I brought my vehicle in to be serviced and had absolutely no problems. I called in and told them what I wanted done, we scheduled an appointment and I dropped off vehicle the night before. My vehicle was ready at the end of the day. Paid for everything and I was on my way. No problems at all. Very pleased with the service provided. read more

Whenever I purchased a Toyota I asked Joel Confer for a quote and they were never forthcoming. Thus I purchased my cars in Dubois and Altoona. Since I live in SC, I get my new cars serviced at Joel Confer (as long as the work is covered by Toyota). You walk into a cold and empty-feeling showroom with antique cars and walk to the service desk. They have been friendly. When you pick up the car you have to go to the cashier who knows nothing about cars or any details about the work performed, and if you have any specific questions, you need to stand in the service line again. Today one parts person was very helpful and the other was useless. read more

I got my BMW inspected on 11/30/20, and they told me I had break light issues when I did not have any issues before. Then I get my car back the next day and the bulb light was on my dashboard even though it was not on before I took my car in to get inspected. I immediately called them to ask about it and they sent me to voicemail. I left a voicemail and it has been 2 days and they still have not contacted me. I DO NOT RECOMMEND JOEL CONFER DEALERSIHP. They take advantage of you and try to screw you over to get more money in their pockets. Joel Confer dealership is very inhumane and pratice unethical business. read more

Avoid service department at all costs Brought my wife's car in for a scheduled Toyota Care maintenance. Picked vehicle up and within 10 minutes could tell there was an issue with the tires/alignment. Called service center back and they advised to bring it back in the morning and they would fix it. I specifically asked that they check the tire balance and alignment, they fluffed me off and said they would handle it. Wife brought her car back the next morning, service had vehicle for 5 minutes, told her that the car was "all fixed" and that she was good. Told her she didn't know what she was talking about and must have been confused. Car continued to have balance/alignment issues but they told us that it was just the tire wear and that they wouldn't be fixing it. 6 months later we had to bring the car back for the next scheduled service. Asked the service writer politely if he would have the tech check the balance/alignment since i knew for a fact it was off. Service writer attempted to speak to me as if i was a child that never drove car before and that i didn't know what i was talking about. Low and behold 2 hours later they call us back that our car is ready to be picked up. Service writer tells us over the phone that the cars alignment was off and that all 4 tires needed to be balanced, Yeah no Kidding!! Went to pick up vehicle and service writer insisted that we must have done something to the tires because their service writers would never do that. Well not only did their service writers allow it, they told my wife she was being silly and confused, and let her drive for 6 months on an unsafe car because they were too lazy/entitled to check the vehicles balance like i specifically asked. Entire desk of service writers is incompetent, unhelpful, condescending and rude. Service department is more than willing to let their customer driver an unsafe vehicle before they admit that they might perhaps have been wrong. Avoid this service department at all costs, worth the hour drive to the next Toyota dealership to not deal with these people. Also after they (finally) fixed the alignment and balance issue, they left the two tires with the most tread on them on the rears... instead of swapping them to the fronts like any decent service location would do. After quoting us for new tires they said it was unsafe to have low tread tires in the front, conveniently left out the fact that they're the ones that put them there! read more

Excellent experience with recent lease of a Toyota Sienna. Michael was an excellent salesman. Friendly, no pressure, helpful, and efficient. We test drove a brand new Sienna with only 1 mile on the odometer on Friday and brought it home Monday. Financing was easy and everyone was very helpful. We are incredibly happy with our experience read more

We tried very hard to give them over $40,000 for a car that we were interested in buying. I couldn't beg, borrow, or steal to get someone to call me back about it. After waiting for a phone call for over 2 weeks, I went to the website. I submitted a form to get more information about the car that I was interested in purchasing. More than a week after submitting my request, I got a call. The salesperson explained to me that they didn't have the model I was looking to buy on the lot but that he was going to locate it and call me back. I never heard back from him. I have since bought the new car that I was trying to buy from Confer from a neighboring Toyota dealership. We also have a Toyota that is a lease that we take to Confer for service. The gentlemen who greet you are very nice but the process leading up to the appointment is grueling. I have to call at least 2-3x to make the appointment every time. I regularly have to leave a message but don't get a call back and have to call them back. Its 2018, why can't I make a service appointment online? read more

BEWARE Horrible service department, bad attitude, they just don't seem to care if they get to your vehicle or not If and when they do and misdiagnose a problem they charge you and tell you you need other work. Stay away, this is probably the worse Toyota experience we had traveling through the country. read more

Couldn't even get a appointment there. I was trying to call to make a appointment, put me on hold three times, each one for 10 mins. They kept asking me what I was saying because they weren't even listening to the phone, I repeated a same sentence three times. Horrible costumer service, not polite at all, treated me like shit. They made me really mad. read more

