employees to park in your parking lot in all of the front spots,…read moreincluding handicap spots & not using a handicap placard (after coming here for a while, you start to learn who's car is who's). When we come to visit my family member, I'm often unable to find any parking, including any handicap spots (I have a placard, and the cars in these spots never have one displayed). I see employees and students lingering in their cars in the parking lots. They should be in the overflow lot across the street. Today I was unable to visit my family member, because the parking lot was completely full of students and employees. To add: the receptionist is often not present, and technically anyone can make their way into this place & go anywhere they want, making it seem unsafe for our elderly family members who reside here. Do better

I cannot say enough wonderful things about Arlington's Gardens Care Center. The level of care my…read moregrandma received here was truly outstanding. She came in after a fall, hip surgery, and a serious MRSA infection, and the staff went above and beyond in every area of her recovery. They cared for her incontinence with dignity, closely managed her diabetes, and provided her with the exact medications she needed to clear up her MRSA. The physical therapy team was incredible. When my grandma first arrived, she couldn't walk at all. With their consistent support, encouragement, and expert care, they got her back on her feet--literally. Today, she is walking again, something we weren't sure would even be possible. A very special thank you goes to Lexi in Social Services. She has been the best case manager I have ever encountered. Lexi went above and beyond in every way--always on top of everything my grandma needed, attentive to her wants, and proactive about her care. She made sure nothing slipped through the cracks and gave us so much peace of mind during such a difficult time. If you are looking for a facility that combines excellent medical care with genuine compassion, Arlington's Gardens Care Center is absolutely the right choice. And if you have the chance to work with Lexi, consider yourself very fortunate--she is truly exceptional!

All I can say is that I've been very critical with the care my wife is getting after a brain tumor…read morethat was removed in early April. To everyone that had a hand with helping my wife with rehabilitation we are completely amazed how far she has come ! Amazing staff and employees from the front office to the nursing and PT staff that has had a hand in her recovery. If you are looking for a Skilled nursing facility this is one of the best places in Riverside that is dedicated to helping your loved ones. This place is clean and doesn't smell and is properly equipped for patients needs and support. Social services is amazing and very helpful setting up appointments and transportation and making sure everything is in order when discharged. Amazing PT staff that actually care and strive for excellence in providing patients care and rehabilitation. Amazing kitchen staff that always go the extra mile and provide special requests if needed, oh yeah and they have an ICE CREAM shop for the patients that opens up 2 times a day for patients . As for Activities there are plenty of things to do and they are dedicated with providing patients with numerous activities everyday. Another thanks to facility maintenance and housekeeping for always providing a clean and comfortable environment for everyone to enjoy. On that note if you are looking for somewhere that's going to give you the best quality service this is definitely a good place for your loved one ! Thanks again Carson for the attention to details and your assistance in making sure the Quality of care was 100% .