Today I visited Dick's Sporting Goods at the Los Cerritos Center, and I had the privilege of…read moremeeting an exceptional young employee named Damien, who is only 17 years old. I have been in business for many years and have met thousands of people throughout my life, but every once in a while, you come across someone who leaves a lasting impression on your heart. Damien was one of those people. From the moment he greeted me, he treated me with kindness, respect, and genuine professionalism. Every word was spoken with courtesy: "Yes, sir," "Thank you, sir," and "It's a pleasure to help you, sir." His manners, patience, and willingness to assist were truly remarkable. As I spoke with him, I couldn't help but think back to my own teenage years. Damien reminded me of a time when respect, humility, and strong values were the foundation of a young person's character. Seeing such a respectful and hardworking young man today touched me deeply. In fact, I had tears in my eyes because it gave me hope and reassurance that there are still wonderful young people in this world. His parents deserve tremendous credit for raising such an outstanding young man, and Dick's Sporting Goods should be extremely proud to have Damien representing their company. He is a shining example of what customer service should be and what good character looks like. Damien, thank you for your kindness, your professionalism, and your respect. You made my shopping experience unforgettable. Young men like you are rare, and I hope your managers recognize what a valuable asset you are to their team. May God bless you and your future. Keep working hard, stay humble, and never change. The world needs more young people like you.

I wish I could leave a review for the store staff and their leads/management separately. The young…read morelady who helped me out was amazing when assisting me to the Nike section. While I was there I was overhearing a young man named Kevin (based on his name badge/lanyard) and im assuming he is a manager or lead... becuase he was speaking to another young lady about his staff and complaining about them. I understand I am a customer but when I hear management openly complaining about staff I think it is so unprofessional and some things needs to be kept in the office. Also this same person seemed to get a message over their ear piece and sounded so nice and cheerful and immediately looked annoyed and started to talk crap about the employee who asked the question. This was so unprofessional and Kevin if you are reading this, maybe dont be a lead/manager if you are going to get annoyed with your staff, no one works at Dicks and makes it their career, its retail it is not that serious. If an employee asks you a question maybe help them instead of talking crap behind thier back. To the young lady who walked me over to Nike, youre doing amazing and thank you for your assistance. I hope they treat you kindly and dont work under Kevin. I wish there was a comment box or someone I could speak to at Dicks when it happened but their survey link on the receipt didnt work sooooo i guess this will have to do. Kevin, do better.

Great deals, great service, put name and number right in front you! Went there last min and they…read morehad what I needed.

This is an easy to miss business due to its location, but make sure to stop by if you're looking…read morefor soccer related items. There is street parking available but it can be limited. The owner is friendly and attentive. Tons of shirts ranging in sizes. Prices also range, but very good deals. If you're a soccer fan, definitely come and support.

Came here after a quick stop by Wushiland for my usual boba fix. My friend wanted to stop by here…read moreto buy a swimsuit. The store is pretty packed with products, to a point where while everything is neatly organized I felt a little claustrophobic. But they had some pretty decent prices, deals, and sales.

There was a hole in one of my shoes, and it got pretty bad that I needed to get a new pair. I get…read moreemails from Big 5 daily, but never really see anything of interest. That is, until the 4th of July when they emailed coupons for $5 off a purchase of $10+. Since shoes are obviously more than $10, I knew I had to go during the holiday to take advantage of that deal, which was good for that day only. I actually stopped by the traffic circle location in Long Beach first, but they didn't have the shoes that I wanted. Rather than choosing a different pair, I went to this location on the southwest corner of 183rd and Gridley. Though not technically a part of Los Cerritos Center, it's close enough that if you park your car on the east side of the mall, you can simply walk to Big 5, which doesn't have many parking spots directly in front. The store is pretty spacious and should cater to just about any athlete for any sport. Since it was summer, most of the sporting goods were swimming related, but I was here for the shoes, which were all the way in the back of the store. Not only did they have the shoe that I was looking for, but they had it in my size too! There was just one box left, and it was all mine! Well, except the lid was badly deformed. One of the employees walked to the back to offer assistance, and then I asked him if I could get a new shoebox for the shoes that I wanted. He mentioned that for the brand, they don't have that many shoeboxes, and they usually get deformed anyways. However, he did give me permission to switch the lids with another box, and so that's what I did. He also directed me to where the seats were so I could try on the shoes before purchasing. The shoes did fit, but I noticed inside each shoe, there was just a cardboard insert used to retain the shape of the shoe before purchase. There wasn't any crumpled paper inside that I've seen inside other shoes, but oh well. Not a dealbreaker for me. The employee did come by again to ask if the shoes fit, to which I answered affirmatively. Though he was kind of hard to understand, I do appreciate how he was there to offer help when needed. Checkout was a breeze. The cashier scanned the shoebox and then my coupon before completing my transaction and wishing me a good 4th of July. Good visit overall. If they didn't have my shoe size, who knows if they would have had one in the back? The two employees I mentioned in this review were the only two I saw working that afternoon, and if that's the norm here, I can't imagine how they would be able to handle a full house. Even though the Lakewood location is closer to me, I would definitely be willing to make the farther drive next time I need a new pair of shoes.