Service and detailing are always friendly and professional! Today, when I asked the Cashier for clarification on my bill, she was outright rude. Maybe I didn't phrase my questioning the right way... She sighed, picked up the phone, slammed it down, walked over to service, all seemingly pissed off. Service came over and went over it with me. I thanked him and said everything looks fine. The cashier kind of said something general but no apology for making me feel like crap for asking about my $700 bill. read more

I'm no stranger to Toyotas and it was time for a new one. Confer is right around the corner and since these days, you marry the dealer when you buy the car, I figured it was good to live close. My sales associate, Mr. King was easy to deal with. He knew the cars, knew the features and made the transaction as painless one can given the size of the investment. There was no pressure. I'm pleased with the car, pleased with the way my wife and I were treated and wouldn't hesitate to recommend the place should someone ask me. I wish the service dept. would open on Saturdays. read more

To go from "Good to Great" the author Jim Collins makes the point that it takes having the right person in the right place at the the right time. In shopping for a new truck, that is exactly what Corey Confer and sales representative, Joseph Fletemake enabled, making my purchase of my new Tacoma a great experience instead of just a good visit to the showplace. The vehicle I "wanted" wasn't on the lot, & I was walking out the dealership when Joseph said the dealership could search for my preference. Corey asked if he could have an opportunity to find it in the Toyota dealership network. He found the model, the color, BUT I wanted an option that wasn't on it. Corey went the extra distance to get the option added in after-market so ALL of my vehicle "requirements" would be satisfied! When my incredible new Tacoma arrived, Joseph patiently explained in detail (& repeatedly to ensure I understood) all the options and capability of the vehicle. So my experience in vehicle purchasing went from Good to Great, because the Right people, were in the Right place, at the Right time! Teko Palchak read more

I recently purchased a used minivan from these guys after shopping intensely at all the dealerships for quite some time. Based on my experience with the various dealerships, the Joel Confer Toyota is a great place to buy a car in State College. Of course, much of that impression is based on the one or two people one meets at each place. The person I worked with at Joel Confer is named Devlon and he might be the best salesperson I have ever met anywhere. I think he's like head of sales or something. Anyway if he's the one who shows you around you will be happy whether you end up buying a car from him or not. I may have come at a good time or something but this place is all about service and making you happy with your purchase and experience. They were super professional and treated me like a king. No waiting, no pressure, they always knew the answer to every question I could have. Because I wasn't looking for a new car and in fact I was looking for as cheap a minivan as I could get (those things are expensive!) a lot of dealerships made me feel a little bad. I guess they were trying to upsell me or something. Not so here. When he found out I had kids and was having problems getting down there, he drove the car I was interested in to my house. Yes, you read that right. I was able to check it out in my own driveway and he took all the time I wanted to show me the ins and outs. He had the detailed carfax report on it and on some other cars I had been interested in with him and went through all the details with us. He was nice to my wife. It was just a good experience overall. When it came down to negotiating a price he was super nice about it...all business. Didn't try to make me feel bad about my lowball offer or anything. I hate it when negotiating a price becomes a battle of wills where both people come out feeling bad about it...that actually happened at a different place in town. Anyway, I was feeling very poor and he worked the price down very significantly for me. A couple of times. Based on their asking price I thought I wasn't going to end up with the car I did even after all the negotiations but he eventually came back with a price that's very good compared to blue book. It wasn't the kind of price I would have gotten if I were his brother or something, but it was a good price. So I took it. And I've been happy I did ever since. Buying the car at this place was painless. He had it waiting out front. I signed a few papers, they gave me my new registration, and I was good to go. But wait, there were a bunch of features he might not have showed me how to use (how to install carseats, etc). This is all after the sale, mind you. Since it was getting late he suggested I come back in a few days at my convenience and he would show me some other features of the car. Super interested in us having a good experience. The Toyota dealership overall is kind of upscale feeling (all dealerships try to cultivate that feeling, but this one a little more so). Large, brightly lit, etc. It feels like they have higher-end, more expensive cars. If I had the money I'd buy new cars there and have them do all my service as well. For reference, a couple of other places in town of note: * The Mazda place. This was my other favorite place in town. They were super nice and helpful without being pushy. Seemed to have access to a lot of cars and were happy to bring cars from out of town. Reasonable prices. * The Honda Place. These guys had a very nice place, like the Toyota place. What they didn't do was make me feel like I was rich enough to be there. They acted like they never get cars as cheap and crappy as I was looking for so I should look to spend thousands and thousands more. Kind of made me feel like I was out of place. They weren't very busy but somehow they didn't have the time for me. If you have a lot of money and are going for a new car, this might be a good option. Overall I wasn't that happy after visiting there. * Sutliff Buick. This place was pretty friendly and had a car I was interested in. I didn't feel like they had the kind of competence as the Toyota place, though. They didn't know what was in their inventory at first, then they didn't know much about the car. They had a nice place for my kids to play in, though. Prices seemed pretty reasonable. I found a car I kind of liked and actually started negotiating for it. Let's just say I didn't like the negotiations. * The stuff down on West College and Whitehall. They all seem to be owned by the same company so in used cars they are all the same--you can buy the same car from any building you want. They didn't have much I was interested in and their prices seemed very high for the cars they had. Nice people, but in my experience there are better places to shop. read more

