I had an excellent experience with Darlene Gray and the manager Drew Megna. Being my first time purchasing a car, Darlene was patient with me and answered all my questions, including ones she couldn't answer on the spot. She was very thorough with explaining the car's capabilities and what the warranty covers and doesn't cover. I almost didn't go because they are all the way in Calabasas as I'm closer to downtown. Very happy I went! read more

Let's put it this way: Have you ever walked into a car dealership with a type of car and number in your mind, then walked out a couple hours later with a better car for a lower price? Yeah, it had never happened to me either until I got my new Mini Cooper at Bob Smith last weekend. I'm not sure if I just came in on a day when they were feeling generous or if they really will do this for anyone who wants a car that they don't happen to have in stock, but I was very impressed. Equally impressive is the friendly service from George, our rep, Ryan, the manager, and Richard, the finance guy. They all seem really knowledgeable and comfortable... no sweaty, sleazy salesmen here. The showroom is gorgeous and they do all they can to make you feel at home, from the latte machine to the donuts in the waiting room. A heads up that when I came in on a Saturday morning, it was pretty busy and we did have to wait a bit for other customers to go through the process, but the staff did everything they could to speed it all along. Maybe call ahead to see when a slower time would be, or just be prepared to take a big chunk out of your day to go car shopping... after all, it's a big decision and you might value the extra time to inspect all of the different options anyway! read more

Bob Smith MINI - Waiting area - Car Dealers Near Me - Calabasas, California

If ever your thinking of leasing a mini here and returning it at the end of the lease. DONT BELIEVE IT WHEN THEY TELL YOU THE DROP OFF FEE IS $350.00!!!!!!!!!!! They will take a ruler to your car and tack on hundreds of dollars over a scratch in the plastic. Also, I went way under mileage and was charged 100s of dollars for excessively worn tires. Which they were in PERFECT condition!!!!!!! Also be mindful if you lose the back piece in your trunk that will cost you hundreds too!!!! Oh yeah! The plastic cheap grill in front ... I had one small crack on one row of the grill which cost me hundreds... All in all I'm head under water with a bill in the THOUSANDS!!!!!! GOOD LUCK TO ANYONE WHO LEASES FROM HERE. P.S. THEY WILL OBVIOUSLY KISS YOUR ASS IF YOU ARE LEASING OR PURCHASING. read more

Bob Smith MINI - Car Dealers Near Me - Calabasas, California

Thank you to Chris Conway and the team at Bob Smith Mini for the exceptional service I received while leasing my Countryman! Chris answered all my questions, listened attentively to what I wanted, and made it such a positive experience all around. No matter how much time I spent there, I never felt pressured to lease the car and Chris was completely transparent with how all the different options would affect my payment. I love my new Countryman and receive compliments on it all the time. I won't hesitate to refer everyone I know to Chris and his team! read more

Bob Smith MINI - Car Dealers Near Me - Calabasas, California

Great people there, we're Canadians working in the USA and getting a lease was always a bit tricky, but they really helped us work out our lease with no hassle! Everyone was professional and personal at the same time and it was a nice environment to get your new car at! read more

Bob Smith MINI - Car Dealers Near Me - Calabasas, California

Do NOT buy a car from this dealer. They are the worst. The service is unsafe and they lie. We dropped off our MINI and they told use everything was fine. We later found out they just didn't want to do the repair and sent us home in a dangerous vehicle with tires that were about to explode! Then we showed up and the service wasn't there on time. They refused to give us our free loaner and said they would drive us to the rental car in a couple hours. Worst customer service anywhere. Cars or anything else. UPDATE: We took our Mini to Mini of Valencia. They were the BEST. Do make the extra drive and buy from Valencia. read more

I took my car to Bob Smith and I was very impressed. I took my car in for a simple oil change and it turned out that my car had multiple issues that needed serious attention or they could have caused my motor to break. The belts were all dried up, my bushings were old, my timing belt was dried up. Matthew took great care of the car and made sure I was able to get a rental for the time being. Also Patrick the tech was really amazing he sent me a video explaining and showing exactly where each issue was and telling me what he recommends should be changed and what was still in good condition. Both Matthew and Patrick helped me out and made sure I was in good hands. I was very amazed of how quickly they had my car back to me and of how clean the job was. I will always be bringing my car back to Bob Smith and visiting Matthew if I have any issues read more

