Bike cleaning and service was worst I've ever seen. Brought it to their attention and it was given only a moment's additional attention. Handed back to me still filthy. I had no more time to waste. They just won't get my business again. read more

dont answer the phone. I called 4 time for a urgent thing for a event coming up and they didn't answer

I'm delayed in submitting this review, but I went to buy my son a bike for Christmas (2021) and was blown away by the service attention and knowledge of the entire staff. My son is an avid rider and I wanted to surprise him. They picked out the perfect bike and my son has not gotten off of it! Thanks Cahaba Cycles! I'll never shop any other bike store! read more

Popped in with questions about getting a new bike. The owner greeted me and was so kind, knowledgeable and had a no stress sales approach I prefer. If you ever wondered how people end up with expensive bikes rather than picking up one from Wally World it's because of the person touch of buying from this business. I'm starting a new healthy living lifestyle and buying my equipment from here is my first step! The facilities are clean, cooled, roomy and have everything one need. I'm headed back this week to test drive bikes and make my selection. read more

I'm pretty fond of cycling. I'm not so fond of some of my fellow cyclists- however. There seems to be this weird arrogance that surrounds this sport...which, very often carries over to the cycling shops at well. Not so with Cahaba cycles. They are super friendly and let you know that they appreciate you as a customer. Additionally, they stock a nice selection of apparrel, shoes, helmets, etc- along with bikes for every age- at every stage. The only reason they didn't get a full 5 stars, is that occasionally they have employees who may be enthusiastic and experienced cyclists- but maybe not so experienced with the problems/needs of the customer that doesn't share their particular form of the sport. That said- they do have a GEM of a diagnostic and skilled cyclying mechanic. He was able to discern a year long problem I've had with diffculty in "clipping out"- by looking at my shoe, and the shape of my foot. He also fixed a gear issue that nobody else had been able to- including his collegues. Ask for IAN- he'll take care of you! read more

Cahaba Cycles in Cahaba Heights did a fantastic job on my bike tuneup for my Tri bike and on super short notice. I was ready to roll for the weekend thanks to Mike! The crew at Cahaba Cycles gets it done!! read more

These guys have been great to me these past few years of using them to service my road ! They have great customer service & good products. Everything I purchased from them has been good quality, they even offer educational classes on how to change a flat on your & other ways of maintaining your big investment in a . The staff is a big help & extremely friendly & the story always has fliers for the latest cycling event or trail run! Lots of products to choose from & the staff is very competent, taught me a few new things about road biking over the last few years. Well worth it! read more

Absolute lack of customer service, only concerned about selling expensive Trek bikes. I love bike shops, but this is one I will definitely never spend any money with.. I brought my bike in for repairs and was told it needed a lot of work, which I knew and I told the service person I completely understood. He asked if I'd rather talk to a salesperson about a new bike, and I said I think I'd rather fix this bike because at the end of the day a new bike was going to be a lot more expensive. He said okay, and told me my bike should be ready to be picked up in about 8 days. I waited 2 weeks, and had not heard back so I called the store. A person in the service area answered the phone and looked up my bike's ticket. He said they were waiting on two parts, and they don't track packages they just wait until things show up. I explained I was leaving for a trip the next week and was hoping to take my bike with me he acted like he absolutely didn't care. I called back the next week to check back since he did not give me any other info, and the same guy answered the phone. I told him my name and he put me on hold, after a minute or so a woman answered the phone and asked how she could help me. I asked her about the status of my bike and she looked up the parts they were waiting on, to my surprise the parts we're backordered and would not be available for over a month. I was confused as to why no one from the company would have even called me to let me know there was a problem, the bike was supposed to be ready to be picked up already? She said, I'm in sales so I don't know, but if you want to get a new bike I can help you with that. I obviously don't want a new bike, so she told me I would have to call back and talk to the service manager Mike. I called back and spoke with Mike this morning, and he acted like they had done absolutely nothing wrong by not letting me know what was going on and made multiple excuses and ultimately blamed the customer. I literally said at the end of our conversation, "you're not even acting like you are sorry that the mistake was made" and his response was "no harm, no foul, you can come and pick up your bike" he never once apologized for the mistake and acted like he really didn't care about upsetting a customer (we're a family of 5 that all ride bikes and I will definitely not recommend any of their locations) unless you're looking for a bike shop that is rude to anyone without an expensive Trek bike, I would go ANYWHERE else or learn to work on your own bike before going to Cahaba Cycles. My hope is that someone actually reads this, so their staff can be properly trained in customer service. For people who know bikes, I ride a Santa Cruz Bronson, my kids ride WOOM bikes, and I was trying to get my Felt 7sixty worked on for my wife to start riding after having our third child. read more

1st time is a charm maybe?? I visited in June and had a great experience. I was passing through again and decided to stop in with my husband and it wasn't great. My husband wanted to test ride an Edmonda and was told we needed to be local. (I didn't want to take it home just test ride it there) Our local shop doesn't sell Trek so he wanted to compare the Edmonda to the Madone he already has. The person we were working with walked off to help someone else and never came back. We stood there ready to check out for 15+ minutes. We wanted to get a price for a Madone but since they weren't interested in helping us we couldn't. We asked for a military discount and the cashier said they gave us 15% but the price on the receipt reflected the price on the merchandise. We drove way out of our way to visit this store because I was so happy with the service last time I thought it would be a good place to compare bikes but I was embarrassed that I raved about them so much to my husband. We won't return! read more

I can't say enough about the repair group at Cahaba Cycles. They are super friendly and will do whatever they can to help you. Jonathan knows what he's talking about! read more

I got a set of race wheels from these guys and they were awesome about everything. I was racing in Madison, WI and they packaged teh wheels for me after I realized I coudn't fit them in a case I had at home. They were super friendly. I was also expecting slighly colder weather on race day and I was on the fence about buying a set of arm warmers. They gave them to me and told me to keep in my bag and if I didn't use em then they wouldn't charge me for em. I've never experienced this type of hospitality and friendliness from a bike shop. I would definately recommend them. read more

I'm currently sitting very happy in Australia, because my bike was reassembled with ease thanks to Cahaba cycles. It was 60 dollars to package it up in a bike box. My only qualm is that I was told by an employee that it would be no more than 40, but that is coming from a thrifty post-grad. Once I saw their diligence in packaging my precious road bike, 60 dollars didn't seem like much. Just a hint for those of your flying your bike somewhere, check the airline you are flying with to make sure that your dimensions are correct. American airlines had a great weight limit (70 lbs), but were stingy about the odd centimeter or two. It would blow if the brilliant packaging by cahaba had to be in vain, because of improper dimensions. Very friendly staff! Great job Cahaba! read more

I am so grateful for the wonderful customer service at Cahaba Cycles. They kindly found and rented a very nice road bike to me for a great price for a triathlon, and they went out of their way to treat me like they would like to be treated. Specifically, Sarah and Michelle did a wonderful job of helping me. Sarah worked with me from start to finish to find a bike that was suitable to my height and frame, and Sarah was incredibly understanding with me travel schedule to and from the triathlon. I highly recommend this cycle shop for any of your biking needs and I am so grateful to them for their kindness and professionalism! read more

Excellent customer service!! Walked in at 9:10 on a Monday morning with a blown tire on my double jogging stroller. They helped me get the giant stroller into the store and 10 minutes later, helped me by carrying it out to my car after it was all fixed up. Very reasonably priced as far as the repair goes and super friendly & helpful staff. We are not cyclists but I will be back to this store if I should ever need another tire replaced! read more