They were very helpful and knowledgeable concerning our situation. We set up a repair visit to our…read morecampsite for some repairs to our camper. Thanks again and hopefully we will have a long term relationship. Thanks to Richard!

What great place. Leaving Campingworld at the other end of side of the street frustrated, Diederich…read moremade our day. It shows what a family shop can do that Campingworld can't. My RV step was bent and we could not close the entrance door. Campingworld wanted me me to unhook the RV. Why? Can you pls first come and have look? No! Why not? Well have a nice day and we left. They also tried to sell me a new step (400$). Complete BS. So we went straight to Diederich's RV Mart. The owner came with us and with a little block of wood and a little wiggling and bending (carefully) he fixed in 5 minutes. He didn't want any money for it either. Well that's not me, service is something you have to live off so I gave him 40 bucks. I couldn't be more happier. Thank you so much. And Campingworld, you want to make money? Provide service!

I'd recommend to anyone who's trying to buy a trailer and they want in and out service i was there…read morefor all of 30 minutes we walked around and took a look at the inventory and he was very transparent about every trailer i was interested in and i bought a 14ft aluminum trailer and i will likely be buying from here again but next time a dump trailer anyone rating low because of warranty work is just an idiot considering neither of them bought from here

This company is listed as a servicing dealer for a particular brand of RV conditioners. Rather…read morerude during a phone call when I inquired about warranty work on the air conditioner. Their response was "we only do work for our own customers." That's rather peculiar. How does one become "one of their customers" ??? Is it a secret club or something?

Called late Friday afternoon about a leak from our hot water tank. Call was answered, my info taken…read morebut she suggested I call first thing in the am when they opened. Call was answered Saturday morning and I was transferred to service. I opted for the first available technician instead of choosing my own. (Needed this repair asap since we are from out of town and using the camper) I got an appointment for the very next morning. Within 2 hours I received a call saying it was all finished and covered under our warranty. The technician explained the leak came from 2 separate hoses (one that was only visible after removing the tank), those were tightened. He made sure there was no crack in the tank and even straightened the tank because it was installed crooked. After we were finished I asked if there was another way to loosen the water filter because I couldn't get it to budge. He got it loose for me. Thank you to everyone in the service dept for helping fix our trailer and getting us in and out so fast! I'm sorry so many others had bad experiences, but I certainly did not. I will go back if I ever need service in the Albany area.

Bought my camper at the end of January started getting leaks the first time I used it in May it's…read morebeen broken since between the lack of communication from this dealer lack of available appointments, Huge delay in between having them look at it, reaching out to the manufacturer. The service department is terrible. No one calls you back. The advisor says text me. It's the best way to reach me and days and days go by before you hear anything you have to reach out to corporate to get an answer for someone just to text you to tell you that your service advisor is on vacation and your camper that you dropped off a month ago nothing has been done you have to reach out to the manufacturer to find out what parts they have or have not ordered because no one calls you back. Save yourself to hassle. Save yourself the time go somewhere else. Do not buy an RV from these people, do not bring your RV to get serviced here. You're better off leaving it in your driveway broken because it's going to blue Compass is just the same thing if not worse I wish I could do a -5 star on this because they don't even deserve the one star

I typically do not go out of my way to write reviews but I decided this time is an exception. I…read morewont lie I was slightly concerned when reading the reviews from the past but I personally would recommend you go and check things out for yourself. I am pretty careful and selective when making a sizeable purchase and because of this I was shocked when I stopped in to check things out and found exactly what I was looking for. The staff was knowledgeable, considerate, and efficient. No one tried to push me onto anything that I didn't want but rather informed me of an array of options based on my specified criteria. After discussing some choices over with my husband we found a great boat that is perfect for taking our friends out on. I made my purchase back in June and I have had a fantastic summer with it. This past weekend we were out on the lake with some friends and talk go figure their boat was purchased from Boat & RV as well. They have had theirs now for 3 years and love it! Great service, great selection, and fair prices. Thanks Boat & RV Warehouse! We will continue to refer you to our friends :-)

