1. Rocky Auto Sales

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Queensbury, NY

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Rocky Auto Sales

4.2 (6 reviews)
Open • 12:00 pm - 7:00 PM

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North Country Subaru - North Country Subaru

North Country Subaru

(16 reviews)

Bought a new Outback from this dealership in September 2025. Very happy with the experience. The…read moresales consultant, Patrick, was very helpful. Got exactly the car I wanted at a resonable price + some freebies.

Definitely have had great experiences in the past with all other service managers, including the…read morewoman I spoke to.....until I met Wade Bisonette. He was not fun to deal with and I got the overwhelming sense it was because I was a woman. If I ever have a possible happenstance of having Wade as my service manager, I will NEVER do business with him directly. It was very degrading. He scoffed at my opinions and they couldn't schedule an appointment for a broken vehicle for more than 3 weeks that had a cracked exhaust manifold. He continued to escalate the situation as he wasn't even my service manager and was called over to try to help find an appointment sooner than 3 weeks. PS! He overrode the other manager and took me as a client as I'm seeing from my appointment reminder. Wade made statements that my car was completely fine to drive without looking at it or even touching it and that I just was "scared of a sound". (A different dealership disagreed) Wade also stated the following "we under-book on purpose so we can over promise later". This is verbatim what Wade said. Essentially, this translates to, we are not efficient and will not optimize service engagements... this mentality runs into the bottom line earnings for the owners of this business. The female service manager was nice, but did ask a lot of question and continued on a conversation that I clearly didn't want to have since I knew exactly what was wrong with my vehicle and didn't need a diagnostic, just the work. I left that building completely humiliated and cried in my car. Thankfully, other Subaru dealerships in the area were attentive and available much sooner and within a reasonable timeframe turnaround. Please be careful if you go to this dealership. I had gone here off of a recommendation from my parents and their friends who have owned Subarus for about 3 decades and even purchased Subarus from north country. I explained my really uncomfortable experience where I had to be more assertive than I usually would be because Wade was puffing out his chest like a cardinal bird. When I say assertive, I mean direct answers with no additional feedback or slight. I remained professional throughout the engagement, even when they said I was "scared of a noise" which I responded "not a lot of things in life scare me, definitely not a sound". I don't like having to be assertive and with that, I will not be returning, nor will my male family members who also own Subarus and have had zero problem obtaining an appointment in a timely manner with no form of aggressive behavior from Wade. The service department has been super professional in the past and I would have to say all of my problems and issues lead to Wade and while he's still gainfully employed, I will maintain my business elsewhere.

Rocky Auto Sales - usedcardealers - Updated November 2026

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