I am writing to share feedback regarding a recent interaction at your facility(CENTERVILLE BMV) My…read moreson was in the process of applying for his Temporary Permit, and we encountered a staff member whose conduct I found to be unprofessional and unhelpful. During the identification verification, we presented his USCIS-approved ID. This is currently in use while his Naturalization Certificate is being processed - a situation that often requires a bit more understanding and patience. When a second form of identification was requested, we offered a recent bank statement. Unfortunately, our attempt to have this document printed is (on their printer as she instructed)at the counter was unsuccessful. The staff member, a young lady with curly hair( her ID was flip-back),then informed us that my son would need to retrieve another address-bearing ID from home. While we fully comprehend and respect the need for proper identification, the manner in which this information was conveyed was notably abrupt and dismissive, creating an unnecessarily stressful atmosphere. Further concerns arose when my son attempted to clarify his preference regarding the organ donor question on his application. His initial query was met with an apparent lack of acknowledgment. When I politely reiterated his question, the staff member responded curtly with, "Let me just finish this!" This interaction, delivered without eye contact, felt very dismissive and demonstrated a clear unwillingness to assist with a simple, yet important, clarification. Adding to our disappointment, when I tried to ask a follow-up question concerning the identification requirements, I was interrupted mid-sentence. This repeated pattern of being cut off and disregarded made effective communication extremely difficult. It is particularly disheartening as this is not an isolated incident; we experienced similar rude and interruptive behavior from the same individual during a previous visit in May. The overall lack of courtesy and professional engagement displayed by this staff member was deeply disappointing. We believe that all individuals undertaking official processes deserve to be treated with respect and patience. I hope this detailed feedback will be utilized to review staff conduct and reinforce the importance of professional customer service, ensuring that future applicants have a more positive and respectful experience.

Nobody likes going to the license bureau just because of the hassle the waiting in line the…read morewondering if you got everything that they're looking for and expecting in order to give you a drivers license or renewal plates or whatever I recently relocated from the West Coast and had a very bad experience at the license bureau down in Franklin so when I was in the process of getting my Washington drivers license converted to an Ohio drivers license, I made sure all my subsequent visit that I did not return to the Franklin office because the people that work there Were very unfriendly not knowledgeable. Gave me incorrect information. It was a completely different experience at the Centerville location as the people that work. There were extremely friendly very fast, very efficient and very accurate with the information on what I needed and got me through the process really quickly and painlessly. Absolute definite five star service

This is the closest license bureau for us services that let me go to. One side is for driver's…read morelicenses except and the other side is for titles. I do know for the side for the driver's licenses There's a computer kiosk as you go in and you sign in using your cell phone. They used to have you take a number and be called but now it's that system. Of course it's more busy on the weekends and at lunch hour. If there's no parking there's parking on the street across the street across the street across the street across the street across the street in front of the church. Everyone was friendly and helpful. The décor in there's really kind of needs an upgrade It appears old and shabby

I have always had great experiences at this license bureau. It always seems to be less crowded than…read morethe other ones in the area and the staff is always very friendly. What really impressed me was when I had to go back after it had been shut down for several weeks due to Covid. The lines were long since people haven't been able to get in and they had to adhere to Covid restrictions but they had a system to keep track of everyone and they were rocking it! When I finally did get inside to get my license plates the staff were friendly and did not let the situation bother them Even though I am sure people were less than friendly with them. Hats off to this branch and their people! Special thanks to Shannon for dealing with the crowds!

Shocking I know, but this place is the best license bureau I've ever had the "pleasure" of…read morevisiting. I've been to these places and had the typical "we hate you for coming and wish you would go away" experience, but this place has been awesome both times I've been. A small office with friendly people and quick/efficient service. Both times I've gone to this location I've been in and out in under 30 minutes (this last time I might have been there for 15). Probably better that they don't do driver's tests, etc., but if all you need is some documents updated, renewal of driver's license, or other items that don't require you to go to one of the main locations in town, this is it.

I pulled up to the place, which is located in a shopping mall near Kroger, and I didn't have too…read morehigh of expectations when I walked in. I only waited for five minutes, though there were four customers in front of me. Sandy behind the desk was very helpful and friendly and hand-walked me through registering my license plates, which have been long overdue. I don't know whether it was because I'm military or for a different reason, but the late fees were waived, saving me around $60. I left a satisfied customer and will definitely come back for future driving needs.

