The reason I chose this hotel is because my 26 yr old daughter with medical issues needed an…read moreemergency place to stay between Vegas and San Diego. The first time, 2 months ago, the hotel staff were extremely helpful. I would have given them a 5-star review. They allowed me to pay for the room over the phone by credit card and let her check in with her pet even though she has a different last name than me. The process was smooth as can be. She checked in early, around 11 or 12 am and was able to rest immediately. The room was huge, clean, the staff were friendly and accommodating and late check out was no problem at all. The room was very price friendly. Because of this experience, I joined the loyalty program and have stayed at several in other cities (not as nice as this one). THIS TIME, my daughter had the same medical need to rest and because of the original experience I immediately chose the same hotel. It was the complete opposite experience with the staff. The front desk would not allow her to check in early. He would not allow her to wait for the fist room available by sitting at the pool. He would not allow her to sit in the lobby. He harassed her every step of the way while she was going through a medical emergency. She was crying and he did not care and proceeded to tell her she had to leave. We called repeatedly asking if we could pay extra for early check in and asked can she sit outside by the pool until a room came available. No. He gave us so much trouble about paying over the phone. Made us jump through so many hoops with credit card authorization forms over email and then nit-picked every check box on the form causing more stress and emails and phone calls. After 3.5 hours, she was able to get into a room around 1pm. Our family travels 247 and because of the original experience, they had me as a customer for life which is hard to get out of me. After this last experience, I am considering spending my money elsewhere. All that stress in an already stressful medical situation was unacceptable. We did not get the clerks name but my receipt says "checked in by 'gm'" at 11:26 am, on 3/12/26. That is not the time she got a room.

Very reasonable priced. Everything was clean from the bed…read moreto the bathroom to the dining area to the pool area to the conference room to the fitness center. The continental breakfast was decent/standard. The customer service received from all of the staff that we encountered ranged from just OK to very nice/professional. There are several fast food restaurants to choose from and walking distance from the hotel. Overall, it was a pretty good stay.

So this review takes place during the time that they are doing construction.. I am not sure how…read morelong construction will last but I think they have a fair way to go still. The upside is the rates are pretty good! I got my room for about $130 booked the day of. The next closest Hilton was $166. I am traveling on business so I was unconcerned with particulars. I gather most people stationed here aren't trying to spend more than a night here. It is basically in the outlet stores. If you love you some outlet shopping then you need to stay here. You are right in it! Again I wasn't there for all that. In fact I was in the the beginning of what would an epic head cold ... I'm talking voice changes and generally not feeling that sick but sounding sick enough to have people recoil when you spoke. They have a pool. I think it looks like the web pics, the breakfast is standard for the hotel brand. Nobody is very out of their way nice or helpful which is ok. It's not like most people aren't the one nighters. Anyway, my only knock is that even on the nicer room (so I'm led to believe) you can hear EVERYTHING. The sound carries . At one point I convinced myself I might be going mad ....sure I could hear folks talking normally and such....But I had AirPods in and faintly heard crying. I'd take them out and listen and try to find where it was coming from to no avail. Over and over, to the point I slept without AirPods on and near the window. Then I HEARD the crying and jumped out of the bed! Only to find that a tomcat (cat was orange and white which is a male 90% of the time, you can look it up) out doing a mating call and just tomcatting around! Outside my window, wanting to break up my family! The audacity! No kitty, you go holler at someone else! Still unlike others I didn't see any roaches or anything dirty. I think they are getting right. IMPORTANT: they have these sharp guards for the mattress that aren't flush with anything and trust and believe SOMETHING will happen to hurt someone's leg. A good slice or chunk WiLL be taken by each bed with this set up. Go on and check yourself.. use a white towel/rag with a bit of water and swipe in the each of these basically Game of Thrones style spikes and I bet someone will come up with blood. Might even be mine cuz I was got! You can slide out of bed and slice some leg off. Minus a star

Hampton inn seriously with the bathroom code? Early morning pop in to use the facilities on my way…read moredown the 15. Nothing serious I'm not a tweaker or a slob. Had to go look for anyone who worked there, weird, you should definitely have someone at the desk greeting. Anyways nope not allowed to get the code bc I'm not staying there. The thing about hospitality is saying no is a sure fire way to lose customers. The door lock forces every person to contact a worker to get in, this allows them to make judgements about who goes in, but cutting off all non guests means being inhospitable to future possible guests. Just saying, I won't choose Hampton inn in the future. Is it spiteful? Maybe. Truthfully why give my money to someone who told me no -

Pleasantly surprised!!! All new renovations inside my room #122. Long lasting Hot water. Good water…read morepressure. Microwave. Mini-fridge. Mini coffee pot with coffee kit, although cheap ingredients provided. Desk & chair. Easy check in & out procedures. Parking spot only feet from my door. No carpet! I think managers live there permanently and have a view of *most* of the parking lot 24 h/day. I'm withholding the 5th star for 5 reasons: a human hair found in bathroom, road noise is higher than expected, homeless pass through the property, the room reeked of cheap bleach upon arrival, and--worst-- there was one big fat roach crawling on the wall at midnight. I think it came in from a gap in the seal of the housing for the recessed "canned" spotlight in the ceiling. It's been cold and raining, so it was probably seeking warmth. I aired out the room at arrival and played ambient music at bedtime to drown out/mask the sound of the passing vehicles on Main Street plus the loudly talking hobos.

We were a little nervous at first because of all the mixed reviews and because it is still Barstow,…read morebut we were so delighted when we got here. The room was updated and the bed and appliances were new and comfortable. The owners live on site and seem nice. The place was sold out which is also a good sign I think. This is nothing fancy but it was perfect fo what we needed.

Okay 5 stars for my 5th H2S stay on this trip. This place was typical of the brand in terms of…read moredecor. It also was conveniently located near gas, the freeway, and a ton of eateries. The staff was friendly and on point. The room was spotless after the wipe down (a post COVID ritual) and comfortable. In regards to the staff. a couple from out of state had taken advantage of the legal weed situation here in California. However, maybe thinking it was like the stuff you get from some bearded hippy in the microbus, and not the pharmaceutical grade herb that it is, they took way too much and were struggling in the common area. A staff member politely helped them to their room to sleep it off. This speaks volumes of the staff and their professionalism

Hotel was great! (It's still a pit stop and not 5 star but we had the right expectations) staff was…read morefriendly- especially Esperanza during breakfast! This is the best hotel breakfast we have experienced- seriously legit and many options.