I am writing to share feedback regarding a recent interaction at your facility(CENTERVILLE BMV) My…read moreson was in the process of applying for his Temporary Permit, and we encountered a staff member whose conduct I found to be unprofessional and unhelpful. During the identification verification, we presented his USCIS-approved ID. This is currently in use while his Naturalization Certificate is being processed - a situation that often requires a bit more understanding and patience. When a second form of identification was requested, we offered a recent bank statement. Unfortunately, our attempt to have this document printed is (on their printer as she instructed)at the counter was unsuccessful. The staff member, a young lady with curly hair( her ID was flip-back),then informed us that my son would need to retrieve another address-bearing ID from home. While we fully comprehend and respect the need for proper identification, the manner in which this information was conveyed was notably abrupt and dismissive, creating an unnecessarily stressful atmosphere. Further concerns arose when my son attempted to clarify his preference regarding the organ donor question on his application. His initial query was met with an apparent lack of acknowledgment. When I politely reiterated his question, the staff member responded curtly with, "Let me just finish this!" This interaction, delivered without eye contact, felt very dismissive and demonstrated a clear unwillingness to assist with a simple, yet important, clarification. Adding to our disappointment, when I tried to ask a follow-up question concerning the identification requirements, I was interrupted mid-sentence. This repeated pattern of being cut off and disregarded made effective communication extremely difficult. It is particularly disheartening as this is not an isolated incident; we experienced similar rude and interruptive behavior from the same individual during a previous visit in May. The overall lack of courtesy and professional engagement displayed by this staff member was deeply disappointing. We believe that all individuals undertaking official processes deserve to be treated with respect and patience. I hope this detailed feedback will be utilized to review staff conduct and reinforce the importance of professional customer service, ensuring that future applicants have a more positive and respectful experience.

Nobody likes going to the license bureau just because of the hassle the waiting in line the…read morewondering if you got everything that they're looking for and expecting in order to give you a drivers license or renewal plates or whatever I recently relocated from the West Coast and had a very bad experience at the license bureau down in Franklin so when I was in the process of getting my Washington drivers license converted to an Ohio drivers license, I made sure all my subsequent visit that I did not return to the Franklin office because the people that work there Were very unfriendly not knowledgeable. Gave me incorrect information. It was a completely different experience at the Centerville location as the people that work. There were extremely friendly very fast, very efficient and very accurate with the information on what I needed and got me through the process really quickly and painlessly. Absolute definite five star service

Okay, I am not a fan of how things are being done but at least I can still get things done…read more I got her right at 8am but missed the first round of customers in the door so I had to stand outside and wait maybe 15 minutes, then inside for another 10 or so after checking in. Still faster than normal in my opinion so heck how can I complain. I would say considering the new way things are being handled the BMV staff here did an amazing job of handling things and deserve a high five, but since that isn't allowed here is a virtual thank you

This is bureaucracy at its finest…read more The Bureau of Motor Vehicles in MIddletown must lie within a no parking zone because those ladies keep it moving! Walked in on a Friday afternoon, made my way through the gauntlet (a silly maze which was by far the biggest ordeal I encountered during this trip to the BMV) and took my place in line behind four other people. Within five (that's right, five!) minutes I was greeted by a cheerful lady who took my documents for tags and invited me to take a seat on the bench lining one wall of the BMV. No less than three minutes later, I was being called to window four where I wrote the check, received my tags and walked out the door. These ladies have a system and it is obviously working. Which leads me to wonder, why is this not a system implemented by all BMVs? Last year at the Mason branch, we stood in line, many moons passed, civilizations were created and destroyed. I had some lady beg me for my spot since she had to pick up her kids after school (of course I gave it to her) and then I stood at the window for about ten minutes while papers were processed, "i"s dotted and "t"s crossed, before I made my escape. At the Middletown branch, I spent ten minutes. There. Line, window, everything. Ten minutes. Thank you, Middletown BMV!

As a new resident, this location was not a good impression of Ohio. When we arrived here, the line…read morewas out the door and it moved very slowly to just register and get a number. After getting a number, we had a long wait time to get a simple vehicle inspection - which was also a joke. The employee literally walked around the vehicle, wrote down the VIN number and the mileage. For this we waited about 1.5 hours. The communication of the employees wasn't clear and I left there just as confused as when I walked in. Overall a total waste of time! The next morning we went to the location in Lebanon and it was a totally different experience!

Time it took to get the form Friendly people Great service Easy to access the locationread more

I won't go to any other BMV after going to this location...Their system works great... Of course…read moreonce in awhile there is a pretty good wait... But they are all like that. The staff here is the best! So helpful and considerate. Answers my questions and directs me too what I may need to do. Thanks for all the help!

they are rude even when they have no customers they'll send you home tell you to bring one thing…read morethen make you go back cause they didn't tell you the other papers they'll make inappropriate comments ab your past marriages if you have to bring in papers verifying your ID and talk to you stupid

The employees are very rude the wait is extremely long for absolutely no reason lack of…read moreprofessionalism need more training to treat people professionally

This was the best DMV experiences I have had in quite a while. The staff are very helpful, polite…read moreand were smiling. It was not busy when I got in, but there was a bit of wait after. But the line moved quickly. Overall a great place. I would definitely go here again. I did not have an appointment.

When I went in to renew my license, I got waited very quickly the gentleman who helped me was very…read morepolite and patient. I'm 76 years old , and I appreciated his help.

