The movers themselves are great but the office will give you a quote and then they'll charge your…read morecredit card whatever they like. They wanted to charge me $620 for a two hour move. Be careful with these guys. Scammers.

They sent me a quote by mail and I called them to discuss it, they told me to take it or…read moreleave...lot of better movers with a better attitude out there..I did avoid them.

The initial home assessment was going to be 3_4 hrs top. I had provided an address of the…read moredestination of the move however a week before I had chosen another address and informed the general manager of this. On the day of the move an emergency had arose and one of their regular guy couldn't make it so we had to with another guy. Between having the regular mover explaining how to move things and his lazy pace the entire move for a single condo cost me more than $700 when it should have costed me about $500. Max. On top of that he charge me another 1.5% due to that they didn't know of the new location until the day of the move! The general manager obviously didn't update them and I had to pay as a result. I was upset for the service and lack of professionalism. The temp guy should have known that he was paid by hour and shouldn't be on his mobile while he was walking back and forth to the truck, very slowly. I moved before and used 2 younger guys in their 20's and the entire move was twice the distance and took less than 2 Hrs. These guys are close to 50s. You be the judge. I emailed the general manager and explained to him that I was disappointed because service was great from the beginning. Charging that amount for a small move and within about 20 blocks is ridiculous. Well I never received an apology nor a response. I guess they could careless after they walked of off with the cash. I wouldn't recommend them to anyone.

I tried Left Coast Movers on the recommendation of my sister who had recently used them and had a…read moregreat experience. I'm an easy customer - very willing to see the best in any service provider - however there were a couple of things that really bothered me about the service we experienced. First things first, the two guys who showed up were perfectly nice. They showed up on time and didn't bat an eye when our flat was still rather chaotic on the morning of the move. So that was good. However, I was slightly horrified that they didn't bother to wrap our furniture in moving blankets before loading the pieces onto handcarts. I watched as piece after piece of fragile, expensive furniture was carted away unwrapped including a coffee table we had shipped from the UK and a teak sideboard that was our wedding gift. Both my husband and I were too nice to say anything to the movers but in retrospect, we should have especially since it was raining outside and pieces got wet. We would have wrapped key pieces ourselves had we known they wouldn't be wrapped by the movers. We underestimated the time needed for the move - our fault - and asked if the movers could stick around another hour. They agreed. However, it turned out that they had been promised a last-minute job if they could get across town by a certain (unrealistic) time. As a result, they were rushing so quickly that they broke several plastic boxes that they stacked together. Since they were in such a rush to leave, we paid them with a pretty generous tip and said our good-byes. Unfortunately, it was after they left that we realized these boxes had been broken. I know that they use different teams to move so this review really is only for the team we had. That said, as a small business owner myself, I wouldn't be very happy if customers were experiencing subpar service under my branding.

I needed a two-person crew to help unload our shipping container on short notice and found Max…read moreMoving on Craigslist. Out of ten moving companies that I contacted they were the only ones that returned my emails and phone calls. I decided to book them because the woman in the office was very friendly and professional. Things were a little different on moving day. The moving crew was over an hour late and shall we say dubious. There was a "supervisor" who talked on his bluetooth the whole time and was difficult to communicate with because of his broken English. The two guys doing the actual moving were nice enough, hard workers, and very careful (maybe because we were watching them so closely), but I suspect they were day laborers picked up en route. One guy had cowboy boots on. If you were a professional mover, would you want to wear cowboy boots the entire day?! Anyway, they unloaded our stuff in a reasonable amount of time, didn't break anything or damaged our walls, were dirt cheap, and did not quibble when it came time for payment. If I had to do it again, I would have looked for someone a bit more reputable and only accepted a morning appointment.

I happened to come across the previous review about Max Moving and would like to talk about my…read moreexperience about their moving service. I hired them last December. It was a snowing day and I was so worried about them not showing up or being late. They arrived on time and did a very good job. They were very careful about my furniture, using blankets to wrap my furniture all the time. There was a supervisor on site as well. Although his English was poor, he was friendly and did try to make sure everything was fine. The moving cost is quite reasonable. I would definitely recommend Max Moving to my friends.