My personal experience of Boat N RV was one of the worst customer experiences of my life, I could…read morenot recommend this company to anyone. The slick, inept and unprofessional sales people are one thing, but the customer service and the follow up are completely nonexistent. I bought a very expensive RV and when we got to our orientation as we sat and talked through all the features, I was looking around and happened to look up to the ceiling and that's when I noticed a great big hole in the roof. A hole that a few weeks early Jamie (Office Manager of the year's son) punched whilst showing off how sturdy the roofs are - well not quite that sturdy as he left a great bloody hole in the RV. So as we sat our orientation (My Birthday) they were showing us the RV and promised to deliver it the same day but...when I looked up I noticed a hole - a big hole. So I offered to let them fix/patch the hole in a brand new $30,000 RV and said if you throw in a 30 inch tv and stand we will be fine with that - considering a new roof would be over $2000 to fix I really thought I was being more than reasonable. Well let's cut a long story short - I offered a $250 fix and 3 weeks later heard nothing, no tv, no stand, no phone call. When I called Jamie he blamed the office assistant and said he would get one mailed out ASAP. A week later - nothing - so I called back (this is now 4 weeks later) and Jamie said Walmart was out of stock, what? Of 30 inch tv's? No they weren't - they just hadn't done anything. So I said okay I want a new ceiling!! And so the story goes - I never head anything back on that either. So I recanted that offer and demanded the unit be collected and the ceiling be replaced - and of course no unit collected, having chased for 3 weeks- they finally collected the unit - 2 weeks later I called to get an update and Jamie seemed totally obliviously to the situation. At that point I demanded a new unit. Well again nothing was ever done, no communication - no feedback. At this point I got a corporate person's name and was told he would be in the office so I called to try and speak to him but of course Jamie intercepted the call and I was told 'he was with family and would call me straight back' - after 30 mins I called again and was told 'he's left for the day" - shady treatment !!!!!! I Never did get to speak to anyone from Corporate despite leaving over 7 phone messages ... So having spoken to Jamie I found out he hadn't ordered a new unit, he hadn't ordered a new ceiling, he had not got a new tv or stand - wow !! So, effectively HE HAD DONE NOTHING - EXCEPT MAKE EXCUSES. My ordeal lasted 6 months and I finally got my money back - I looked at units in July and bought the unit back in August - had it sat at my house for nearly 2 months - then the dealership had it for nearly 2 months and zero was done, every chance the dealership had to make this right - they just could not be bothered. I of course had been paying on a RV I never used and never had for most of the time. Finally having threatened to take this to corporate and to court they took back the camper and I got my money back nearly 6 months later.... this took over 30 phone calls, texts, 3 official letters and hours and hours of frustration. Jamie seemingly is the ONLY manager at Boat and RV and every efforts to speak to anyone else got ignored! At one point I had 8 contact names and called every single one and no one ever called back despite this being 100% their fault. Good products but bad service. I would never personally buy from Boat and RV again. I read the reviews and because I knew someone that worked there I thought I might have a better experience but that was definitely not the case.

Chris was very nice. Knows his rv's and what to look for when purchasing. He could not match our…read moreprice for selling our rv so we were unable to use him.

From the owner: We sell used travel trailers and travel trailer parts.read more

Buyer Beware...when they tell you they have mobile repair, they mean Camper's World does, but not…read moretheir facility or Kingston...closest is Syracuse. So, if you have your brand new 2026 camper delivered to a campsite (you plan to leave it there) & the air conditioner goes out after 3 weeks (when it's 91 degrees out and only the 2nd day of use) and half your electric goes out and the lock on the main door doesn't shut properly... you're screwed. Their answer, we can't help you unless you bring it in for service or call a few places and see if they will fix it under warranty. Pathetic customer service from the start. When the Sales Manager goes and gets the sales guy, who admits he "didn't clarify" their repair service, even though he knew there was absolutely no intention of moving the unit (paid to have it delivered) he responds, let me know how you make out. Oh, and did I mention the first day the heat went on, a pound of sawdust flew out of the vents, guessing they never tested the systems either. Go anywhere but there!!!!

