Called late Friday afternoon about a leak from our hot water tank. Call was answered, my info taken but she suggested I call first thing in the am when they opened. Call was answered Saturday morning and I was transferred to service. I opted for the first available technician instead of choosing my own. (Needed this repair asap since we are from out of town and using the camper) I got an appointment for the very next morning. Within 2 hours I received a call saying it was all finished and covered under our warranty. The technician explained the leak came from 2 separate hoses (one that was only visible after removing the tank), those were tightened. He made sure there was no crack in the tank and even straightened the tank because it was installed crooked. After we were finished I asked if there was another way to loosen the water filter because I couldn't get it to budge. He got it loose for me. Thank you to everyone in the service dept for helping fix our trailer and getting us in and out so fast! I'm sorry so many others had bad experiences, but I certainly did not. I will go back if I ever need service in the Albany area. read more

The service department with this dealership is horrible. They did not submit the claims for warranty we noted during demo, now the biggest issue, the awning arm, is being denied as it "could have happened after delivery". They will never provide you with timely updates and you have to call the yourself to find out anything. I would recommend avoiding this dealership solely based on the terrible experience we have received after the sale as well as the headache we endured and how long it took to get a refund we were owed from the unit we traded in. read more

Once you purchase and walk out the door they don't want to talk to you again. Calls aren't returned, warranty question, simple operation questions on the rv we were told we had to call roadside assistance. Very poor customer service. Once they got their money it's bye, bye! read more

BUYER BEWARE! JOE HUNT IN SALES AND TJ HAUSER THE MANAGER ARE THE WORST THING FOR THIS COMPANY! THEY WILL MIS ADVERTISE AND LIE TO YOU IN ORDER TO MAKE A SALE. WORST BUSINESS TO DEAL WITH EVER IN MY OPINION. My family and I (one of which is a newborn) purchased a used camper we saw online offered for sale by Blue compass in Latham. The camper was in our price range as we are first time "campers" and wanted a cost effective solution to start our adventures with. When we called and spoke to Joe Hunt in sales, he assured us this was a clean used unit. Being over 3 hours away I had numerous questions before arrival. I was assured the camper was a fresh trade in, clean, and everything was ready for us to view. Upon arrival, when opening the door of the camper, we immediately noticed the previous owners information. The camper was also filled with food and personal belongings which made it smell terrible. Joe did not know any of this which proves he did not go over this unit or even view it which I verified with the previous owner (yes, we spoke with the previous owner who is also having issues with Joe and Blue Compass) We spoke to Joe and he assured us when we were ready for pickup, the camper would be fully detailed, body sealed, and roof sealed. This is the only reason we still considered our purchase and we're excited to get on the road with it. We had to come back at a later date to pick this unit up which Joe had set us a time for, and had also made us pay a $700 "check and advise" fee which is a scam as they do not do all the services they say they offer for that Price. Upon arrival the second time which we arrived an hour early, the camper wasn't even ready or prepped. They lied to us about the body seal, detail, and roof seal. One propane tank was also empty. There were still feces on the toilet, garbage in the couch, and flys inside of the lights. We have attached pictures to show the "job" they did. We bought a used camper with the understanding these things were to be done which I have in writing from Joe. That is the only reason we agreed to purchase this camper as Joe promised us these issues would be fixed. Our appointment was originally scheduled at 1:00 in the afternoon. We didn't leave the place till after 6:00 as they didn't have anything done until that time. Remember, we have a 3 hour drive home too, so we already had a 14 hour day between travel and waiting. We grew frustrated and were eager to leave, and decided to take the camper as Joe said these issues would be taken care of even if they had to come out of his own pocket and we already had a family trip planned for he following week which put us in a bind. When we got the camper home, we found one wheel to have lug nuts loose, improper tire PSI, brakes that are no good, wheel bearings not greased, roof seal hacked, body seal hacked, and a leak in the slide out which we were told wasn't a leak just normal wear and tear from being an older camper. All of these issues were immediately brought to there attention of which we were assured they would be corrected. How can a vehicle be inspected with these issues? They put my families lives at risk driving down the road with a loose wheel. Another issue was the pull out inside of the couch, had blood on the mattress. This is a bio hazard issue now of which they had no care in the world for my family's health. We are extremely upset about all of this. We understand we bought a used camper, that isn't the issue. The issue is Joe is a liar and TJ the manager will not do anything to fix the issues or perform services they charge you for. We will be passing this info along to legal as we were sold a camper under false pretenses. We have everything documented. Blue compass will not respond to you when you leave the store nor help you in anyway after a purchase. These guys are thieves and will make you feel violated. We didn't ask for much, only for the company to keep there word on doing what they say. They even lied in the paperwork and will hide certain words to make sure your stuck with your purchase. read more