I always come here since the customer service is so on point. Friendly, professional and…read moreknowledgeable. Right now there's a greeter who is fantastic and helps direct foot traffic, getting you where you need to go. The staff deftly handles people who are returning with documents so they don't have to wait in line again. Folks are masked and there are acrylic dividers for covid transmission prevention.. I was here to retake eye exam after doing poorly due to cataracts. Now that the catarcts are off I did pass an the staffer gave me a high 5! Made this old lady's day.

Why you send mail back to someone's bank ? And they never moved? Lots of people in the Englewood…read moreareas have it issues with the mail pay attention to the addresses and the names.

This is the post office that services my home. The letter carriers are awesome, pleasant and go…read morethe extra mile in their service to neighbor and community.

We visited yesterday for my teenage daughter to take her driving test. Although busy, as soon as…read morewe walked in, those working at the BMV and giving driving tests were kind, helpful and put people at ease. As I waited for my daughter to be called and why my daughter was taking her test, I watched several driving test staff come out and call names to take someone out for their test and every single staff member was kind, warm, smiled and engaged with the person. I watched an anxiety decreased among every single person who was being tested. The feedback to my daughter after her test was intentional and kind. As she passed, we then had to go to the other section of the BMV to get her license and again, every person we encountered was lovely. This BMV was extremely busy, but it was like a well-oiled machine. Everything moved fairly quickly and every person we encountered was great. Thank you Huber Heights BMV for just being all around stellar. You made going to the BMV a great experience - which can be hard to do! Thank you and we appreciate you!

This location has always taken care of us, even when other BMVs told us "no". My husband had an…read moreexpired NM license, but was on active duty in the military, so it was still considered a valid license by NM's laws. Just before he retired from the military, he went to get an Ohio license and was told by another location that he'd need to take the driver's license test, since his license was expired. We came to THIS location, and they figured out how to get him an Ohio license without having to take the written and driving exam. Today we came to register a new vehicle and found that they have changed their system (due to COVID) and now screen you when you walk in, give you a number, and direct you to stand on one of the circles on the floor that are 6 feet apart until your number is called. We were out of there in under 15 minutes. Everyone who works there is always friendly and polite.

Walking in I didn't expect much and was feeling low as UPS had quoted me $150 to send my package to…read moreGermany. The guy behind the counter said, "I can almost 100% guarantee you we'll be less than $150.!" Boy was he right. He helped me get my stuff out of the large box and put it into a smaller, less expensive to send, envelope. He was patient and made sure I filled out the customs form appropriately. What I noted too was that when he was helping me a line of 3 others gather and he took the lady behind me promptly while I was finishing up the minor details of labeling my envelope. I find you don't often find this kind of efficiency everywhere. As the person holding up the line, I was glad he was good at multi-tasking for the people behind me. $22 and out the door with my package on the way to Germany! I'll look to the USPS to handle my shipping needs and head on down to Bellbrook where they're nice AND efficient!

Delivery was scheduled for today 16May19. I did not receive my parcel. I used the tracking number…read moreto enter into 1-800-ASK-USPS. The response I got was that my package arrived at the 45459 post office on 3:34pm on 14May19. The 45459 post office is co-located with the destination post office 45458. Lori is the manager. I called Lori and asked where my package is. She replied (repeatedly) that she had no system generated scan of my package arriving at the 45459 post office. How can this be??? How can ASK-USPS know that the package is at 45459, and arrived at 3:34pm on 14May, and Lori can't find any record of it? This same sort of event has happened so often that I cannot count them all. I truly believe this is the most poorly run post office in Ohio. Please look into this. Please audit this post office, or get someone in there to clean house and get the post office running correctly.

We came here recently for a three year old's birthday party. We weren't quite sure where to enter…read moreat first because this community center is shared with the police station....I thought this was kinda bizarre because it's something I've never encountered before. lol. But somehow after a little wandering, we found our group on the second floor in a decent sized room. There was space for three extra long tables for seating, one long table of food, a craft table, dessert table, a pin-the-nose-on-the-donkey style game and gift table. Our host welcomed us to stay during her two hour time slot. An everyone helped to stay and clean up, so we were all cleared out by 30 minutes after the party was over. I will note that this room not only had a large storage closet, but also a full kitchen that was off to the side and could be closed off. Through our entire visit, I don't think I saw anyone from the venue at all. Infact, this place was a no-man's land aside from us. I did appreciate that there was a small lounge area out on the second floor that was the perfect place to slip away when it came time to nurse my baby. Again, no one else was around to be bothered by us.