There is the running joke about women and auto repair dealers. Sad to say it is sometimes true. My wife went in with her Mini Cooper S, which is under warranty and was told she needed $600.00 worth of non warranty service ASAP. $300 of that was for an alignment and adding nitro to the never flat tires. This would run less than $120 at any "reputable" dealership or tire repair shop. The other $300 was for a fuel induction service which the dealer stated was needed. This was all done without even turning the engine on, much less driving it. Perhaps an alignment was needed. The tires did not show any uneven wear. But to charge more than double is excessive. Then there is the issue of the induction service. This is almost completely unnecessary and certainly not needed on an almost new, low milage vehicle driven under normal conditions. Will I have our car serviced again at Bob Smith? I really don't know. It is convenient as it is the closet dealer. Will I trust a single word that comes out of a service advisors mouth? Not even if my life depended on it. Disgusting rip off artists in my book. Kevin Barker read more

I actually bought my used 2011 Mini Cooper S from a different dealership on 3/19, but wanted to have it checked out to make sure everything was in good condition. So I called Bob Smith Mini to schedule a service appointment. They said they would go over everything to make sure it was in tip top shape. In the days between the first initial call to make an appointment, and going in to the dealership for actual service, I had a very difficult time getting a hold of anyone again. I had more questions but unfortunately I kept getting their answering machine. At this point, I was starting to really miss Valencia Acura because of their great service. However, come Saturday morning at 11 AM, we met Christina at the service counter. She was willing to listen to all my concerns and even took my handwritten list to make sure they checked everything. I was waiting for her to start getting irritated with me... But she never did! She went over what I had left on my warranties, and even had the service department check things that weren't on my list. We got a call at around 1:30 and said our car would be done at about 3. When we went to pick it up, Christina went over everything they did. Went over my warranties AGAIN, and even wrote it down for me, and told me to call her if I had any other questions. With that, I just want to say thank you to Christina for the great customer service. Sidenote: I LOVE my Mini Cooper S! It's a change from driving an RDX, but you can't really compare the two since they are such different cars. I did love my Acura, however, it's definitely not as fun to drive as my Mini. GO MINI GO! read more

This review is for Josh Gates in the service department only. A review long overdue. Josh has always been extremely helpful throughout every service appointment with Bob Smith Mini of Calabasas. I came in today with a nail in my front tire. Earlier in the day I was advised one tire would cost $300. This was a stiff price to pay considering my lease is up in the next two months. I asked Josh if there was anything he could do. He researched other tire options and found a tire for $125. He also did a quick walk through and determined my front right tire would qualify for a fee of $150 once the car was returned and advised he could get me a new tire for $125, saving me $25. He took my car in for Maintenence as well ahead of time so I would not need to come to the dealership next month and also came through on a rental car with Enterprise despite my last minute tow in situation. Thanks for providing me with such great service for the past three years. Those awards are well worth it! read more

Bob Smith MINI - Make your next service appointment with Josh Gates. He is knowledgeable, honest, and caring! - Car Dealers Near Me - Calabasas, California

Best experience with JC. I knew exactly what Mini I wanted to lease but had a hard time tracking it down due to the color and price range. I had shopped and contacted about 5 different mini dealers up and down the coast looking for what I wanted, but didn't receive the service I got at Bob's. I showed up at the dealership after they had already closed (by 45 minutes BTW) and JC took my inquiry without hesitation. Within 15 minutes, he had found my car (on a boat from UK), redirected its destination (it was headed to another dealership in Arizona) and confirmed it's arrival in 10 days. Extremely happy with the services and no bullshit attitude. Thank you!! read more

Bob Smith MINI - Car Dealers Near Me - Calabasas, California

(Removed previous review) Big upgrade Thanks Chris and Kristina I Literally contacted Mini dealers through the US and the Only one available was at Bob Smith Mini in Calabasas. I worked quickly with Mini General Sales Manager Chris, and staff, on line and came in during a Long lunch and purchased my new 2022 Mini 2 door SE. (before anyone could get it!). I also live 2 hours away. Due to pandemic add on parts stocking issues, we all had to work hard to have a successful end delivery with the help of Christina and the Service Dept. Kirsta in Finance was great! Thanks Drew for the drink tumbler. Jacob was courteous, professional and very helpful. Important Communication with Chris during a very challenging and timely purchase made the relationship with Chris and the Bob Smith team a success. read more

Seamless transaction, I highly recommend this team of sales. Also very helpful in giving you options.

