I am probably the most die-hard Bobbi Brown user in the world. From moisturizer to eye liner to powder and lip gloss, I use it almost exclusively. And I love it! So, Bobbi gets 5 B-utiful stars for product. Always.
But, when I stopped to purchase some brush cleaner last weekend at this particular counter, I was seriously disappointed in the customer service. There were probably three or four Bobbi representatives there in the store, but they weren't all 'working' or 'visible', it seemed.
Two of them were helping customers when I arrived, so I looked at the products for a minute or two to give them some space to see that I was ready to be helped or at least acknowledged. That didn't happen. They didn't look at me and say "just a moment", and they didn't call another rep over for help. They just kept doing their thang.
So, after a few more minutes, when I was just about to walk away, one of them finally grunted at me that something would happen eventually... and then she helped a customer who had arrived AFTER me. I walked away and wandered a bit before sneaking back over to find two additional reps standing behind a wall - totally goofing off! These were forty something or older women, totally ignoring a line of customers. On a Saturday!?!
My behavior sounds a little passive aggressive, I understand, but I don't enjoy begging for customer service, and I don't enjoy sales people with attitudes. Unfortunately, that's what I found here at Macy's last weekend.
I've never had worse service at a BB counter, usually the reps are OVERLY friendly, so I hope this was a fluke. :( read more