Bought brand new class A motorhome batteries died on road . crickets from them ! Sent reciept s to Melissa last October ! repeated phone calls no response. Once got your money don't want to know you read more

The whole staff made our purchase of our fifth wheel seamless. Excellent customer service. It is 2024 and living amongst the society who feels entitlement. If they don't get their way, the first thing they do is go to social media to write negative reviews. I am writing a positive review as my experience and purchase of my camper was just amazing with blue compass.from the very first phone call, I made to us pulling out of the parking lot with our camper. Excellent experience and highly recommend. read more

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The service department is horrible no updates and when you call nobody knows anything. I bought a 250.000 thousand rv from this company and I would never do that again stay away read more

I cannot rank this review low enough. Purchased in January, i still have no title, tag or registration in mid June. First they delayed delivery by weeks and then they work with an incompetent titling service who refuse to give me any answers directly. Abominable service. read more

I'll give them as much time here as they gave us. Abysmal all around. If there was a zero-star rating, they'd deserve it. They seem to wear bad reviews like a badge of honor. Stay away! read more

terrible customer service,terrible service response time! no call back in days, I called jayco( great customer service, a live person helped me quickly) and got enough info to trouble shoot and fix myself. I would never blue compas rv to anyone! they suck!!!!! read more

1 Star is too much. Had our airstream serviced here. Never again. 1) We needed the stabilizer replaced because it was bent. They removed the wrong one. 2) The dinette bench wasn't attached to the shell. So they broke the cabinet in order to gain access rather than taking the 2 hrs it required to do it the right way. We had to pay $300 to a real airstream service center to fix their work. 3) Countless delays in getting an appointment (you see how that worked out anyway). 4) When we did have our appointment our service tech had gone home and they were going to let us drop it off as we arranged. Many obscenities and threats later and we were able to leave it. These people have zero class, respect, care or sense for what customer service looks like. read more

Every thing TJ Houser is a lier, been dealing with damage since August on a new Pinnacle, was promised to be fix before delivery, nothing been done, worst dealership for selling campers, never can get any one to return calls, we go up there to talk to him, and they go and hide so they don't have to deal with customers, this dealership needs to be boycotted, we will never recommend them to any one. read more

As stated in other reviews. The service department sucks and as also stated the front side of sales and management only want the sale and don't care about the service and up keep of your new camper from them. read more

I would never buy from them again. The sales and purchasing process was great but we have had issues with our RV since day one and they never follow through on service. Once your RV is there, they're impossible to get a hold of to check on the progress. They had our RV for months at a time with absolutely nothing being done to it. read more

To start off, the purchasing process with blue compass is convenient. Some negotiation with price, paperwork, and congratulations are in order through the process. They then set you up for a demo date of your unit where they will walk you through your camper and then you can take the unit home. Everything up to this point goes smooth and quick. From there, as soon as you leave their lot, do not expect anything but rude service support and ignored contact to your salesperson. We left with our unit to get it home and find out that the auto level system and jacks did not work. With contacting blue compass we were told we had to go through RV Complete Roadside (a package we paid extra for to add on for our protection while traveling) to diagnose the issue even though it was the dealerships responsibility to resolve the issue because we had not yet even used the unit. Furthermore instead of sending out a technician to fix the issues, they demanded that the camper was to be brought back to them on our dime for them to even consider fixing it. Through multiple calls, the people in the service department were rude and defensive as if we had caused the issues. With that being somewhat of a dead end I tried contacting our salesperson to see if the issue could be resolved with the help of him. Phone calls and text messages were ignored as if they were just happy with the unit being off of their lot and that they didn't care about the customer and the issues. After getting the camper home and finding out that the jacking system did not work I decided to look a little farther into the "preparation" of it that we had paid for in the purchase. We were told the propane tanks would be filled (which they were), the roof would be re-caulked, and the battery for the 12v system would be replaced. The caulk work they did on the top of a very expensive unit is a disgrace to say the least. There was no care in the world to actually seal the roof and make it look decent. Also the battery that was replaced is completely dead without any use and it will not hold a charge. The 12 volt master switch has been off since we got home. With that being said, we will now have to actually re-seal the roof, replace the dead battery (which is supposed to be 2 batteries for a fifth wheel camper), and also replace the hydraulic and electrical components for the jack system to even have a functional camper. This will add thousands of dollars to our purchase for the work to be done properly and in working order. The service department does sub par work and the management has no care for customer support after a unit is sold and out of their lot. In the purchase process we added roadside assistance, rv gps, and full insurance to cover any damaged or malfunctioning appliances or accessories on the camper. No one even showed us how to use or access any of this information. We do not recommend purchasing a camper from this location and we do not recommend anyone to bring a camper there for service. We will never purchase something from Blue Compass again. Buyer beware. read more

