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Boba Shack

3.4 (8 reviews)
Closed • 6:00 pm - 9:00 PM

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Juice 'n Java - Menu October 2023

Juice 'n Java

(52 reviews)

$$

I tried their fresh juice. I picked my ingredients, carrot, apple, ginger and lemon. It was…read moredelicious!!!

discriminating environment at the Provo location 2 days ago . What should have been a simple…read morecoffee run before I headed to the 4th district court for business this visit to Juice 'n Java turned into a scene of verbal assault and physical intimidation. It began with the older female barista who rang me up. She was incredibly rude, cocky, dismissive, and had an "attitude" toward every word I said. When they realized they were out of whipped cream for my decaf latte (decaff which I need for a heart condition), she and the staff laughed sarcastically. When I asked for other options, she snapped that they "wouldn't give things for free," which I never asked for. After they mentioned that water wasn't free to go and asked that I pay $1 for a water I insisted I would like the water to stay well they didn't like that I wanted to sit down and drink my coffee, also that water almost never came til mins before I had to go , I had to ask three times before a bald older grouchy looking man named Christopher slammed the cup on the counter, the lady who took the order never got the water and so when I reminded them that I had waited forever for the water he went shouting that he was "too busy with the drive thru and that I had to wait ." The situation turned dangerous after I used the restroom which I had to ask for a code to enter and he shouted the numbers at me like I was a lil Toddler learning numbers . I overheard Christopher calling me a "bitch." When I was entering the restroom. As I came out I tried to ask the female barista for the owner's name to report the name Calling and attitude , she ignored me twice. Christopher then abandoned the drive-thru, holding a mop, and began screaming at me. Shouting, "Yes, I said you are a bitch because you are a bitch, coming here giving us attitude about whipp cream treating us like crap !" He proceeded to: * Physically intimidate me by lunging toward me and repeatedly slamming the mop against the floor as he mopped . * Use xenophobic slurs, called me a bitch at least 10 times, mocking my accent and screaming that he didn't know "what hole I came from" but that I "needed to go back to it." Both of these employees Threaten me by shouting for me to "get the eff out" and claiming they would call the police for trespassing because I dared to ask for the owner's name and because they didn't like that I was not taking their attitude or prejudice against me. Just so you know Mr nit so kind Chris working at the coffee shop. I own 2 business and I am a citizen raised in Utah since 1998 and came here legally! You making assumptions about what hole I came from is pretty low and ignorant . The drive-thru was left unattended while he screamed at me. Multiple customers were so horrified some were confused some walked out. In fact, a couple followed me to my car to make sure I was okay and suggested I file formal charges. Christopher has apparently managed this shop for 8 years, yet he lacks basic anger management and human decency. If you are a person with an accent or a customer or professional who expects basic respect, stay away. This staff is a massive liability to the brand. They need to leave customer service to people who actually want to work who has the energy and the passion for customers and who want to represent a brand not some hippie who doesn't care to trash the brand and drive revenue to the floor . Check their google reviews and you will see how much they disrespect customers. They think because their friends have posted some fake reviews that those reviews can distract from the other reviews where customers or victims or as they call us " trolls" have posted the truth. I don't care how much people thinks that senior barista Chris and senior lady barista think they are a badass. For all I know they both act as if they hate their job wearing that bitterness in their faces. It is clear that that are butthurt that there aren't as many customers "wonder why" but also butthurt that they probably don't get many tips. Please go get a real Job leave this to the youthful happy hipsters. I know several baristas that have worked here at both locations in the past and many have left this job unhappy. Owners wake up before you guys have to close your doors maybe start finding that guy and that lady a replacement before you are left with just Chris family and friends as customers. We are in a economy where we can't risk losing customers. Chris won't pay your bills when you have to shut down that place or better yet he won't be able to afford or help you guys pay a lawsuit if you keep allowing him to not control his anger and entitlement in this building. Good luck. I give it a couple of years before this building goes out of business.

Boba Shack - foodtrucks - Updated May 2026

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