I contacted Turners via phone for the private party transfer of an off-roster derringer after being…read morerefused by a local competitor who shall remain nameless. The manager (Brittany) was very helpful, knowledgeable, and courteous about the situation. She seemed very concerned, yet not surprised by the fact that we had been refused by the other FFL. My DROS was processed promptly. I also noted there were more than enough staff to help customers during my visits. Long story short, I picked up my derringer today and was very pleased with the service at Turners. Thanks for all your help!

After 29 years on and of purchasing with Turner's Outdoorsman I made a purchase with Ammo Brother's…read morein Cerritos two weeks ago. Reason: I paid cash for 2 handguns , 2 background, after the 10 days I was told they needed 30 more days more for background, at the end I was told by employees to just pay for another background again and see what happens? I even did a live scan $50. I the had to wait for my $1,000 to be sent via mail from corporate in Rialto and that took weeks, I felt like I was a 2nd Class Citizen. I called Ammo Brother's in Cerritos and I got all my questions answered by Martin the Store Mgr., ask for him if you want a quick professional experience. I was considered a "Undetermined", Turner's Outdoorsman does not deliver to "Undetermineds". Ammo Brother's #1 - Martin #1

Service is great! Angeles was very attentive with helping us choose a gift. All workers there were…read moregreat!

I have gone here 3 times in the span of 7 years. Not once did anything change. Immediately as soon…read moreas you go in, the atmosphere is just off. Almost makes me feel like a criminal in the sense that they think i am there to steal, and they like can't even hide it. They're not friendly at all, they lack that welcoming environment so much. I went today to see if its changed and it has not. Its safe to say, we are done for good with them. I rather pay more and drive further out to buy our sports gear. If theres anything they can change is; don't assume people are just going to rob you, and if you do assume do not make it obvious, still be helpful and friendly because you don't know if someone might be a loyal and returning customer, smile and be friendly, customer service is one of the most important things in keeping customers! I went one of those 3 times about 5 yrs ago. 5 months pregnant, with my 2 sons (aged 4 and 6) to get my husband a father's day gift and even then, I felt that way. They have a nice clean store and set up. We usually like to help mom and pop stores, but this is just ridiculous the lack of customer service.

I like that they got all the equipment i wanted to buy im so satisfied highly recommend this p…read moreLocation

Folks I had a great experience from a young Lady salesperson at this location today. I can't…read moreremember her name and I am sorry. She was a high school track athlete. Very friendly and so knowledgeable on shoes! She recommended a pair that I love and helped me with my sore feet. Thank you young Lady for truly representing Big 5 Sporting Goods! Chief CV Ret!

Daiwa Warranty Experience - Extremely Disappointing Customer Service…read more I want to start by saying that the Tatula series itself is a very good reel. Unfortunately, my experience with Daiwa's warranty process and customer service has been extremely disappointing and has completely changed my opinion of the brand. I purchased a Daiwa Tatula XSL 300 baitcasting reel on September 19, 2024 for Great Lakes salmon fishing from a pier. The reel was used for approximately one month, during which I landed around 65 king salmon in the 12-20 lb range. After salmon season ended, the reel was stored and not used again until the following season. I am very experienced with reels and routinely clean, oil, and grease my equipment, especially after fishing in Michigan conditions. When I took the reel out again around August 16, 2025, I immediately noticed the reel was winding unevenly and pulling heavily to the left side. After researching common causes, I suspected bearings. I ordered upgraded ceramic bearings and had them professionally installed due to my work schedule. The reel was mailed out around September 2 and returned around September 10, clean and upgraded. On my first day off, I attempted to respool the reel and immediately found that the uneven winding issue was still present. On September 15, I contacted Daiwa customer service and spoke with a representative named Hardy. I clearly explained: * The reel was purchased on September 19, 2024 * The bearings had been upgraded * I intended to mail the reel in before the one-year warranty expired Hardy explicitly stated that the warranty would still be honored, even with the upgraded bearings. After mailing the reel to Daiwa, I received no updates for two weeks, after which I was informed I would be charged $55 for a "clean and lube." I explained that I had been told the reel was covered under warranty. At that point, I was told the warranty was voided due to the bearing upgrade, directly contradicting what I had previously been told. Communication remained poor. After six weeks, I was finally informed that the actual issue was a bent pinion gear. I specifically asked whether the upgraded bearings caused the damage and was told no. I also asked if I could be refunded, which was denied. After nearly four months total, I finally received my reel back on December 28, 2025. When I tested the reel in early January, the line initially appeared evenly spooled. However, after removing line as instructed by Daiwa--peeling my 20 lb PowerPro down to the backing to adjust it--the uneven winding immediately returned. I have spooled many baitcasting reels over the years, and this was not user error. I reported the continued issue to Daiwa, and to their credit, they did provide a FedEx shipping label for the reel to be mailed back for further inspection. However, given the previous delays, cost, and lack of resolution, this added to the frustration rather than restoring confidence. Additionally, a separate Daiwa customer service representative told me that landing 65 Great Lakes king salmon was "a lot for that reel" and could have caused the damage. If that is the case, it raises serious concerns about the reel's intended use and durability. As a result of this experience: * I lost nearly four months without the reel * I effectively lost an entire salmon season * I was without equipment I paid for * I received conflicting information from customer service * I paid for a repair that did not resolve the problem While the Tatula reel design is excellent, Daiwa's customer service, warranty handling, and communication were extremely poor. Based on this experience, I cannot recommend Daiwa to anglers who maintain their own equipment, upgrade components, or expect a company to stand behind its warranty. I hope Daiwa improves their warranty transparency and customer support, as the product itself has a lot of potential.