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I purchased a toy hauler in January. It is a 2024 aurora 26th, brand new left over. The sales person Chris was great to deal with. The walk through was great. I picked the camper up in early April. First use there was issues. Hot water tank didn't work on propane. The bedroom sliding door track fell off the ceiling, emergency window screen came off and would not go back on, the front diamond plate chip guard is not attached on the bottom and the bathroom roof vent leaks. I call and talk to service adviser and she tell me she will call me back. She never did I called her back 4 days later. Made an appointment apparently I got the days wrong. Well they finally get it and I call to see the progress and she says she will call me back and does not do so. I called her back and now I have to wait for warranty to except the repair. What !! This unit shouldn't have left the lot like that. I don't care who pays for it. Fix it and give me my camper back. They sell it to you easy. Just pray you don't have an issue. Stay away from this dealer. If another dealer costs more so what go there. Worth it in the end. Never again. read more

Our story......We found the New Newmar Kountry Star we wanted online but it was located over 1300 miles away in Latham NY at Blue Compaass RV. We called to inquire and met Jon Razai in sales. Jon immediatly answered all our questions, conducted a video walk through, and offered to pick me up at the airport the following week. I took him up on the offer and we sealed the deal, (contingent on me seeing it in person). Jon was fully transparent throughout the process, helped us work through a few small challenges, and delivered as promised. The team I met there in finance, maintainance, title Mgmt, and sales, all did a very nice job walking with us through the process. Today, only a few days after arriving home with the new rig, I got a call from the parts manager about mailing me a small component I had ask to be replaced - as promised. They have been as supportive after the sale as they were prior- Something we all appreciate., Well done to you all. We love our new Kountry Star! read more

Blue Compass RV - RV Dealers Near Me - Latham, New York

Once again burned by this place. Dropped my New Jayco redhawk off to get a 2nd battery installed handing the keys to Robin the service advisor she then said we will get that battery changed out for you, I then had to inform her no, ime getting a 2nd battery installed ( zero attention to detail) after leaving with my rv getting home . I now noticed a big wiring harness hanging under the rv wtf I just left. Drive back there to have Robin and the service manager say the wires aren't close to the battery compartment, our service team did nothing wrong. Please please please buy your RV somewere else read more

Blue Compass RV - RV Dealers Near Me - Latham, New York

I am frustrated to have to post this, but I hope it will help others as they consider doing business with this company. I purchased a used hybrid from them last July and enjoyed it through the summer, even though the electric did not work on the refrigerator (only has). I decided to take it into them in March to replace the heating element and dewinterize it. We did a full walk around when I dropped it off with ample detail paid to each scratch and ding. After paying my $480 for the repairs I hooked my trailer up and drove home. As I backed into my driveway, my wife noticed a break in the driver side rear bumper and a dent along the the side panel. There is no way it was missed in our initial walk around and I missed it upon pickup. I called the service person and they asked me to send an email with a picture. After a follow up email and a message I received the reply below... "Good morning, I've received the photo of the area in question. After review, we're positive that did not occur while unit was here. The unit was parked in a remote area where no other vehicles were parked or moved. Also, it's directly on the driver side rear, which is very noticeable upon pickup, while walking to your vehicle. To further assist, I can get you a price on the damaged parts if you'd like." I will never work with this company again and have already submitted a claim to the BBB. To dismiss my concern and call me out for "not noticing it" when I walked out and then offering to price the damaged parts for more serve $$ in their coffers is terrible business practice. Lesson to others is to take your services business elsewhere. read more

