Out of the 3 bike shops I've visited in the Birmingham area, Bike Link has (by far) had the best…read morecustomer service! Very knowledgeable, helpful, and friendly. Many bike shops are knowledgeable, but the friendliness goes a long way for someone that may be anxious with branching out into new territory in regard to riding/bikes. I have been helped by Scott most of my visits, but have also interacted with the owner and one of the bike mechanics. I initially went in thinking I wanted to get a Specialized Roubaix Sport, but with the bike shortage, they helped me find another great bike that would work for my needs in the meantime (a Specialized Tarmac). When I came for my 30 day tuneup and mentioned some shoulder tension, they immediately had a recommendation for me to change to a shorter stem and did all they could to help me ride comfortably. I also made several gear exchanges as well, as I was learning what worked for me and what didn't. They have been helpful and patient every step of the way. 5 stars, hands down!

This bike shop had the hybrid bikes that I needed for myself and my friend. They were very helpful…read moreon holding the bikes and letting us test ride them and sizing them to us before the ride. I left them there to have a few things added to the bikes. When I went to pick them up the next business day they weren't prepared as promised. When you spend that kind of money for bicycles I expect them to listen to you and prepare them accordingly.

Very helpful with a problem with my cycling shoes. I wasn't familiar with the clears because I've…read morebeen trying spin class instead of actually riding, and they helped me fix the cleats. Only problem is that this means I can work harder in spin class ... not quite sure if that's good or bad.

Well to start off with ..my Name is Brian, I was recently at a program called Fellowship…read morehouse..located in Birmingham..I found out about a ( Non- Profit ) place where if you volunteer at Fellowship house for 12 hours..then you go volunteer at this ( Non - Profit ) for another 4 hours..your able to pick out a bike..to use/ have after a year.Well that's a lie.Every bike is liked..the guy at the register found some reason or another not to let me pick a bike..then after it's all said and done..he had me a schwinn bike put to working order..or so I trusted to give me for my volunteer role.Well no sooner than I got a couple miles away from this ( Non - Profit ).. the bike skipped..and skipped .and skipped..etc..you get the picture..the bike was faulty..And mind you..all of this was in the Rain on top of it..So since it was pouring down rain..I figured one day soon I'd have a look at the bike to see what the problems was and maybe I could fix it..even though I was told by guy at register to bring bike back if ever a problem and the ( Non -Profit ) would fix it and I could pay on a sliding scale for the next year.You see when they give you/ loan you a bike..they put everything. Including your kids ssn numbers in this computer..lol..to make sure that you don't sell the bike for drugs..I know what your thinking..?did i get offended upon his last statement? Nope..I thought everyone was a drug addict..so I agreed with register guys ways of putting tables on people from any said back ground...it's only right? Correct everyone's doing it?Maybe it's just because im at Fellowship house..or because I have tattoos..who knows..or maybe it's because I didn't clean the toilet good enough..ir I emptied the wrong trash can for him..Who knows for real..but now im a drug addict abd im going to sell this bike before i leave that parking lot and run back( 20 feet ) lol and explain to the register guy.." i loaned my bike out for some meth and the guy was supposed to be back..over 10 mins ago." Please call the police..and by the way..can i get another one untill mine is located?lolIll get to the point..youll want to sit down for this one..im for real..take a seat..yes you..sit!!! Ok i just left bike shop ( Non - Profi ) and the faulty part on the bike i worked for was a spindle that goes on the back tire..and after it was fixed..the said price of $69.95.. on a sliding scalw mind you..Yelp..im thinking just like im supposed to think? Are you out of your freaking mind?I work for a broken bike which you fix later and charge me a almost $70.00 ? Really..?Hold on ive got to sit down for that one..myself.$70.00? Wtf? So i ask register guy..hey..how much for that bike over there?Register guy says $100. As is..i say..doent it make sense..i pay for that bike and give back to you this one you just fixed?Register guy says..aNo..i dont want that bike..so pay me what you can on the part and labor.Im like..yelp you guessed it!!! Wtf? So he wouldnt budge..so i payed $5.00 on the fixed broken bike that i worjed and cleaned toilets for..a bike that even the Register guy didnt want..so thats my truth and experience from this ( Non -Proft ) Redemptive Cycles in Birmingham alabama..my advice..dont donate..dont purchase..dont say hi to the Register guy..cause he thinks your a drug addict anyways..Peace..Brian L.​

Bike cleaning and service was worst I've ever seen. Brought it to their attention and it was given…read moreonly a moment's additional attention. Handed back to me still filthy. I had no more time to waste. They just won't get my business again.

dont answer the phone. I called 4 time for a urgent thing for a event coming up and they didn't…read moreanswer

I love going into REI when I get a chance…read more Lots of interesting things to see and think about. Clearance was in the back right near the bathrooms. Loved seeing the board with other locations and adventures near there. Everyone was friendly and busy.

I want to give a huge shoutout to Emily, the store manager at REI Summit Birmingham, Alabama. While…read moreshopping for a lifejacket for my Border Collie puppy, Emily went above and beyond--again! Despite juggling a nonstop flow of customers and all the usual managerial responsibilities, she took the time to help me personally select and size the perfect Ruffwear life jacket for my pup. This isn't the first time Emily has delivered truly outstanding customer service. Her professionalism, kindness, and product knowledge continue to impress every time I visit. Her leadership at this location is obvious--everything runs smoothly, the team is helpful, and the vibe is always welcoming. Emily is a total rockstar and a tremendous asset to REI. I can't say enough good things--she's the reason I keep coming back.

I shopped for my first e-bike at Velocity bike shop. Logan was very knowledge about the different…read morebikes, he was patient and not pushy at all. Very much appreciated. I was able to test ride the bikes, the shop is in a great location for that. I came back the following day and rode 2 bikes before making my decision. They were able to do a couple adjustments to make it more comfortable for me. Overall a great shopping experience. I would highly recommend this shop.

Very friendly, helpful service. They helped me ship my son's bike back to CA for a reasonable rate…read more Also tuned up and prepped his new bike straight from the manufacturer (I didn't buy it there, but they handled receipt of it and got it ready for the school year). They are also helpful with identifying local ride routes and clubs. Our go-to shop in Tuscaloosa