Mmkay... So I hate the process of buying/leasing cars... I think it is one of the most stressful things one can do with their time and I really really hate it. That being said, I leased a 2015 Mini Cooper S here yesterday from Garrett. Garrett is a funny, charming guy who tends to stay away from the slimy car salesman routine. I will say, he put me through the paces when I was trying to work out the exact dollars and cents but that's his job. He did it well and I still feel like I walked out with a good deal for my car. Also, I was trying my hardest to get myself a good deal and I think I did a pretty good job not showing that my blood pressure was through the roof until after we'd finalized the deal. (I really really hate negotiating and haggling. Gives me hives.) Anyway, I drove out of the lot super happy with the deal and I love my new car. Find Garrett and use him as your salesman. Out of all the car salesmen I've dealt with in my life, there are very few I would go back to to get a car. I would definitely use him again in the future... Haven't dealt with service on the car yet but I'll update when it comes to that. I am one happy Mini driver! read more

Bob Smith MINI - Hello gorgeous!! My 2015 Cooper S. - Car Dealers Near Me - Calabasas, California

After a terrible experience with the dealer I purchased my Pre certified Mini I brought the car to Bob Smith for review . Matthew Bull solved the issue . He coordinated and communicated with my private mechanic. He was extremely courteous and very competent . Thanks again for all your assistance ! read more

I had my oil change, the service advisor is very nice. BUT I was warned before that this place will try to sell me everything and that I HAVE 29293 things wrong with my car. Which is true. After I checked in, she straight up told me 3-4 things that needs to be replaced. Then they wants to charge me 500+ to change my LIGHTS!!! Then around 4 pm she called saying I need this and that changed again. I totally felt ROBBED. Plus there was a coupon they posted for oil change ON THEIR WEBSITE. When I mentioned it to her she said that's already a discounted rate! WOW, why would you post a coupon on your website and not be able to use it!!! SORRY, this place has awesome advisors, but I CALL them SALES PERSON!!!!! seriously, when I went to the Valencia location, I never felt robbed but they actually gave me other options if it seemed pricey. But sadly they close down. read more

Joining other #miniacs It truly is a lifestyle and passion Once I drove the #f56s in 2017. It was over. The handling was so They said you'll want a JCW and they weren't wrong. 2 yrs after getting my Cooper S i came back for the KNIGHTS Edition JCW. I wanna thank Darren & everyone at @bobsmithmini @mini @miniusa 2 in the family next up the 2020 JCW GP!!!!! read more

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I have searched, I came and become a customer. Thanks Matt Bull for your great customer service. My usual go to, Mini of Valencia, closed recently. I have searched long and hard for a dependable replacement garage, good facility, better pricing, quality service and well connected customer service. Matt Bull, my service advisor, showed me and has delivered well. Been there twice to service my Mini already. Not from pressures from service advisors you get from the other dealership not too far away, but from the quality of service you get from Bob Smith. Always check out for the corporate Mini USA value service discount. Bob Smith participates well with great discount. Although, you need to be proactive, as these valued service discount can easily be missed by the Service Advisors when you come for the service and you may end up paying more. Overall, Bob Smith Mini delivers a job well done. read more

I want to thank Taylor Hunter, Julia Moffa, and Karen Thompson, for being so helpful throughout the process of purchasing a new Mini Cooper for my friend Nicole Jennings on the last day of 2017. She is very happy with her new car. Your team showed outstanding customer service. BTW...We enjoyed the Lucille's Smokehouse Bar-B-Que. I wish your team an amazing 2018. read more

I have been a fan of Mini Coopers since i was a young boy, having watched numerous racing events , especially the 1965 66 Monte Carlo rally events, and how Paddy Hopkirk won 2 or 3 years in a row in a duel gas tanked cooper s ...defeating all other major European manufacturers,in a little box. Fast forward...i found myself years later at Bob Smith Mini , and was amazed at the selection available to me ...without missing a beat, Justin helped me get into a magnificent cooper s in the color that i was looking for, gray on black, with a gazillion extras that i will perhaps never use. i highly recommend this dealership for their ease of access and customer relations, and kudos to Justin ...He was very pleasant to do business with. i cant wait to see whats next...maybe a john cooper works ..in the Horizon . read more

