The owner of the company, Thiago got back to me and was very apologetic for the lack of response from his office staff. He has come back out to my house and redid the complaint that I had and gave me a $100.00 cash for the missing product. I am very happy with the floor installation. read more

I followed up on the email I sent to BM Flooring on 12/02, and finally got a response on 12/26. That e-mail read "We never agreed to a full replacement for board placement you were not happy with, that was a promise made by LL Flooring not our company.  When LL went into bankruptcy this case was closed and warranties voided." I have texts with BM Flooring where they're setting expectations with me that scheduling was happening. Last text I got is that they were "working on new dates" after blowing off the first proposed date. I asked several times in these texts if LL's closure was going to effect the install, and asked for assurance the install would happen, and they completely ignored it. Then 2 months later of getting zero communication from them, they now tell me they're washing their hands of it because they don't have to answer to LL Flooring anymore. This company doesn't stand by their quality. They don't stand by the customer. They have no problem burning you thousands of dollars. They have no problem avoiding communication with you for months and setting false expectations. These floors were agreed on to get replaced under a signed warranty agreement because they failed inspection and failed manufacture installation guidelines, and BM feels they can just blow it off after stringing me along because LL isn't around anymore to hold them accountable to fix their own mistakes. Unbelievable. read more

When LL Flooring started closing their stores recently, it affected me because I was in the middle of a partially completed flooring project involving multiple rooms. I had lots of materials waiting to be installed in my home. The LL Flooring stores closed abruptly and became Lumber Liquidators. However, they couldn't help and had no access to LL Flooring records. Thankfully, LL Customer Care redirected me to BM Flooring (who had already completed part of the project). Once I connected with BM Flooring, their team went above and beyond to assist me (and apparently many others who found themselves in similar situations). First, they helped me realize I needed more flooring, and graciously acquired it for me. Second, they scheduled a convenient installation date quickly, and got the job done right and at a super reasonable cost. Third, they took leftover materials that I could no longer return. Throughout the whole process, their teams, both admin and install, were stellar. Looking forward to working with them again in the future! read more

This upcoming week will be my second month without a kitchen thanks to BM Flooring and LL Flooring (store #445 - Framingham Store). I will leave a review for LL Flooring as well so people can see that this is the ONLY contractor they are working with. Ignoring the $1220 bogus additional sub-flooring prep charge that mysteriously was no longer necessary when I said I might halt the project that day--which now no one seems to know what the charge was for because BM Flooring swears any sub-flooring work that is necessary isn't work that they are capable of doing (viz., it would require a structural engineer)... my biggest beef with BM Flooring is that they are installing a product (LL Flooring's Bellawood Maple Select 5.25" hardwood) that the owner of the company insisted was a bad product. So why are they the only contractor with LL Flooring in this area if--per the owner--50% of their installs with one of LL Flooring's most popular products results in owner dissatisfaction due to milling issues. Honestly, between the back and forth of LL Flooring swearing the installation was crap and this isn't how it usually is and BM Flooring saying the product is crap and they can do a better job with a better product. This feels like a racket. My kitchen is being held hostage while they go back and forth for my "warranty" after they agreed to rip up and redo... where all they've scheduled so far in the past 2 months is a rip up (without any redo). Meanwhile I can't trust them to finish my living room stairs or foyer because they can't even do an under 300 sq ft BOX kitchen right. If you don't want to be miserable, stay FAR away from BM Flooring and FAR away from LL Flooring Framingham. TWO MONTHS without a kitchen... this is ridiculous... and they still haven't ripped up the floor or redone it. Furthermore, because they haven't ordered product I'll have to wait even longer until they pull their heads out of their bums and reschedule the work. I'm honestly at the point where I think they are trying to wait out this warranty process until I give up and accept the crappy installation. See attached photos of BM Flooring quality. These photos were taken less than 24-48 hours of installation. Floor looks worse now that the filler has dried up and cracked everywhere. You can see the gaps and the crayon filler that others have complained about. Don't give BM or LL Flooring your business until they provide what they sell WITHOUT THE HASSLE AND PAIN... companies like this need to implode. read more

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I went through Lumber Liquidators and they contracted to BM Flooring. They put in Heard County Hickory Laminate Flooring into my condo (Living room, small hallway and 2 bedrooms). The project was completed in the 3 days quoted to me, and the price was comparable to other quotes I received. The workers were polite and showed up on time. They trimmed down my interior doors so they would open and close without scratching the new floors. I was not prepared for the level of mess and disruption involved in this project. I expected a level of care and respect for my home that I didn't get. My place was left a mess since they did the cutting inside even though I asked about doing it outside. There were many scratches and scuffs on my walls also. They addressed the scratches immediately, but the solution also took the finish off the walls. I will need to repaint. I later discovered adhesive on my new floors in a lot of areas. Goo gone took care of it. At one point, I had no where to work as they were in all 3 spaces at once. I would recommend you schedule a project with them during nice weather so they can do the cutting outside and you can escape the noise. If they scratch your walls, ask about repainting rather than "buffing out". read more

Hands down the best flooring company! We had our floors refinished before moving into our new home. Not only was the crew prompt, courteous and professional, they took the time to explain every step of the job. They made sure we were happy with every aspect of the job and treated our home like it was their own. The final product is outstanding. We get compliments on our floors anytime someone comes into our home. Highly recommend BM Flooring, they are the absolute best. read more