Blue Compass RV - RV Dealers Near Me - Latham, New York

Placed an order for an RV in September 2022 and made a deposit. In February 2023 we cancelled the order and asked for refund of deposit. As of May 2023 still no refund. They don't return my calls, when I do get someone they tell me a manger will call back and never does. Do not do business with this company! read more

We purchased our $50,000 RV in August and had it delivered to our seasonal camp site. We discovered the hot water wasn't working while setting up and contacted Albany RV. They told us to bring it in, which we couldn't bc we don't have a truck and they don't repair on site. After numerous calls and emails it was decided we should hire someone someone to fix it and they would reimburse me. In late September I received a part in the mail from Albany RV. In emails I was asked to return the part which I promptly did. So here we are in November and I am still waiting for my reimbursement check and additionally I am out $7 for the cost of returning a part I no longer needed. Once they have your money they don't care about you or your camper. Will never buy from them again! read more

I brought my camper van for an estimate after scraping the side and causing damage to the sewer system. A young man took pictures of the damage and I was told a technician would review the photos and determine the parts and labor required. I paid $210, non-refundable but to be credited to the repair. I called to follow-up after two weeks and was told the quote wasn't completed because they were working out differences with my insurance company. After another 29 days and four follow-up calls, I received my quote: $46,550. My insurance company had estimated $7,600. The quote was hard to understand. There were no labor/hour breakdowns and parts were listed by number, no description. The labor total was listed as "Miscellaneous": $30,810. I asked the service representative for more details and she mentioned replacing the driver's side door, which doesn't need replacing. I said I was taken aback by the price and she said there was a lot of work to be done and it is a Mercedes. I told her no, it is a Ram. I asked for a better breakdown of costs so I could understand the extent of the work. She agreed and said she would work on it the next day. That was a week ago and I haven't heard back. Seeking a more reasonable quote, I visited two other RV repair facilities. One quoted $15,000 and the other, $6,500. In both cases, a technician looked at the van and the estimates were free. When hearing the Blue Compass quote, one technician asked if it was based on photos only and shook his head when I said yes. Blue Compass charged me for a poorly written quote without a technician looking at my RV. It took 42 days to get it. The insurance check came before I received the Blue Compass quote. When I called trying to finally get the quote, the service representative asked if I had received the insurance check yet. Yes. Well, get it to us so we can start ordering parts. This was before I knew the Blue Compass quote was $39,000 more than the insurance company authorization. I'm grateful I didn't follow her instructions. read more

The worst service ever. They lack respect and integrity. Months of delays just to receive my camper broken where it wasn't broken before. Winterization was not done; all my faucets now leak. read more

** READER BEWARE ** I hope this reaches someone BEFORE they spend time or money at RV One in Albany ** Readers should also change the sort of reviews to "Newest First". You'll notice only 1 of 18 reviews in the last 1.5 years are above ONE STAR. No amount of poor reviews seems to get their attention, nor seems to prompt them to improve. For that reason, I recommend you RUN, NOT WALK, from RV One Albany. There are systemic issues at RV One Albany that prevent quality customer service (for us, it prevented ANY customer service). In April 2022, we were told they could get our unit in for diag right away and repairs would be made as soon as any necessary parts. Their friendly response gave us optimism that we'd have repairs completed in a timely fashion (or at all). None of it was to be, and their friendly outward-facing demeanor was quickly replaced by rude and falsities (outright lies) about warranty claims, part orders/receipts and an absolute disdain for truly helping get our rig repairs completed. WE confirmed items with our warranty company on items approved, WE confirmed the parts had been delivered when RV One Albany said they were waiting for receipt, WE worked with the warranty company to confirm we could switch to another dealership due our absolute loss of faith in RV One Albany. WE will never come back, and hope readers of this review can avoid such a debacle. You owe it to yourself and your rig! Again, RUN, don't walk, AWAY. Edit: In hindsight, I wish I'd read their reviews more thoroughly before I engaged with them. There's even a dedicated Facebook group that captures more thoughts and comments. Just search FB for "Albany RV One Complaints". read more

I recently bought a pop-up camper from them and it was the worst buying experience I have ever had in my life. From the original sale in which they forgot to order features we wanted to not knowing where the camper was when they said it was delivered, to not understanding how the unit worked or how to operate. I was simply exhausted at the end and won't be going back. Update: Even worse we went camping and found a leak in the water line and brought it to them to fix, they said they fixed it, I checked a week later and still leaking, took it back and they said they fixed it this time. We went camping and the leak was worse and water pooled into the camper and damaged the wood interior. They also closed the top of the photo on the canvas and put a hole in it and tried to blame us and say it was embers from the fire that burned through. Totally disgusted with management and lack of professionalism, I am actually afraid to take my pop-up the again. I wish there was a way to give no stars. read more