The entire purchase process went smoothly! everyone was very friendly and helpful! Traveled 3hrs to…read moreget a great price!

We purchased a new trailer recently. This is not the first trailer we have purchased and most…read morelikely will not be our last. We had the most amazing customer service, from our sales rep JD, to our demo rep Bob Allen, to our delivery driver Spurlin, the entire experience was amazing. Whope we were wowed by everyone we dealt with, we were extremely impressed by Spurlin. Our old (traded) trailer was on a permanent site and was extremely difficult to remove. It took hours! At one point we had to relevel the site and move some rocks. Spurlin asked for a shovel and got to work helping us! He was friendly, polite, courteous and so very patient. All of these experiences combined will keep us returning to Camping World, not only that, it will make us tell others about how amazing our experience was. Thank you to the entire team of professionals at Camping World Hatfield for all your help. Happy camping!

RUN AWAY FROM CAMPING WORLD IN HATFIELD!…read more By far the worst buying experience I've ever had. I purchased a fifth wheel RV from them in October. They lied about everything from the start. Every promise made was broken. I'm just over a month I've spent thousands on this 2022 RV making repairs. To add insult to injury I requested the general manager call me to discuss the issues but she has failed to do so. Color me not surprised. Knowing what I know now, I wouldn't buy a hot wheel toy from these people, much less an RV. Never again will I shop in this store.

If you're in the market for a new or used camper, look no further than Orchard Trailers. After…read morevisiting several other dealerships, we knew immediately that this was the place--we found exactly what we were looking for and so much more. The entire Orchard Trailers team is absolutely phenomenal. * Jake, our salesperson, was outstanding from day one. From our initial inquiry through pickup, he was never pushy--only honest, knowledgeable, and incredibly informative. When we picked up the camper, he spent over two hours carefully walking us through every nook, cranny, and option. We never once felt rushed, and no question was ever made to feel insignificant. It was clear that Jake genuinely wanted us to feel confident and fully informed before we left. * Jimmy, affectionately known as "the sticker guy" (LOL), went out of his way to help us when we asked for a new Orchard Trailer sticker. After being treated so well, we proudly wanted everyone to know where we bought our camper--and Jimmy was more than happy to make it happen. * Tom and Spencer, the techs, did an excellent job installing our hitch and even caught that it had been previously installed incorrectly. Rather than overlooking it, they took the extra time to fix it properly, ensuring everything was safe and done right. Their team of technicians went over every inch of the camper making sure any issue was handled ensuring we would be able to enjoy it worryfree. * Brian in service and parts was equally exceptional, thoughtfully answering additional questions and making sure nothing was overlooked. Even though we purchased a used camper, we were treated with the same care, respect, and attention one would expect when buying brand new. By the time we left with our 2017 Rockwood Roo 23WS, we felt less like customers and more like long time friends. As second generation buyers from Orchard Trailers, we can confidently say we will recommend them to anyone and everyone without hesitation.

At 8am on the morning of a trip our slide wouldn't close…read more After technician talked us through getting slide closed over the phone Orchard had us come straight in. Within an hour slide motor was replaced and we were out the door and on the road. Always superior service!

The buying experience was flawless from start to finish…read more The sales staff was knowledgeable and walked me to choices that my vehicle could safely tow. The negotiated sale was prompt and fair. Delivery was within three days and parts and service staff were quick and very competent. Every employee was nicely dressed and cordial to me and other staff.. Highly recommended at the Saratoga location.

Had a meeting scheduled for this morning with a very responsive and knowledgable sales rep named…read moreSteve F. We spoke on the phone a couple of times and Steve understood what type of RV we were looking for and we made plans to meet to look at available inventory. After driving 30 minutes and arriving on site at our scheduled meeting time, I was informed that Steve had called out sick and that another employee told me that he "had no knowledge of Steve's conversations with me and that we would need to start from the beginning." What a complete was of my time and money.