Bob Smith MINI - Car Dealers Near Me - Calabasas, California

My husband just bought his 3rd Mini Cooper. The sales staff was great. He got a very fair deal. He bought a Certified Previously Owned Mini Cooper and it's awesome! Thanks to Darrin, Miklos, Scott, and the sales staff. He is very is very happy. Will definitely go back to Bob Smith. Everything went quick and smooth and they gave lots of attention to detail. read more

Bob Smith MINI - Car Dealers Near Me - Calabasas, California

I have had two great service experiences at Bob Smith's Mini Cooper in Calabasas thanks to my service technician, Matthew Bull. The first was a tire that went flat during a holiday weekend. I had some trouble getting through all the phone prompts, but once I got a hold of Matthew, it was a breeze. My car was ready in just a few hours and sparkling clean to boot! Yesterday, I took my car in for a regular service, while they were making the repair, Matthew sent me a video, and I noticed my rims were very scratched. At first, he told me it might take a few days to repair, but then Matthew was able to push it through to pick up the next day even though it was his day off. Exceptional service! read more

Just want to share some good news about bob Smith Mini. We stepped into the showroom yesterday, without an appointment and we were immediately taken care of by "Chris Conway". First of all, we did not expect to walk away with a sale, but the care and the customer service really changed our minds. Chris is competent and he got us a very reasonable deal and he provided great insight into the auto market post COVID. Additionally, Robert Justis was of great assistance, he went the extra mile with vehicle programming and the technical components. Our time with Bob Smith Mini turned out surprisingly enjoyable. Please extend our gratitude to both Chris and Robert. We are happy with our new MINI Clubman. read more

The best service department . Having Josh Gates as a service advisor is a great asset to mini ! extremely happy w service and advisor! read more

When I walked into the dealership for the very first time, I felt like I rode on a magic carpet leading me to a beautiful "Jasmine" looking sales lady (named Alexis Mata) !!! She was so kind, gentle, patient and definitely not pushy. She was so accommodating in having me test drive the car on the freeway which most salespeople would not even allow. The fact that she owns and drives two minis made her recommendation trustworthy. Despite the fact that I didn't purchase the car that day, she wasn't overbearing with me and trying to persuade me as most sales people would do. She knew exactly when I was planning to buy a car and she was so patient to wait for that right moment. Because of these special qualities she possesses, I couldn't stop thinking about her and the Mini while I was away on my three week vacation in Asia! As soon as I returned back to Los Angeles, my first caller the following day was from beautiful "Jasmine"!!! At that moment I knew that it is my DESTINY to make this dream come true! It's been almost a month now since I purchased my new car at the Bob Smith's Mini Cooper dealership in Calabasas. So far I have been feeling so "heavenly" every time I drive this cute Mini car. It's so amazing how the Mini runs so smoothly on the freeway like I'm floating and handles very well especially thru the canyon roads. It feels totally solid and I feel very safe inside it. Plus the best thing that I ever gained from this purchase is that I look even younger, hotter and sexier driving in it that I'm getting a lot of young guys checking me out I have driven it around the city and to Malibu and as far as Rialto and now planning to drive it to Huntington Beach this Labor Day weekend. I just really love this car so much!!! So for those who are very determined and enthusiastic in owning a Mini car, I highly recommend to drop by the Bob Smith Mini dealership in Calabasas and look for "Jasmine" (Alexis Mata) who had given me first class treatment and service from start to finish. I can assure you that you'll drive out not only totally contented dealing with "Jasmine" (Alexis Mata) but also always feeling so "heavenly joyful" !!!! read more

Bob Smith MINI - This is my new good luck charm !!! - Car Dealers Near Me - Calabasas, California