BM Flooring - Refinished floors - Flooring Near Me

Thiago and Joao were wonderful. We had an issue with a buckling floor. Tiago was able to resolve this complicated problem which involved getting extra supplies from a center an hour away from our home. A miracle. The work was excellent. He and Joao left our home in excellent condition - the floor problem resolved and the rooms cleaned. read more

They are contracted to do flooring for LL Flooring in Maine. They subcontracted to another company for the install. During the install the sub inadvertently cut partially through a wire that lowers an outlet and two lights. I sent them an email with photos and have now called twice leaving a detailed message and asking for s call back. They have yet to return the call. I am now I contact with LL Flooring concerning this and they are aware of BM Flooring lack of response. I should mention the sub also failed to complete the 1/4 round in a section of our dinning area. Beware of doing business with this company. read more

The installers did a fine job, however, they broke a very expensive kitchen light. We had to contact and electrician, for installation, and purchase a new fixture, which we did, for much less then the replacement would cost. We had LL Flooring, who subcontracted this company, send invoices and a photo of the damaged light. The installation took place on May tenth. BM Flooring does not answer it's phone line or return messages. I have sent a registered letter and contacted the AG's office, to file an official complaint. We were finally reimbursed the money for the electrician, but not the light . It is now July third. Check out some of the other reviews on YELP and BBB. This is not company with a lot of integrity. In response to Brandon's comments, in Yelp, the "actual facts" are that LL Flooring and LL Corporate both sent invoices to BM flooring, without responses. They couldn't get through either! How can a dozen phone calls be considered "Gone Silent"? Nonsense. Just pay me the $246 you owe us today and I"ll retract my review and we both and have a Happy Fourth Of July. read more

BM Flooring came and installed a LL Brazilian Cherry Floor on my entire 1st floor. I can not say enough about this company. Jon and Jason were courteous, professional, and exceptional and what they did. Not a single person walks in to my house without commenting on my floors. I would highly recommend this company to anyone. read more

Small crew, lead by Roberto was here today to do a hardwood stair replacement. They were on time and got started quickly, reviewed materials for quality and the agreed on what needed to be done. They removed old carpet, pad and stairs and replaced with full tread. Because I was keeping the risers in place, they had to make some small adjustments and trim them back to fit correctly. After reading reviews here I was concerned prior to them showing up and I called the LL store in Leominster to le them know of my concerns. Overall very satisfied with the install service , but a bit pricy. read more

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Very sloppy work on an expensive floor. Boards were just slapped in place with large unnecessary gaps left exposed. In some places they used crayon type filler to hide the big gaps left by rushing and not paying attention. No concern for quality or craftsmanship. Outdoor work area was left a mess also. Disappointed in Lumber Liquidators for choosing subcontractors like this. read more

Pretty sure BM must stand for BIG MESS. Went through lumber liquidators that contracted out the job to BM flooring to install vinyl tile in our bathroom. The guys left a pile of staples and flooring nails in our driveway where we park our personal and work vehicles. They left a giant mess of vinyl shavings dumped in the snow and on our walkway. They scuffed and stained our freshly painted bathroom walls. Made a mess of our shower and tub. And didn't have their own cleaning supplies to clean up the foot prints they tracked in and out of our house all day making a mess of my hardwood floors that I'm having a hard time cleaning up. Assuming it must be rock salt that they tracked in and clearly didn't wipe their feet before walking in and out all day. If they wore booties or put down drop cloths this would have been avoided. Tried several times to get in contact with BM for them to resolve issues in a timely manner. They were extremely unresponsive and only responded once lumber liquidators got involved, but still didn't follow through with a solution. When they did finally call back they didn't have an apology or a pleasant tone and didn't follow through with scheduling a time to come back out. Knife marks were left in a piece of the vinyl tile and trim was never put in front of the bathtub as discussed when they came to price out the job. This company was extremely unprofessional and we are no longer interested in doing business with them. Bad experience, absolutely do not recommend. read more

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I went through lumber liquidators for my floor. They contracted out BM flooring for the installation and it has been the worst experience I've had dealing with any contractor. Their work Is very messy even with an expensive floor. No one answers the phone or returns phone calls. I've had to contact lumber liquidators corporate office to get them to come back 3 times already and my floor is still not right. Planks are not set properly and pop back up. There's gaps along every wall. The molding work they did is very messy. They put cement down to level out the floor which went right through the floor underneath and destroyed most of the stuff in my basement. read more

BM Flooring is an amazing company! We recently replaced the rug in our basement with vinyl plank. It came out beautiful! Thiago installed the flooring and was very knowledgeable and professional. We are extremely happy with the product and the service we received. I would highly recommend BM Flooring. read more

Warning! Deeply disappointed in the BM Flooring. I have had a disappointing time with this company. If Lumber liquidators is using them to install your floors go someplace else. After the install of my floors, 4 months later, I was having issues with flooring separation and notices some poor re-finishing I paid for on top of the new install. I went into Lumber liquidators to ask for them to come to look at the floor. They said they would contact BM flooring. 2 months of trying to get a hold of them BM flooring they finally responded after several attempts from myself and Lumber liquidators by email. They asked for a few pictures and would not even come to look at the floors. After looking at the pictures they determined they were fine, and not their issues. I asked for someone to come look at it. Thier response was to wait another month. I have asked to speak to the owner. No response. This is the company motto "no response" to anything that does not give them money. I paid them over 7000 dollars and cannot even get a call back from them. WARNING GO SOMEPLACE ELSE. read more

Have had great experiences working with BM Flooring. I highly recommend them for your next project!