I had a great experience with CodyRoss we looked at a couple of truck campers …read more He is knowledgeable,polite and makes you feel comfortable. If you are looking to buy a camper in the Albany area, Cody at Camping World is your man.

Buyer Beware...when they tell you they have mobile repair, they mean Camper's World does, but not…read moretheir facility or Kingston...closest is Syracuse. So, if you have your brand new 2026 camper delivered to a campsite (you plan to leave it there) & the air conditioner goes out after 3 weeks (when it's 91 degrees out and only the 2nd day of use) and half your electric goes out and the lock on the main door doesn't shut properly... you're screwed. Their answer, we can't help you unless you bring it in for service or call a few places and see if they will fix it under warranty. Pathetic customer service from the start. When the Sales Manager goes and gets the sales guy, who admits he "didn't clarify" their repair service, even though he knew there was absolutely no intention of moving the unit (paid to have it delivered) he responds, let me know how you make out. Oh, and did I mention the first day the heat went on, a pound of sawdust flew out of the vents, guessing they never tested the systems either. Go anywhere but there!!!!

We purchased a new trailer recently. This is not the first trailer we have purchased and most…read morelikely will not be our last. We had the most amazing customer service, from our sales rep JD, to our demo rep Bob Allen, to our delivery driver Spurlin, the entire experience was amazing. Whope we were wowed by everyone we dealt with, we were extremely impressed by Spurlin. Our old (traded) trailer was on a permanent site and was extremely difficult to remove. It took hours! At one point we had to relevel the site and move some rocks. Spurlin asked for a shovel and got to work helping us! He was friendly, polite, courteous and so very patient. All of these experiences combined will keep us returning to Camping World, not only that, it will make us tell others about how amazing our experience was. Thank you to the entire team of professionals at Camping World Hatfield for all your help. Happy camping!

RUN AWAY FROM CAMPING WORLD IN HATFIELD!…read more By far the worst buying experience I've ever had. I purchased a fifth wheel RV from them in October. They lied about everything from the start. Every promise made was broken. I'm just over a month I've spent thousands on this 2022 RV making repairs. To add insult to injury I requested the general manager call me to discuss the issues but she has failed to do so. Color me not surprised. Knowing what I know now, I wouldn't buy a hot wheel toy from these people, much less an RV. Never again will I shop in this store.

Called late Friday afternoon about a leak from our hot water tank. Call was answered, my info taken…read morebut she suggested I call first thing in the am when they opened. Call was answered Saturday morning and I was transferred to service. I opted for the first available technician instead of choosing my own. (Needed this repair asap since we are from out of town and using the camper) I got an appointment for the very next morning. Within 2 hours I received a call saying it was all finished and covered under our warranty. The technician explained the leak came from 2 separate hoses (one that was only visible after removing the tank), those were tightened. He made sure there was no crack in the tank and even straightened the tank because it was installed crooked. After we were finished I asked if there was another way to loosen the water filter because I couldn't get it to budge. He got it loose for me. Thank you to everyone in the service dept for helping fix our trailer and getting us in and out so fast! I'm sorry so many others had bad experiences, but I certainly did not. I will go back if I ever need service in the Albany area.

Bought my camper at the end of January started getting leaks the first time I used it in May it's…read morebeen broken since between the lack of communication from this dealer lack of available appointments, Huge delay in between having them look at it, reaching out to the manufacturer. The service department is terrible. No one calls you back. The advisor says text me. It's the best way to reach me and days and days go by before you hear anything you have to reach out to corporate to get an answer for someone just to text you to tell you that your service advisor is on vacation and your camper that you dropped off a month ago nothing has been done you have to reach out to the manufacturer to find out what parts they have or have not ordered because no one calls you back. Save yourself to hassle. Save yourself the time go somewhere else. Do not buy an RV from these people, do not bring your RV to get serviced here. You're better off leaving it in your driveway broken because it's going to blue Compass is just the same thing if not worse I wish I could do a -5 star on this because they don't even deserve the one star

On a trip across upstate New York, our inverter in our 2018 RoadTrek CS shorted out. When we…read morecontacted KS2 (the manufacturer of the inverter) to arrange a pick up of a new unit they suggested Alpin Haus. Mind you it was late afternoon on Thursday. I called Alpin Haus and Randy Robb the assistant service manager (didn't know this until much later) was on the other end of the line. After explaining the situation I asked if there was any way we could get in and have it looked at. Incredibly he said sure, bring it in and if you're dry camping you can even stay in our lot. The inverter did in fact short out and we were without AC but had DC. Chris the expert electronic wizard diagnosed the issue and we were stuck for the weekend in upstate NY. We enjoyed our weekend (minus AC current) but with DC current we were able to keep the food cold, the fan running, interior coach lights working and we had a great trip to the Adirondacks. On Monday we returned to Alpin Haus and Chris was out, my greatest fear since we had developed a sincere trust with him and when Randy said that he had the other wizard on it, Big Frank stepped in. Seamless doesn't come close to how good this team of mechanics are at AH. The big man got us dialed in and we hit the road that evening with the van back to work. These people are the real deal. In the era of Big Box everything, it takes a dealer that cares and treats everyone like family to show that there is still the chance that the end is not in sight for a local dealer with great staff, great inventory and people and dog friendly to help a traveler find their way down the road. My sincere gratitude to Randy, Chris and Frank and the entire staff and team at Alpin Haus for helping us get through this difficult situation. Y'all are the best.