I actually feel terrible leaving this review because I have been in love with MINI for so long! But today was just not acceptable, so here it is. :-( I LOOOVE my MINI. I EVEN love the salespeople of MINI. And I even used to love having MINI serviced! Unfortunately, now that the MINI dealership is lumped in with the BMW dealership, I get the pleasure of BEING TREATED LIKE A SECOND-CLASS CITIZEN when I walk in the door. I've been here 2 days in a row to get service for MINI. For my first appointment, I chose to leave without servicing the car because they wanted $900 for basic maintenance. Apparently my warranty expired 2 months ago... It would have been nice if they notified me so I could bring the car in one last time under warranty, but NOPE. And this isn't the service department's fault, I know this. (This is gap in customer communication - one that I am hoping isn't intentional just to make a buck, but I'll leave that decision up to you). Regardless, the service I received this day from Kennedy was great. She was very kind and very patient and I greatly appreciate her taking the time to answer all my questions. Unfortunately, the lady getting service next to me wasn't so lucky. Whoever the girl who works next to Kennedy could use some coaching on how to speak with a customer. I felt so bad for the girl she was 'helping'. Moving on... The next day I came in and arrived 20 minutes before my appointment. Now, I recognize that I was early and the world does not run on my time, but I was hopeful when I was walking up and noticed so many associates standing around seemingly available. OH MAN, WAS I WRONG! I walked in and was greeted by no one. I didn't realize that the time, but I guess none of the people standing around chatting could bother with someone who drove up in a MINI... so I approached an associate named Brittney, who I very rudely informed me that no one around could help me because I was early and I don't drive a BMW. She informed the ONE associate working that could help with a MINI that I was there and told me to wait in the lounge before going back to chatting session with 3 OTHER PEOPLE! I sat in the lounge and waited... counting the number of people DOING NOTHING WHO WOULD NOT HELP ME... 4 at the front, including Ms. Brittney.. 4.. 5.. 6.. 7.. 8.. 9.. 10.. TEN ASSOCIATES SITTING AROUND JUST SHOOTING THE SHIT! But NONE OF THEM WILLING TO HELP ME because I don't drive a BMW. I guess I now understand why the BMWs are so expensive. You have to pay the salaries of 10 people to sit around and do nothing - how unfortunate. Now here's the thing. I'm sure it's about systems or training and not that no one WANTED to help me. But let's train them to service both! Let's give these folks something to do while we pay them (Yes, we... the $950 in maintenance goes towards someone's salary at some point or another, I'm sure!).... Or let's at least work on Britney's attitude. Regardless, I DID NOT APPRECIATE the way Britney spoke to me, the attitude and lack of customer service she provided, or sitting for 10 minutes and watching 10 people do nothing. Moving forward, I will be taking my MINI elsewhere and I will not be bringing any more business to Bob Smith MINI. There is a dealership in Studio City as well as a dealership in Camarillo - I RECOMMEND YOU GO THERE INSTEAD! I will be. It's rather unfortunate and it makes me a little sad to see this service department be so unwelcoming and uncaring... I've been a loyal MINI customer for 4+ years - telling all my friends to go buy or lease a MINI. Telling them to go to Bob Smith because the people are amazing and the service is impeccable. I actually had a wonderful conversation with a member of the sales team yesterday about trading in my MINI and leasing a new one in the next few months. But, again, I will not be bringing my business back to Bob Smith MINI, not to service or sales. The MINIs are not inexpensive and the maintenance/service is VERY expensive - all of which is not a concern when the customer service is excellent. But.. it's not anymore.. and YOU'VE LOST A CUSTOMER. Ask Britney if she cares... I bet I know the answer. :-( read more

They don't like breaking-up. Getting into my lease was easy. I told them the monthly price I could afford and they showed my a beautiful car that would fit my budget. Only then did they point out that I REALLY did need end of lease insurance and other premium services, thus jacking up the price another $100 a month. I am not a strong negotiator, and it is my fault for getting cornered like that; but, I'd like to think a company more committed to providing a quality customer experience would not have put me in this particular corner. After my three year lease was over, however, all the smiles went away. Everything became my responsibility. I even had to provide them with copies of my original contract/lease and other communications with them because they couldn't find evidence for the end of lease insurance I had purchased. There were quite a few snags we hit as well because this dealership went through frequent employee turn-overs (not the pastry) during the three year period I had the lease. I was assigned to three additional salespersons after the original because each had departed after only a brief stay. As a consequence of these turn-overs, they appear to have mislaid quite a lot of documentation. This is why it was necessary for me to provide them with the documentation they should have had. In the end, applying that end-of-lease insurance was a hassle that was not worth the cost. First, as I mentioned, they had to verify that I had it. Then, after they assessed $1400 worth of wear and tear, I had to wait for BMW Financial to send me the adjusted amount after the insurance was applied. But instead I just got a bill for $1300 (i.e. Insurance NOT applied). So I contacted the dealership which asked me to send in the BMW Financial bill to the them (because BMW Financial could not provide a copy to the dealership directly????), who then submitted the bill to the insurance company. Evidently, the insurance covered about $1000, with about $400 left over for what amounts to a restocking fee (waived if I had stayed in the dysfunctional relationship by leasing or buying another car). However, I received no communication from either Bob Smith Mini, BMW Financial nor the insuring agency that I had a remainder which I owed them. What I did receive, about 6 months later, was a warning letter from a collection agency about the remaining $400. I paid it the same day I received the notice of course. My thanks to both Bob Smith Mini and BMW Financial for the ding to my credit rating (which, however, remains over 800 anyway). Failures across multiple departments, in multiple communications, and across multiple years is not simply an anomaly but rather the result of systemic problems and probably institution-wide policies designed without any concern for the customer. If you are looking for customer care, quality service, or professionalism, go somewhere else. If, however, you seek to be abused and condescended to, this might be the place for you. FYI: I did provide them feedback via their own surveys in which I indicated that I would appreciate follow-up communications to address these concerns. For these, however, I am still waiting (although, to be sure, I'm not holding my breath). Hope this helps!! NOTE: (10/07/19) the customer service response (below) totally and completely fails to respond to the issues I've described, thus providing us (unwittingly) with yet another example of their institution-wide policies of disregarding the customer. read more

