I won't go to any other BMV after going to this location...Their system works great... Of course…read moreonce in awhile there is a pretty good wait... But they are all like that. The staff here is the best! So helpful and considerate. Answers my questions and directs me too what I may need to do. Thanks for all the help!

they are rude even when they have no customers they'll send you home tell you to bring one thing…read morethen make you go back cause they didn't tell you the other papers they'll make inappropriate comments ab your past marriages if you have to bring in papers verifying your ID and talk to you stupid

When I went in to renew my license, I got waited very quickly the gentleman who helped me was very…read morepolite and patient. I'm 76 years old , and I appreciated his help.

During this time of pandemic, these people are keeping their cool and processing us in a timely…read morematter. My visit wasn't even 20 minutes. As long as you have what is needed, come prepared Thank you

Nobody likes going to the license bureau just because of the hassle the waiting in line the…read morewondering if you got everything that they're looking for and expecting in order to give you a drivers license or renewal plates or whatever I recently relocated from the West Coast and had a very bad experience at the license bureau down in Franklin so when I was in the process of getting my Washington drivers license converted to an Ohio drivers license, I made sure all my subsequent visit that I did not return to the Franklin office because the people that work there Were very unfriendly not knowledgeable. Gave me incorrect information. It was a completely different experience at the Centerville location as the people that work. There were extremely friendly very fast, very efficient and very accurate with the information on what I needed and got me through the process really quickly and painlessly. Absolute definite five star service

I am writing to share feedback regarding a recent interaction at your facility(CENTERVILLE BMV) My…read moreson was in the process of applying for his Temporary Permit, and we encountered a staff member whose conduct I found to be unprofessional and unhelpful. During the identification verification, we presented his USCIS-approved ID. This is currently in use while his Naturalization Certificate is being processed - a situation that often requires a bit more understanding and patience. When a second form of identification was requested, we offered a recent bank statement. Unfortunately, our attempt to have this document printed is (on their printer as she instructed)at the counter was unsuccessful. The staff member, a young lady with curly hair( her ID was flip-back),then informed us that my son would need to retrieve another address-bearing ID from home. While we fully comprehend and respect the need for proper identification, the manner in which this information was conveyed was notably abrupt and dismissive, creating an unnecessarily stressful atmosphere. Further concerns arose when my son attempted to clarify his preference regarding the organ donor question on his application. His initial query was met with an apparent lack of acknowledgment. When I politely reiterated his question, the staff member responded curtly with, "Let me just finish this!" This interaction, delivered without eye contact, felt very dismissive and demonstrated a clear unwillingness to assist with a simple, yet important, clarification. Adding to our disappointment, when I tried to ask a follow-up question concerning the identification requirements, I was interrupted mid-sentence. This repeated pattern of being cut off and disregarded made effective communication extremely difficult. It is particularly disheartening as this is not an isolated incident; we experienced similar rude and interruptive behavior from the same individual during a previous visit in May. The overall lack of courtesy and professional engagement displayed by this staff member was deeply disappointing. We believe that all individuals undertaking official processes deserve to be treated with respect and patience. I hope this detailed feedback will be utilized to review staff conduct and reinforce the importance of professional customer service, ensuring that future applicants have a more positive and respectful experience.

The is a typical BMV for humdrum transportation/adulting things…read more On weekend during peak times there will definitely be a line so expect to wait. I usually try to go right when they open so I don't feel as though I have to spend a chunk of my day there. Each time I go the staff is nice and friendly. The facility is always clean and I'm always treated with respect. The only thing I do not like is that when I call no one ever answers the phone. Ever.

been here numerous times for various vehicles. I've never really had an issue, in fact it's the…read morefastest DMV i've been to. Just remember to bring all the paperwork and documents! (Chat GPT helps)

The employees are very rude the wait is extremely long for absolutely no reason lack of…read moreprofessionalism need more training to treat people professionally

This was the best DMV experiences I have had in quite a while. The staff are very helpful, polite…read moreand were smiling. It was not busy when I got in, but there was a bit of wait after. But the line moved quickly. Overall a great place. I would definitely go here again. I did not have an appointment.

Friendly, nice to work with, quick. Was a first timer for what I needed done and they helped walk…read moreme through it.

The service was very speedy and every staff member was extremely nice. This was one of the best BMV…read moreexperiences I've ever had!

Nice staff but usually a long wait to get served. Really handy to get your title transferred and…read morethen get new license plates.

As a former bmv employee, I have to say that the representative that assisted me should be fired…read more Adam was rude, lazy and had a terrible odor for a customer service rep. He tossed my license at me while yelling at a senior customer who has hearing issues.

I love this location. I was clued into it a handful of years ago as a small more unknown location…read morethat would have faster service. I am always in and out here in no time with actual friendly service, which isnt common at most BMVs. I currently live near a bigger location, which I tried once and it was horrible, so this license renewal I came right back here. I tried to "get in line" ahead from the website, but that really didnt save me any time, because they still require you to check in upon arrival behind others who are already there. No big deal, because they were still very prompt. The lady taking my new photo was even nice enough to try and help me get a good pic (again, totally uncommon). While I dont want to give away my secret, so this becomes busy, I figured they deserved some praise!

I know, who really enjoys going the the BMV. Well I have been here and other locations more than I…read morecare to say for someone that doesn't own a car dealership or work at one. I average 8-10 cars/trucks/motorcycles a year in and out of my driveway. The title side here is amazing, in and out quick, and they are always very helpful. The BMV is amazing customer service considering people have been waiting in line for 30 plus minutes and tend to be grumpy. I have never been treated badly or even given anything other than exemplary customer service. If you do need to come here and get both title and tags, make sure to get a number before going in to get your title done. You will save yourself 10 minutes easily. I have nothing but good things to say about this location. I have been to others that are much longer lines and at least here you can look out and see the cars driving by.

As a new resident, this location was not a good impression of Ohio. When we arrived here, the line…read morewas out the door and it moved very slowly to just register and get a number. After getting a number, we had a long wait time to get a simple vehicle inspection - which was also a joke. The employee literally walked around the vehicle, wrote down the VIN number and the mileage. For this we waited about 1.5 hours. The communication of the employees wasn't clear and I left there just as confused as when I walked in. Overall a total waste of time! The next morning we went to the location in Lebanon and it was a totally different experience!