During this time of pandemic, these people are keeping their cool and processing us in a timely…read morematter. My visit wasn't even 20 minutes. As long as you have what is needed, come prepared Thank you

For a place you don't typically want to be at, this is the place to be!…read more I'm going out on a limb here and throwing out that Fifth Star that I hold so dearly and use sparingly. Let me tell you why... Having been a driver for decades, in multiple states, I have had to visit numerous DMV and/or BMV locations in the Midwest. It's never a fun process. This location has consistently been different and the best of them all. It's not the biggest location but this location has a system and a knowledgeable, and friendly, staff that knows how to keep things moving. If you have a problem with this location, believe it or not, you are probably the problem. When you walk in, there are two kiosk tablets for you to check-in at. Once you check in, you're given a number and then, depending on how full the lobby is, you will be instructed to wait outside/in your car until you receive a text or you're asked to wait in the lobby. It also gives you an approximate wait time. Once your turn gets closer and the lobby thins out a bit, you receive a text message instructing you to make your way into the lobby and wait for your number to be called. Also notice that there is a screen with the numbers that have been called out, so don't forget to keep an eye on the screens. When they call your number, you're instructed to go up to the numerically assigned counter where someone is waiting to assist you. From that point on, you're on your way. Sounds pretty simple, right? It is. So if you have any issues with these steps, it is probably you. Here are some tips to keep in mind: - Go to the Ohio BMV website and make sure you have the correct documentation necessary to complete the tasks you are looking to get done at the BMV. If you cannot find what you're looking for or you are not certain, call the location that you plan on going to and ask your question. What is a 2 minute phone call to save you from multiple trips and aggravation? - If you're asked to wait outside of the building for the text message to let you know when to come in, pay attention. Don't wander off to McDonalds, don't sit on your phone and miss the text message, and don't sit in the car blasting your music and hot boxing Marlboro's to the point of not hearing your text message notification. If you miss your turn, that is on you. - When you're in the lobby, pay attention and listen for your number. People watching at the BMV is almost always a delight. You are guaranteed to walk out with at least 3 observational stories to share with your family and friends for days to come. But while you're sitting in the lobby, a similar rule from before applies. Pay attention! Don't be sitting there with your earbuds in and zoning out only to miss your number being called. It will call multiple times but it still doesn't account for absent mindedness. - Stay off your phone while in the lobby. The rest of the people don't want to be there any more than you do. They also are trying to listen for their number. The absolute last thing they want to do is hear your garbage phone call to your friends about absolutely nothing. Take it outside. - Have your proper documentation! If you don't bring your proof of insurance, proof of address, or whatever else you'll need to get your task done, that is 100% on you, my friend. Check before you visit. - Be nice. Be nice to those around you and be nice to the staff. They are their to help and helpful they are. Would I go back? This is my number one choice location of a BMV. I'm not saying that others are worse, but I've been to at least 3 or 4 in the area. This is my go-to location. It has always been consistent for me, for the last several years. I'm hoping my Fifth Star will help boost their rating a bit and my review will encourage others to leave a positive rating and review. The BMV Team deserves it. They put up with a lot. If you want proof, look at some of the negative reviews and the tone of those reviews. These are the people that the BMV Team has to manage, every single day. So have your stuff ready to rock, pay attention and for goodness sake.....Be Nice!

This place sucks…read more 17 people sitting in the lobby. 2 of the windows are servicing customers. Sometimes 3 windows #1 is picking up more. Window #2 has been playing on her phone for at least 15 minutes. When she isn't on her phone she is listening and looking at the different customers at window #1. Idiot! Window #6 has helped three customers (ie: completed transactions and left) Window #3 has helped one person and they left at least 10 minutes ago. She is playing and talking with another employee. Who manages this place?

This has been my go to location to renew my license. Located right in the heart of Loveland by the…read morepublic library and across from Loveland schools, it is a small building tucked into the strip mall. I have never had any trouble nor waited in those her Renda's lines I hear everyone talking about. This time, I went before 4 o'clock on a Thursday before a holiday weekend, and I was the only person who had to wait in line. They had 3 to 4 tellers working, and it was really helpful. I only had to wait for five minutes or less. Back in the day, you could only pay with check, but you are now able to use your credit card if you are OK with $1.99 service fee. I overheard one of the tellers talking to a lady, and she did politely remind her if she uses her credit card, she would be charged that extra service fee.

I wasn't surprised that I had to add this business first before giving them a review…read more If you have a straightforward job like license renewal, or license plate renewal etc then only go to this place. Else go to another BMV with more experienced employees. It seemed like they got a headache, literally, when given a complicated case. And after making me wait for 15 minutes they still couldn't figure out what were supposed to do.

The service was very speedy and every staff member was extremely nice. This was one of the best BMV…read moreexperiences I've ever had!

Never did I think I would write any review of a BMV, let alone a 5 star one, yet here I am…read more Here's something I didn't know- BMV locations are independently owned and operated. This location is exceptionally friendly and helpful. I was getting my federal compliant ID and had heard stories of people having to make multiple trips. I checked online ahead of time and was pretty sure I had what I needed. I was greeted at the door by a friendly gentleman who confirmed I had checked in online properly and my space in line was reserved. I filled out a form and waited just a couple minutes for my number to be called. The person at the counter was friendly and helped me with my ID and two license plate renewals, with some nice conversation while she completed the registrations. All in, less than 15 minutes later, everything was done in a quick, professional way and I was on my way! Hard to believe you can enjoy an experience at the BMV but it's true! Next time you need the BMV, I recommend this location.