Thank you for great customer service the loaner car look awesome love doing business with you any day.

Contacted them 3 weeks ago to arrange a purchase. Dealt with someone named Tammy who was not able to answer any questions but took all of my info and promised to have the sales team contact me. Absolute crickets since then-no contact, nothing. I guess they just don't care. read more

This review is overdue - 6 months overdue, to be exact, which I know because Andre just sent me an email to say "Happy 6 month Anniversary!" I had such a great experience leasing with Andre and Wayne, and got a fantastic deal on a fully-loaded manager's special Cooper S. Due to circumstances beyond their control (a pebble breaking the windshield on the way back from detailing, etc.) it looked like the special was going to expire before I had a chance to sign my lease. Wayne and Andre worked hard to make sure corporate would honor the original deal, and were extremely communicative throughout the process. I've dealt with some shady leasing companies and dealerships (looking at you, Hooman) and these guys are the opposite. I would definitely recommend them if you're thinking of getting a Mini. read more

I have been going to Bob Smith Mini for 3 year for service and everything has been very normal in terms of coming dropping off my car and so on. What makes me give Bob Smith Mini 5 stars is the interaction I had with the sales team. I went in for a service knowing my lease was almost up and that day I was able to walk out with a new Mini Cooper at an amazing price! Brittany, my sales rep, was incredible nice and helpful. She made me feel so comfortable on my test drive and also pumped me full of candy. Wayne and Julia went out of their way to get me the car I wanted at the price I wanted to pay. In the end I spend a fun day getting to know the Mini family at Bob Smith and walked away with a great car, I couldn't ask for more. read more

Compliments for an outstanding service advisor: Matthew Bull. Over the past few months, I have had a recurrent and elusive engine issue that would appear and disappear creating much frustration for me. His patience and willingness to help troubleshoot, and coordinate with the service technicians on my behalf finally uncovered the culprit and I was able to get the issue resolved. He is an outstanding service advisor who went above and beyond to help me. read more

Just purchased our sixth Mini from Bob Smith. The dealership continues to be the best place for both purchase and service. My salesman Andre was great, he understood our needs. Was not pushy in any way. He was in our corner through the whole sales process. He was very patient and explained all aspects of the sale as we went through it. The car was detailed to perfection, he explained the operation of the vehicle from the navigation system to seat adjustments. If your interested in a Mini Cooper go see Andre at Bob Smith Mini read more

Bob Smith MINI - Car Dealers Near Me - Calabasas, California

Not the same wonderful and expedient service as the old location. Never had to wait for service rep or loaner. Christina is wonderful but with 8:20 appts had to wait over half hour for loaner cars and late for work both times I brought in for service. Just not the same. I dropped off car at 4:30 as my car was to be done at that time. I waited 20 minutes for my car to be brought to me ( ended up late once again) and it came down dripping with water and messy windows. I had JUST gotten the car washed before bringing it in. Also my loaner was dirty inside with food on the console and I had to wipe off the sticky steering wheel read more

Got a new Volvo from Bob Smith Volvo Last year and had such a great experience that the when we wanted a new Mini the choice was obvious the sales team led by Drew Megna are fantastical read more