And the problems continue. The service department NEVER answers the phone. NEVER. NO phone calls are ever returned. Avoid this place like the plague. We're thousands of dollars into trips to Albany to try to get this lemon piece of shit fixed. These people were investigated and fined by the Attorney General but they still don't care. read more

Run from this dealer. In January we ordered an Airstream Atlas from Sales Manager Larry Ashley. We told him that we were ready to purchase from another dealer for a highly competitive price, but he really wanted the sale. I told him he'd have to give me his best price, which turned out to be tens of thousands more than the other dealer, so I laughed and gave him back the sheet. After 2 more quotes (so what's the *real* "best price"?) he finally beat the other dealer, and we ordered the RV, putting a refundable $5K deposit on our credit card. A month later, we canceled the order, and Mr. Ashley promised to put in for the $5,000 refund the next day. After three months of emails and calls asking for the status of the refund, he stopped responding. Three months later, I called the credit card company, explained the situation in detail and received a credit for the deposit that day. The credit card company will, of course, research the situation, but I have all the emails, and RV One Superstores in Latham cannot dispute the facts. Stay away from this dealership! read more

We are so grateful to this company. We were 3,000 miles from home when the air conditioner was torn from the roof in a freak encounter with a low structure. Charles in the service department, along with helpful and friendly staff, made things happen: ordered the unit, dealt with the insurance company, installed it and replaced the roof caulking, and had us back on the road in two days! They saved the trip of a lifetime for a couple of retired school teachers. read more

If you are seriously looking for a quality reasonable price rv, find James Kussins. He will look you straight in your eyes and "work" for you personally.. !! read more

Highly recommended. Our salesman was very knowledgeable and cared for our needs. No Pressure buying was the best! read more

When you need service on your RV it's impossible to talk with a Service Advisor.They want you to open a service ticket on line. So I did open a ticket on line on August 15th and received an automate reply. The following day I received the following email "I am in receipt of your customer service request and I will speak with the technician that installed the system in the morning and get back to you." It is not September 17th a full month later and I still have not received a call. read more

Terrible company to deal with and Jacob Almonrode will ignor your calls and emails when there are issues, i purchases a motorcoach 1 year old from him that i was advised was like new, i gave them a couple of weeks notice before i was picking up the unit to have things ready and a couple of things missing, i arrive to pickup the unit and its not even detailed the drivers seat is broken and the back is seperated from the base, the cupboards have broken shelves the washer dryer base is broken, the coach stinks of bad tank water so they put self tapping screws into the seat and send me on my way saying that they will stand behind it, whilst driving home i notice the wheel alignment it totally off, there are no windscreen washer wipers and there is no horn at all, i get the unit home and inspect it to find that the vehicle had been crashed and repaired and the repairs not done well then i got to title the unit and the title says its a different color to what the unit is now, this is now several months later and i can still not get the title approved by the state as they say there is a issue with the title that the dealer supplied me and i have been paying for a coach that is a piece of junk and was totally mis represented, DO NOT DO Business with this company and read all the reviews as the reviews Dont lie and this salesman Jacob Almonrode is just that, hes a used car salesman lookk at his reviews on facebook and other places, find a true and honest dealer to spend your hard earned money on and not a place that will rip you off and lie, oh and to finish the review, when you ring to speak to a manager or someone in reguards to your issues they will send you to a salesman that you havent spoken to so that they can pretend to be the sales manager again more lies and scams. read more

Service dept. is the absolute worst. Customer service reps give you attitude when questioning a faulty repair. Go elsewhere to buy or service your RV! read more

This is one of the worst places I've ever dealt with, they took a $500 deposit to hold a camper for my son, when he decided it was a junky camper and didn't want to by it they said it would take 7-10 days to refund his money. 40 days and 3 phone calls later and he still has not received his $500 back. I have called today and threatened legal action if they do not get him his money ASAP. These people are straight up crocks and should be put out of business. If you value your money go some place else. read more

