I have been a loyal PNC Bank customer for 36 years, and I have always experienced exceptional…read moretreatment. During the 2008 housing crisis, PNC demonstrated its integrity by remaining uninvolved, affirming its status as a reputable institution. The manager at the Mt. Olive, NJ branch assured me that they would accommodate me at any time, even after hours and on weekends. Today, at the South Emerson branch in Indianapolis, I was attended by Valerie, a representative who was caring, intelligent, and highly effective. She resolved my billing issue with Sixt, which had double-charged me, by meticulously reviewing my four accounts. Her patience and expertise saved me a trip to the Sixt rental at Indianapolis airport to dispute the charge, saving time and stress. After multiple frustrating visits to the airport and dealing with unprofessional staff who refused to address my concerns, Valerie's outstanding service truly stands out. She is a valuable asset to PNC Bank, and her dedication exemplifies the high standards we need across all customer service interactions. Thank you, Valerie, and thank you, PNC Bank.

Since moving to Indy, we have banked with PNC. This is a nice small branch that works hard to get…read moreyou in and out quickly. They have been very helpful when we needed their services. They have a person sitting near the entrance, who greets you and points you in the right direction for your needs.

This bank location just got a new metal roof which are not cheap. The main building in downtown…read moreMartinsville was remodeled. Home Bank opened a Greenwood location recently. This indicates a very healthy bank to me. I opened a third account this week. A new checking account in addition to the Money Market account I have and an IRA type Certificate of Deposit (CD). Because the lobby is closed currently and only available by appointment, I called for an appointment. To my surprise, they were able to open the account over the phone. The signature card and debit card were waiting for me in the drive-thru lane. And I received a free gift for opening the new account. An 89 piece household tool set in a carrying case. I also applied for and was approved for a credit card online. It was much more simpler than the last time I applied.

They won`t let me deposit my wife`s check into my account. They think I stole it. Also wouldn`t…read more wire money for a trailer that I bought while out of town. That cost me $175 fee to use my debit card. They should protect me from real scams not make so hard to use my own money. Do not open an account there!!!!!!!

I guess my bank and I are writing love letters to each other in public now. Here's mine…read more Getting a hand written thank you card from your neighborhood bank branch is good enough reason to stay loyal, but my relationship with BMO goes a lot further back and I will never switch banks if I can help it. Here's why: I've been a BMO customer since they bought Marshall and Ilsley Bank. I was a Marshall and Ilsley customer since they bought First Indiana Bank. Before I became a First Indiana Bank customer, I had a variety of terrible banking experiences with mega banks where I paid out hundreds of dollars in stacked overdraft fees at a time. I thought all the banks were out to get me. Way back when I had little kids we were victims of a vehicle break-in and the person who busted into our minivan ran off with a checkbook. The thief wrote $4700 in bad checks within two or three days. I mostly went to the Nora branch back then and there was a gentleman who took care of us through our mishap. We never had to worry about our bank account being drained. We didn't have problems with a single payment we had to make. Not a mortgage payment. Not a utility payment. Not even a cell phone bill. When this break-in occurred, I wasn't too far removed from those scrappy, youthful days where I *did* have to make choices on what bills to pay on time, and which ones could wait. I was quite relieved. After all, I had just bought my first house not too long prior and I did NOT want to screw that up. Lots of overdraft fees would have likely sunk me. That gentleman at the Nora branch said hello to me by name when I walked in from that incident onward. Eventually I moved to Carmel and the people at that branch got to know me by first name, too. I went on to pick up a (now closed, thankfully) HELOC and they were very helpful throughout the process. Now I live in Broadripple and I get thank you cards that not only come in adorable sizes, but also identify me by who I am; not just by my name. I've always felt respected as a BMO customer but this just drives the message home. I appreciate the card and Starbucks will be on me in the very near future.

I came in to open a new account. Everyone was friendly and helpful…read more The downtown location is centralized and easy to walk to. I look forward to doing more business with this branch.