Excellent dealership!! Friendly, attentive, resourceful, genuine, and hard working. Darren and Chris definitely left us with the impression that we got a great deal, on a car we wanted, and made us appreciate joining the Mini community. Somehow they found the car we were looking for and made the price point work for all of us. Then then followed up on promises, and made sure we were satisfied with our purchase. Quality experience already has us thinking that our next car will be another mini...and the car is awesome too! read more

I finally found out they are gouging. Went there myself, a woman has no idea about car. They charged me about $450 to change a light ball of my Mini Cooper and went there again today to fix a different problem and the cost was too expensive! I asked my guy friend to check the quotation whether it is decent or not and he checked it with his mechanic said, they charge too much!! Ok. This place offered me over $910.27 to fix my car and I went to a car repair place in Pasadena, I paid $191 to fix my car!!! Omg.. Even they are kind but NO trust this place!!!! read more

Working with Chris, Darren, (during build, ongoing communications and pickup), Rebecca (ongoing communications) and Drew (during pickup) was seamless every step of the way. This is the 3rd MINI I have purchased from Bob Smith, and even after reaching out to other dealers just to look at options, working with Bob Smith again proved to be an overwhelmingly positive experience. Their staff is caring, knowledgeable and customer-oriented. If purchasing a MINI in SoCal, do not go anywhere else but Bob Smith. I love my new 2020 Countryman :) read more

Bob Smith MINI - New 2020 Countryman (built in JAN 2020 and picked up MAR 2020) - Car Dealers Near Me - Calabasas, California

I have to say it saddens me to have to reduce my rating from 5 stars to 1 star. I leased my third mini Cooper second from Bob Smith Mini. I went in for a sign and drive event that offer $1000 incentive on your next car if you showed up that day and said hi. I was talked into driving the new hybrid by rockstar one of the salesman there. He got me all excited about the car and the dealership made me an offer that included buying the three last payments on my car that I was currently driving. As it turns out the new car ended up in In-service four times for the check engine light coming on and now is back for the fifth time since leasing the car in June. Under the lemon law they agreed to buy back the car. They sent us a worksheet that gave us back the money put down and the payments already made. We signed those papers turned it in and we're waiting to hear from them. They said it could take up to 15 business days it took a little longer but we finally heard back from them. Or response was "oh after further review we noticed that we have negative equity on the car" I believe is how they put it and will be deducting that amount off of what we've already agreed to. As it turns out that negative equity that they were saying was from the three lease payments that they agreed to buy back. We had made a deal in a new car the I was going to be paying $20 more per month on and Mini corporation and Bob Smith Mini, the dealer, did nothing to offer us any kind of resolve to the problem. So once again the client gets screwed by the big corporation. To get out of the car we've had to eat those three payments, and the payments we made on the car since June, mine you, on a car that was in their service department longer than I got to drive it and those will be nullified by this so basically we had to make a payment on 2 cars that were about $440/month. We all know that their car did not have negative equity in it, and that when they got the car back they sold it for profit, and they built those three payments into the hybrid I am currently driving (the lemon). Needless to say I am no longer going to drive a Mini Cooper, and hope that Bob Smith Mini not only understands but also finds it ok that they that they lost a very A good client forever over $1400. I went from totally recommending this place to I would NEVER recommend it to anyone. I guess this is a good example of buyer beware! read more

Wayne Lewis was wonderful! He was attentive, sincere, caring, professional, and made me feel important and that my business mattered. He went above and beyond taking care of me to remedy my car being fixed after the dealership damaged my vehicle whilst in for a simple repair. He alone turned my opinions around and re-instilled my trust in Bob Smith Mini that should have been attained in the first place. I won't go into details but I will say that prior to seeking the help of a manager that my experience with Bob Smith Mini was terrible and expectations were far below par in customer service and satisfaction. Moving forward I will only seek the excellent customer service of Wayne Lewis. His professionalism and genuine care is the epitome of service that all your advisors and mechanics SHOULD rise up too! Whatever his salary it needs to be doubled!! Wayne Lewis makes Mini~Mini! He is the ONLY reason I'd return to Bob Smith!Wayne Lewis makes mini exceptional & deserves to be recognized! Thank you so much Wayne for taking such great care of me! LaceyR. read more

Bob Smith MINI - Car Dealers Near Me - Calabasas, California