After my review of Aplin Haus. the Service & Parts manager called the next morning and did…read moreapologize for the trouble we had. He also made sure he knew both sides of what happened. I can say it was refreshing to have someone call that quickly to hear what happened. And to assure us they would do their best to see it did not happen again. We all make mistake, but when someone can say, I am sorry, That is more than good enough for me. So, yes I have change my rating to 5*- (I mess up too should have asked for help). So thank you for the call, quick reply & friendly service. Thank you Ronald V.

Let me begin by saying that I'm a tough sell. I do my research, and I have high expectations. That…read moresaid, this was my first camper purchase, and I had much to learn. The staff at Exit 1 RV were never pushy, and unlike every other place I contacted, they NEVER hounded me with phone calls, emails, texts, etc. Not once. Months after purchasing my camper, I continue to receive spam calls from big chain outfits I originally looked into (but didn't buy from), wooed by their flashy online prices. I'm a teacher, so please learn this from me: 1-The great prices that chain stores offer online exclude pretty much...EVERYTHING. Exit 1 RV includes it ALL. Believe them. 2-THINK about where you will get your camper serviced. They all need service, just like your car. If you get a GREAT chain store deal (see #1, it isn't so great), or FB marketplace deal, where will you get it serviced? Think ahead. Exit 1 provides great local service. 3-The personal touch. When we picked up our camper, my husband and I stopped for coffee first. We spent hours, led by Exit 1 staff, leisurely going through our camper and asking EVERY question, flicking EVERY switch, moving EVERY hose, learning by doing. Do you think that happens when you buy a discount "clearance" camper online? No. We weren't rushed at all. We were encouraged to keep asking! This morning, 2 days after bringing the camper home, I opened my mailbox to find a hand written thank you note from Kelly, who guided us through the sales process. What more can I say, except, stop looking for the lowest number online, and head to Exit 1, where you CAN get a great deal, and you'll have a great experience as well.

Awesome group of people here. Would recommend to everyone…read moreneeding camper services big or small.

Only about 15 minutes from the freeway this is the best campground I have ever stayed at! It is run…read moreby a family and they are the most professional, sweetest, nicest most helpful people. They have just about everything you need here, even some weekend family events. The people are friendly. The place is so clean, so pretty. They really keep it well kept. The shower water actually gets hot (that was nice). I wish we could've stayed longer but we are on a cross-country trip, so it was just an overnighter. I tell you what, if I ever go by here again, will stay here.

The campground was so clean and well cared for. It's been rainy for weeks in VT and NY but the…read moreowner worked diligently to keep the road in great shape. It's a small camp ground with many resident camper but very welcoming. We stayed here for a wedding in Schenectady and if we come back to the area will stay again.

The lake's best kept secret. Owned & operated by a consortium of great people. We were very…read morefortunate to secure a spot for our boat when we did.

25 years of patronizing this marina. Today, I'm evicted from…read morethis establishment because a young staffer lied and said I cursed at her! I DID NOT! I did however say "she didn't know what she was doing" SHE LIED AND TOLD THE OWNER I CURSED AT HER AND HAD HER YOUNG FRIEND BACK THAT LIE UP!! The fact is she is physically incapable of re-trailering a vessel. And not careful. The truth hurts but she had already twice caused damage to our brand new jet skis. Neither time did I complain in spite of it costing me $1400.00 in repairs. The morale of the staff here has gotten progressively worse too. Staffers barking at customers and even sniping each other behind their backs. All of this, after being very cooperative and making sure to tip the staffers who actually were a big help to us. The management needs to take a closer look at how chaotic their methods have become. Another marina said it perfectly. "Sadly, it's time for a chance. Peace, from a long and loyal former customer.

My slide out was stuck and could not leave the camp ground. Dustin tried to help me over the phone…read morefor 20 min. It did not work so he came next day and fixed it in no time. He was great and new what he is doing. Thanks Dustin.

It started with a pleasant call back from Brian's wife " the boss " Brian says. lol. Brians wife…read moregot me in just in time before Brian stopped his mobile service part. That was perfect and I appreciated Brian taking the trip at the end of his season. Brian fixed the issue annd cleaned the whole system, he gave me a couple heads up on my furnace. Did not push or try to up sell me. Also appreciated. I did take his advice and had him basically rebuild my furnace. I live in my camper full time, so a good heater is a must here in the NE. I will use Brian as my camper repair man, even though we have our own rv/camper place close by. Our local company would not fit me in, even though I needed my furnace fixed. Thanks Brian and Wife (sorry- forgot your name ). Rich

RV service Seasonal set up. Replaced a hot water valve and…read more checked all other necessary functions. Was very satisfied. Thank you.