I had so hoped I'd be able to write a positive review of Huntington. Our initial experience, where…read moremy husband and I had had small individual checking accounts, was positive enough that we decided to transfer our main checking and savings accounts to Huntington. We spent a lot of time getting our electronic transfers and auto pays established at Huntington, ordered checks and looked forward to a good experience. We received confirmations that the transfers/autopays were in place. Imagine our surprise when Huntington canceled two of our electronic transfers without advising us. This created major problems and embarrassment as those on the receiving end were denied their money, even though there was more than a sufficient balance in our account. We also incurred fees from the receiving institutions due to Huntington's actions. We called the bank's customer service line and were told we needed to provide paper copies of the other banks and credit cards we had linked to our account but could not tell us why, or who would see this confidential information. When my husband went to the branch with these documents, no one knew anything about this "requirement." It took us a long and frustrating experience to finally get access to our transfers. I wrote to the bank President, since the branch and customer service couldn't tell us why this had happened and how future similar issues could be avoided. I wanted him to know the experience of a new customer. I did not hear from him but a few weeks later, I had a voice mail from someone from Huntington. He did not leave his name and when .I returned the call, his voice mail did not identify his name or the bank's name but I left a message anyway. I received a call back from Ryan Mahargh (though he never gave me his name and I had to ask). He had no information to share. I really don't know why he called me. He said he was a regional director over the retail branches. He was unable to explain what had happened, telling me that "that is part of security and they don't tell us about that." He said my experience was unusual. He expressed no apology for inconvenience, appreciation that we were customers or any of the niceties that would have helped smooth things over, such as covering the fees we incurred due to the bank's mistakes. He told me he would send our situation to the "Escalation Department" and told me I'd hear from them with 5 business days. When I asked if he would be following up with them to be sure I heard from them, he told me no, that once he turned it over to them, he was finished with it. When I asked for a name/phone number of someone in that department in case I didn't hear anything, he told me he couldn't provide that to me. This call was more than a month ago and I have never heard from anyone from the 'Escalation department", Ryan Mahargh or anyone else from Huntington. My recommendation is to avoid this bank if you value customer service and a positive banking relationship. You won't find either here.

I love this bank! I have two accounts here. One is a CD so not much activity there. But I am…read morethe "co-signer" for my grandson's checking account. He has a part time job so occasionally I make a deposit for him. When I come in to make his deposit, I don't need to fill out a deposit ticket. I don't need to show ID. All the bank requires from me is the name on the account and they make the deposit. Occasionally they will ask me for one piece of information to double check they have the correct account but its not an account number. In other words, they make you feel as if they know you so well (which they don't because I'm not in there on a regular basis) that they can make your deposit for you without providing the debit card, etc. I love that feeling of being in a small home town bank where everyone knows everyone. Its folksy, know what I mean? I will tell you that I shopped heavily for rates for a month before making a sizable IRA deposit. Home Bank had the best rate of return that I could find of all the banks that I checked. I even checked out credit unions, even though there are no credit unions in Mooresville. Some of them were able to match Home Bank's rate but I didn't want to travel that far. You might want to check this bank out. They still offer free gifts for opening accounts. I don't see that too much anymore.

Janell and Kathy in the mortgage department are THE kindest, customer service oriented, caring…read moreprofessionals I have EVER dealt with at ANY bank!!!!

Absolutely horrible customer service. My card is constantly being shut down for transactions I make…read moreout of state, there is no way to update my profile to include that I travel often, they do not contact you before shutting your card down and you will be stuck on hold for 15 minutes, given scripted responses from humans who may as well be machines, and asked up to 10 questions to verify your identity because your SSN isn't enough. Counting the days until I have a new bank.

Manager mr Helvaty was extremely helpful easy to talk with and efficient highly recommend this…read morebranch look forward to working with them

I have been a member of Indiana Members Credit Union for approximately 45yrs. I started when I…read morewhirled at St. Vincent Hospital on 86th St and started my savings in the credit union in the Professional Building. I have never had a problem with my money or with the workers. I feel my money is very safe here. I have somehow had a charge on my account from Florida for a hunting license. That was taken care of quickly since they all know me and know the odds of me hunting in Florida in a Powerchair. That's how they are. They take care of their customers and no one is a number, but soon you become a name. Check out a credit union. I believe they are better and safer than a bank if there is a government money issue. Read about it all you can and see. Love my IMCU!!

Really friendly tellers. The new secure door takes a little bit to get used to but hooray for…read moresecurity, I guess.