Excellent BMW sales staff. One of the best car dealerships. Mark Noel is a gentleman. Ron, Earl, Dan and Steve complete this awesome team. They all set the bar very high. I wish then all the best. Greetings from the 1st X6 2015 acquirer of Central PA. Salute to the Boalsburg Military Museum. read more

I bought an SUV from Confer Toyota in State College, over two years ago, and I can still feel the bitter aftertaste in my mouth. The car salesmen are a bunch of white, middle-aged frat boys (all of them were men when we were there). I never felt treated with so much disrespect in my entire life. There I was, a university professor who was buying a $40,000 vehicle and paying in cash, and, still, I caught these immature men making distasteful comments behind my back, because I was born outside this country. Was my accent so funny? Was my ethnicity so contemptible for them? In 25 years in the US, this is the first time I caught people, adult men, laughing and joking behind my back because of my ethnicity. I would really never go back there. The salesmen who work at this Confer Toyota are absolutely appalling, beyond the pale. read more

There isn't any service after the sale here. Bought a used certified Toyota from them and had made two appointments for service. Told them I would pick the car up after I was done with work. So I get done with work and go to pick up my car after being at work for 9 hours and they told me that they haven't had the chance to even look at the car. My car was in the same parking spot for 9 hours at their dealership even though they told me that they would have the car serviced before I was done with work. Then they had the nerve to ask if I wanted to reschedule. Of course I said no, after being burned by them twice who could blame me. Ended up taking the car to another Toyota dealership. read more

I was at my cabin near State College, and because there are no close BMW dealers near me, I wanted to test drive. I have purchased an Infiniti that was hours from my house so don't care about the distance. We first stopped and test drove a Mercedes on Rt. 26 and the salesman and dealership could not have been nicer. We test drove the GLA (which will prob be my next car) and while I was not buying some E-class that was $95,000 they were more than happy to let me sit in and show chat with me about it. Knowing I was just dream shopping. Even talked to me about the $600,000 (yes that is correct) Mclaren car that was there. When we went to test drive the BMW X1 and wanted to look at the BMW i3 electric just out of curiosity, There was one busy younger guy there who was about to deliver a car. He asked nicely if I could come back in an hour and half. I did, At which point the owner asked me some questions, and seemed busy. So after 15 mins (still never saw inside a car.) He put me with a salesman. I was put in a grueling interview process about what (this will be my interpretation of what I was hearing) made me think I had an interest in BMW's. And why would I be interested in such vastly diff cars like the X1 and i3. The condescension in the air could be cut with a knife. 10 mins or so into the interrogation I was asked what I currently drive. I said I drive a 2014 ATS 2.0 turbo AWD at which point I was asked what that was, he had no concept of the car. I explained it was a Cadillac. About another 10 to 15 mins in he wanted to walk outside and look at my car. 5 mins later I decided to just leave and he was on his phone. I made a polite reason why we were leaving, cause I wanted to go off the chain. He explained that he was on the phone trying to find out where a used X1 was that he was trying to find for me to test drive. I suppose I was not giving the air of someone who should test drive his new cars. Even though the X1 cost less than my current car. But by the way, who cares if I drove in in a one year old Caddy or a 7 year old Ford. Had I not been window shopping and actually ready that day to buy a car, I'd have walked before dealing with them. Had I not liked the Mercedes so much, and still really wanted or want the BMW. I'll be driving toward Annapolis MD which is about the same distance from my house as State College to purchase my BMW. On my way out of town I stopped just to look at the sticker price of a Audi SUV and did not even want to test drive that day, and the sales women came out I explained did not want to bother her, I was just peeking, and she could not have been nicer and asked me if not today, she hopes I stop back soon to test drive. I buy a new car about every 2 years and I am all over the map. From a WRX pocket rocket to a Honda Pilot SUV. Ugh. It was a very bad experience. read more

Worst dealership experience I've ever had. They made it very clear that they didn't have time for someone looking at a used $30k BMW. If you are looking at spending $70k on a new one then maybe they have a different attitude. Amazingly rude. read more

I've dealt with other BMW dealers in the past but after my terrific experience with Joel Confer's professional staff, I'm sticking with this agency. From start to finish, they kept me informed of the progress of my car making its way from South Africa to State College. I love my new 335xi. Thanks to all of you for a fine experience! read more