Okay, Steve is a very nice man who puts one at ease right away. He talks gently about one's machine as if it were one's child (which is almost spot on!). My old machine needed help in so many areas, and I didn't have a clue why the thread was popping all over the place on one side of the sewing while on the other side it was so very tight! I had known Steve from our acquaintance at the Weavers Guild of Minnesota, and heard of his sewing machine repair talents. So I made an appointment and went to his wonderful studio, and he discussed my machine, with most of his wonderful knowledge going right over my head, not because he was talking above me, but because I knew so little about sewing machines and sewing in general. He was able to reach me on my level though, and he had me leave my machine for a few days while he looked it over and did what he could. My mother's machine now runs like a top! Silent, smooth, and responsive! The sewing that it does is balanced and even, without pulling or pumping out bobbin thread like it was shooting up fireworks on the fourth of July! Just like everyone is saying, it sews better than my big computerized sewing machine! I tell you, get a vintage sewing machine from a garage sale and bring it to Steve! You won't be sorry . . . unless you buy a totally unrepairable machine. You might be disappointed then. But not by Steve. He will be honest and let you know what, why, and how! You will be disappointed that you decided on the cheapest sewing machine at the garage sale! Love you Steve! Time for a ROAD TRIP!! read more