Ty and his team were amazing! They made an incredibly stressful day much better. Communication…read morewas good. We did an initial video estimate and then the week of the move Ty came personally to see where things were at to ensure he had what was needed to be ready for moving day. They showed up on time. Their system was well executed, and they had us loaded very quickly. Igor, Manny, Daniel and Christian were very friendly, and professional, and took extra care with our fragile items. Ty was there for the loading as well, to ensure we had everything we needed. At the new place the unload went just as seamlessly and when the truck was empty they even took the time to ask if there was anything we wanted help putting together, and if we wanted them to move anything into a particular spot while they were still there. We did ask them to move a couple of the heavier items which they did happily. Payment was easy; the estimate was exact to the invoice. E-transfer payment was quick and simple. They are definitely competitive price wise, if not a bit better value than some of the larger companies and way better service. All around great team, great people, and i would definitely recommend them.

We used them twice, seven years ago and this year. The first time was ok, with only one mirrored…read moredoor being broken, which we let go as too much hassle to deal with it. The second time was a nightmare, with them showing up with a 3.5 ton truck instead of a 5 ton truck, as was clearly communicated beforehand. Since we had to make a ferry reservation, it made everything morse stressful than necessary, with us having to deal with literally last minute solutions for left over stuff, turning over the old place to our landlady, loading remaining items in our own car, and helping the movers on top of it as some furniture had to be dissembled to fit in the truck. Although Ty brought anything they could not bring the first time, a couple of days later, there were too many damaged items due to the puzzle of trying to get everything into the small truck. Most damages were just labelled as 'can be easily replaced by going to the dollar store, or having a table top refinished locally, etc.' But Ty never followed up on it, instead mentioned that we had not bought the proper insurance (which was never offered in the first place). He gave us $500 off, but that does not make good for all the trouble we had. and all the damages, with some of them discovered after the move. The damages were: a broken high quality fan, a completely scratched dining table top, damaged artwork, two damaged standing lamps, one damaged storage unit, a broken antique pendant light, and almost all furniture with some new scratches, dents, and other minor damages, including damages from the tape that was not properly used. Having said this, the movers were friendly, and Ty is a nice person; but this was not handled as expected and with the care needed, also with never following up on him promising us the needed repairs. Even if only some small plastic parts (e.g., a wheel part, a fastening ring) are broken, it does not mean they can be easily replaced at the dollar store. If we had to repair and replace everything, it would easily exceed the $500 offered. I have moved over 20 times in my whole life, but this was by far the worst experience ever. I can only hope that they will handle your next move better.

Another great move by the Smoother Movers team. Quote was bang on and very reasonable. The crew was…read moreon time, clean and professional. I have used Smoother Movers 5 times over the years and would again in a heart beat! Thanks again Doug and Linda!

Our family has been using Smoother Movers for over 20 years and we move alot. They have moved us…read moreto Kelowna 5 times and they also moved us to Nanaimo and then back to the North Shore of Vancouver. Every move we were given a competitive rate, they are very reliable and professional. We will continue to use this company as long as they are in business and we keep moving. Thank you to the team at Smoother Movers.

Booked months in advance. I messaged 10 days before service date to confirm. He informed me that…read morehe couldn't do the job. I am not sure what he was going to inform me of this. I am really not sure what I would have done on moving day when they did not show up. Was not offered any other times or even another day. Avoid.

Armstrong movers was quickly able to move us. They were on time, professional and took care with…read moremoving our household. James and his team took precaution with every item by providing the necessary steps to care for our possessions. I am extremely happy with how they cared for the tvs/ glass and fragile items while moving quickly. The quality of service received was beyond expectations. Even with having to do 2 truck loads the team went above and beyond. I will be using these guys again and recommending them. Thank you again Armstrong Movers!!

This was my second time using HS Moving Services. I have…read morefound that this moving company is one of the best in the Lower Mainland. They are very professional. They are reasonably priced, easy to contact. They treat the move as if everything was their own. You will be happy if you choose HS Moving Services.

I've used HS movers a number of times over the years and have always been completely satisfied with…read morethe service. Sal and his helpers have carefully moved my pianos, stoves and one time a complete kitchen. I have recommended them to friends and they were similarly happy with the service and the cost, which has always been reasonable. With HS it now feels like I'm getting friends to help when I need to move stuff. Hired help is often disappointing these days. It's nice to be able to highly recommend someone.