They will never get our business. They were SO rude to my husband and I for no reason other than they judged us the minute we walked in. We went out of our way to go here as very soon we will be in the market for a Class B or C RV, but I will seriously drive further now just to avoid this place. Shame on your sales staff for treating potential customers so poorly. read more

This place SEEMED great when we went to look. Our salesperson SEEMED great. After picking an RV, fairly quickly, and planning to buy (and putting money down, while they finished paperwork) they "accidentally" sold it to someone else with no explanation and lots of attitude. We then checked out another dealer and found out this happens REGULARLY. The stories we've heard from friends and family are endless about how awful these guys are. It's our fault for not asking around, first. We would never recommend this place to anyone for anything other than a free cup of coffee and a hot dog. read more

As soon as I paid for the camper, their ability to help me with questions was severely limited. Nobody there knew any answers to my questions. I'm capable of looking things up online, but there's nothing there about my questions. After calling about a third matter of which they knew nothing, they told me I needed to call the manufacturers of the camper to get information, as they were too busy to talk with me. read more

First and last experience... where to start?! Everything went smooth until AFTER we signed paperwork. Camper was shipped from Ohio to NY. We walked through the camper then signed paperwork. We came a week later to complete the demo. We noticed the tv was missing and was told that it didn't come with one (but we saw the box on the first walk through before signing papers). So as a "courtesy" they gave us a tv. We asked them to wash the camper to get the salt off before they stored it for the remainder of winter. We were told the would (they didn't... read further). We called to get a sway bar. $800.. we wanted to go with it.. until we called again and the price was now $1k. We went with another company instead ($600). We called to pick up the camper and told them when we were coming. We gave them able notice. We were then told we couldn't come until our salesman was there (enough though it's bought and paid for). So we changed our plans and accommodated the dealership. We asked them if it was washed. It wasn't. Sales manager called and gave us a run around and it wasn't their problem and it "wasn't part of the deal". We picked up the camper up about an hour ago. They didn't even verify who was picking it up and pretty much pointed to where is was and that was it. Our salesman no where in sight (again why did I have to rearrange my schedule for him to be there?!?). Very disappointed. Upon talking to a friend, they had the same experience. The reviews don't look promising on here either. Buyer beware. read more

Blue Compass RV - Salt from being shipped and AFTER the "detail". - RV Dealers Near Me - Latham, New York

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Great sales help. Abysmal service in terms of response and follow up. I regret purchasing an RV from this business because of its terrible customer service regarding service. read more

Do not go to this dealer! We came from out of state because we were assured by Tyler Baron, the salesperson, that he had the Jayco model pop-up we wanted that had "never or rarely been opened." Albany RV insisted on getting complete payment before we could come and pick up the camper even though we wanted to give final payment on the day we picked it up. We paid, and when we came to get it, it was evident during the demo and walk-through that this camper had been out and open for ages. The dealer offered to have some parts replaced, and we agreed to take it home. Tyler Baron met with us and insisted that the things we saw were not unusual and that the camper had not, or barely, been opened. When we camped in it that night, we noticed far more damage: extensive water damage, mold, broken water seals, and many other signs of a camper that had been left open in all weather for many, many months (see photos). We immediately contacted the dealer, shared photos taken within 12 hours of getting it home, and requested to return the camper for a refund. Because we had been told something that was patently false to get us to buy the camper, we felt "the right thing" would be for the dealer to apologize and buy it back, even giving us a credit on another camper. Despite many calls and emails and photos, we have never heard once from Tyler, and we have had two phone calls, each saying that "they were reviewing and would get back to us." But it has been weeks and they haven't. On their web site, Albany RV writes, "The difference we want our customer to know about us is that we aren't just another dealer in the markets we do business in. We are a company deeply entrenched in the idea of never ending customer service and truly gaining a new family member with every sale. The best deal to us is one in which we feel we made a close friend and not just another buck like most other dealerships." Nothing could be further from the truth. 7/21/15 update -- it took about a year, but Albany RV replaced many of the parts in our camper with factory new parts, using the camper warranty to do the work. While I think they should have taken the camper back, I felt that the service department, especially Steve Lohner, was a shining star in this uncaring, sales-driven, organization. Steve was always polite, consistently responded to my queries as the months passed with our camper in his care, and worked with us every step of the way to try to make up for a deal that the sales team should never have made. In July of 2015, a year and a month after we purchased the camper, we were finally able to use it, to our great satisfaction! read more

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