This one is a long review...I took one of my favorite reels in because it was acting up..Daiwa Lexa…read more400. if there was weight or tension on the line, the free spool would not engage, which meant I could not cast a weight or a jig. I took it in and paid extra for the expedited service. It was done in 2 days! So happy till I go to pick it up..they had changed the bearings, and even when they originally told me that, I had doubts that would be the fix. I test it when they give it to me, it is doing the same thing. I told the young lady helping me and she took it to her manager. Sergio..initially he told me that it was fixed...we went back and forth for about 5 minutes...then he finally decided to take another look. He calls me later and tells me he found a burr on one of the mechanisms for the free spool and it was catching. I went in picked it up, Sergio had it rigged on a rod with a jig so I could test it out..It looked good. I later wrote an email to Daiwa, complementing Sergio but also complaining about the initial service and parts that were replaced that did not fix the problem. I had hoped they would reimburse the charge for the parts and the expedited service. They did one better and reimbursed the $40 fee to have it serviced as well..wow, So other than the gas used to go back and forth 3 times, it was free. What started off as really bad service became really good service thanks to Sergio and Daiwa corporate. Thanks for listening to what the problem was and taking the time to find the issue..made a huge difference. I would have been really upset if I would have taken it home after paying for it to get fixed and it did not work..

This location was clean, neat, and organized. Inventory levels were exceptional, and visual…read moremerchandising was perfectly executed. Staff levels were low, and staffing seemed rushed. We were not greeted by any member of staff. I went to this location specifically to purchase shoes for myself and wife that I had already researched online. Footwear was busy, with approximately 20-30 costumers. I used the kiosk to notify an associate that I wanted two pairs of shoes, and while waiting I noticed that there was only one associate in footwear. The kiosk was convenient and extremely easy to use. I patiently waited for 15-20 minutes before searching for an associate that wasn't busy, however I was unable to find one. I just wanted to pick up and purchase my footwear. Finally, the one lonely associate in footwear who was helping 20-30 customers was able to help me. I verified shoe size and color, she went to the stockroom and delivered my request, and I left. I paid $389 with the friendly cashier and left. As a retail/merchandise manager I was impressed by the kiosk! Now if staffing levels can be slightly increased to meet the kiosk demand, I am certain your footwear category sales will increase.

I would just like to give a special shoutout to the worker on the floor, Peter, who helped me find…read moreeverything I needed during my visit! Some items weren't in the section he was in but he was determined to make sure I had everything I was looking for! Thanks Peter!

So I was driving and randomly I saw this shop , so I decided to stop by I was surprised by all the…read moreHEATthey got there NIKE, Supremes, etc.... Definitely had some cool and rare stuff there. I was amazed by how friendly everyone is working there I will definitely going out of my way to go shop here from NOW ON!!

This place is a staple in the La Mirada community. They sell a large variety of clothing from baggy…read moreto slim fit from cholo to skater and everything in between (including Rainbow sandals). The service behind the skate shop counter is great as the dudes know their stuff. I've been coming here since I was a kid for all my skateboard needs. Support your local skate shops!

I went in with the hope I might find a baseball glove and learn a little about what we would need…read morefor our son's first time at sports camp. The cashier instantly saw I was trying to find a glove for my kiddo and she asked if she could send someone over to help. Yes, please! Tyler met us and instantly connected with my kiddo. He confirmed he's a lefty and helped us find the right glove, found a helmet that fit him perfectly. The selection of baseball gear was expansive. He really went above and beyond with helping us. When Tyler handed him the bat, my son said, "Wowwww" and got so excited for baseball. I wasn't expecting that reaction. We found out Tyler plays baseball in college - and it was so clear how much he cared about making sure my son was set up for success for his first time trying baseball. Thank you, Tyler! You got my son so excited for baseball and he's so proud of his new glove, bat, and helmet!

Went in to get my fishing license for the first time, Alejandro was super helpful and chill…read more In and out in less than five minutes, shoutout to him.