1. Alpin Haus RV

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Amsterdam, NY

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Alpin Haus RV

2.5 (42 reviews)
Closed • 9:00 am - 5:00 pm

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No trim molding on slide valence.  And the tiny black dots in the white head liner board are the raw black staple heads.

If there was a way to give to express my deep disappointment with the service Allen Haus has provided, I'd give the minus 2 stars So the main slide leaks at the front corner and they never did the finish detail work - paint the tack heads, install the trim molding, or dress the cabinet joint over the couch

The accessories shop
Carrie M.

My husband and I purchased our first travel trailer from Mark House here. We got a Forest River Rpod and, even though it was probably the cheapest RV on the lot, we were treated just as importantly as the people buying one of those massive motorhomes. Alan in service walked us through everything we needed to know when we picked it up. He took his time and we spent about two hours with him. He even gave us his personal cell in case we had any issues. There was a problem with the installation of the additional braking system for the trailer in our Jeep and they paid for repairs and a rental car while it was fixed. Really nice people and they stand behind their products and service. Good to know!

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3 years ago

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Brianna

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7 years ago

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7 years ago

Stopped in to fill my propane tanks and pick up a few items. I am a new RV owner and Jerry took the time to answer my questions.

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Ask the Community - Alpin Haus RV

Review Highlights - Alpin Haus RV

“I am a first time renter with Alpin Haus this June and it was a great experience.”

Mentioned in 5 reviews

Read more highlights

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Called late Friday afternoon about a leak from our hot water tank. Call was answered, my info taken…read morebut she suggested I call first thing in the am when they opened. Call was answered Saturday morning and I was transferred to service. I opted for the first available technician instead of choosing my own. (Needed this repair asap since we are from out of town and using the camper) I got an appointment for the very next morning. Within 2 hours I received a call saying it was all finished and covered under our warranty. The technician explained the leak came from 2 separate hoses (one that was only visible after removing the tank), those were tightened. He made sure there was no crack in the tank and even straightened the tank because it was installed crooked. After we were finished I asked if there was another way to loosen the water filter because I couldn't get it to budge. He got it loose for me. Thank you to everyone in the service dept for helping fix our trailer and getting us in and out so fast! I'm sorry so many others had bad experiences, but I certainly did not. I will go back if I ever need service in the Albany area.

Bought my camper at the end of January started getting leaks the first time I used it in May it's…read morebeen broken since between the lack of communication from this dealer lack of available appointments, Huge delay in between having them look at it, reaching out to the manufacturer. The service department is terrible. No one calls you back. The advisor says text me. It's the best way to reach me and days and days go by before you hear anything you have to reach out to corporate to get an answer for someone just to text you to tell you that your service advisor is on vacation and your camper that you dropped off a month ago nothing has been done you have to reach out to the manufacturer to find out what parts they have or have not ordered because no one calls you back. Save yourself to hassle. Save yourself the time go somewhere else. Do not buy an RV from these people, do not bring your RV to get serviced here. You're better off leaving it in your driveway broken because it's going to blue Compass is just the same thing if not worse I wish I could do a -5 star on this because they don't even deserve the one star

Boat N RV Warehouse

Boat N RV Warehouse

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I typically do not go out of my way to write reviews but I decided this time is an exception. I…read morewont lie I was slightly concerned when reading the reviews from the past but I personally would recommend you go and check things out for yourself. I am pretty careful and selective when making a sizeable purchase and because of this I was shocked when I stopped in to check things out and found exactly what I was looking for. The staff was knowledgeable, considerate, and efficient. No one tried to push me onto anything that I didn't want but rather informed me of an array of options based on my specified criteria. After discussing some choices over with my husband we found a great boat that is perfect for taking our friends out on. I made my purchase back in June and I have had a fantastic summer with it. This past weekend we were out on the lake with some friends and talk go figure their boat was purchased from Boat & RV as well. They have had theirs now for 3 years and love it! Great service, great selection, and fair prices. Thanks Boat & RV Warehouse! We will continue to refer you to our friends :-)

My personal experience of Boat N RV was one of the worst customer experiences of my life, I could…read morenot recommend this company to anyone. The slick, inept and unprofessional sales people are one thing, but the customer service and the follow up are completely nonexistent. I bought a very expensive RV and when we got to our orientation as we sat and talked through all the features, I was looking around and happened to look up to the ceiling and that's when I noticed a great big hole in the roof. A hole that a few weeks early Jamie (Office Manager of the year's son) punched whilst showing off how sturdy the roofs are - well not quite that sturdy as he left a great bloody hole in the RV. So as we sat our orientation (My Birthday) they were showing us the RV and promised to deliver it the same day but...when I looked up I noticed a hole - a big hole. So I offered to let them fix/patch the hole in a brand new $30,000 RV and said if you throw in a 30 inch tv and stand we will be fine with that - considering a new roof would be over $2000 to fix I really thought I was being more than reasonable. Well let's cut a long story short - I offered a $250 fix and 3 weeks later heard nothing, no tv, no stand, no phone call. When I called Jamie he blamed the office assistant and said he would get one mailed out ASAP. A week later - nothing - so I called back (this is now 4 weeks later) and Jamie said Walmart was out of stock, what? Of 30 inch tv's? No they weren't - they just hadn't done anything. So I said okay I want a new ceiling!! And so the story goes - I never head anything back on that either. So I recanted that offer and demanded the unit be collected and the ceiling be replaced - and of course no unit collected, having chased for 3 weeks- they finally collected the unit - 2 weeks later I called to get an update and Jamie seemed totally obliviously to the situation. At that point I demanded a new unit. Well again nothing was ever done, no communication - no feedback. At this point I got a corporate person's name and was told he would be in the office so I called to try and speak to him but of course Jamie intercepted the call and I was told 'he was with family and would call me straight back' - after 30 mins I called again and was told 'he's left for the day" - shady treatment !!!!!! I Never did get to speak to anyone from Corporate despite leaving over 7 phone messages ... So having spoken to Jamie I found out he hadn't ordered a new unit, he hadn't ordered a new ceiling, he had not got a new tv or stand - wow !! So, effectively HE HAD DONE NOTHING - EXCEPT MAKE EXCUSES. My ordeal lasted 6 months and I finally got my money back - I looked at units in July and bought the unit back in August - had it sat at my house for nearly 2 months - then the dealership had it for nearly 2 months and zero was done, every chance the dealership had to make this right - they just could not be bothered. I of course had been paying on a RV I never used and never had for most of the time. Finally having threatened to take this to corporate and to court they took back the camper and I got my money back nearly 6 months later.... this took over 30 phone calls, texts, 3 official letters and hours and hours of frustration. Jamie seemingly is the ONLY manager at Boat and RV and every efforts to speak to anyone else got ignored! At one point I had 8 contact names and called every single one and no one ever called back despite this being 100% their fault. Good products but bad service. I would never personally buy from Boat and RV again. I read the reviews and because I knew someone that worked there I thought I might have a better experience but that was definitely not the case.

On-site Rv Handyman Services - RV renovation

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I was having an issue with my electrical system and George was extremely helpful in fixing the…read moreproblem and also helping me understand what was going on. Super responsive and reasonably priced. Very glad I reached out.

I don't hide behind anonymous. My name is Tim Legg, STAY AWAY FROM THIS GUY. He come to my place to…read morereplace the springs that roll up the canopies(cover's )over top of two, of three slide out additions. on my 42 foot Monaco. later that night we had a torrential downpour. I wake up at 9 PM. to my slide out auditions being out, less the covers (canopies ) he removed. so at 64 years of age, I have to jump out of bed, run out in the rain to put my slide outs in. Use every towel in the cabinets to dry off the top of the additions and the surrounding floor.I called the guy up, he says, ( well you didn't tell me to put them in ) I replied, George, there's some things you just shouldn't have to tell a man .Especially when I doubt you have insurance, and by looking at your set up, I could guess you couldn't afford to pay for even one of those slide units, if you ruined the ceiling on it. (first thing I did when he got here, was show him how to put the additions in and out.). So anyway, I gave him.$300, and he said that would cover his second show up fee. Now because he's not man enough to admit that he made a mistake and forgot to put them in. He's decided it'll be easier to just not come back. Meanwhile,I already paid for his second show up fee, and he has my units that go in the end of my tubes to put the tension on the springs . ( lesson of the day. Do not let a man who takes no accountability for his actions, anywhere near your $200,000 camper. ) good thing I took pics while he was working on it and got his license plate. Now I'll have to enlist the police, to get my property back. because, when I gave my worker $300 to give him, he took it and gave no receipt. REAL FLY BY NIGHT !!

Alpin Haus RV - rv_dealers - Updated October 2026

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