Surprise Blue Sprig Client of 3.5 years
The Good
My daughter has been attending this ABA clinic for the past 3.5 years, and overall, our experience has been incredibly positive. The team genuinely cares about the kids and goes above and beyond to support their progress--not just in the clinic but across all areas of their lives.
While I have not experienced other BCBA's, my daughter's BCBA Carissa has been nothing short of amazing. She consistently goes the extra mile--not only providing thoughtful, individualized support in therapy sessions but has taught me everything I know on how to help my child grow and be cherished for being her unique self. Carissa also accompanied us to many of our medical appointments to help advocate for my daughter's needs with our provider's. That level of involvement is rare and deeply appreciated. Her presence and professionalism has made a tremendous difference in my daughter's life.
The Surprise Clinical Director Lia is also someone who clearly puts the children first. She truly wants to onboard and support as many kids as possible. Lia is bold and passionate about advocating for her clients. That dedication has allowed many families like ours to benefit from services that truly make a difference. Both she and our BCBA Carissa have personally supported me during my daughter's IEP meetings, offering their expertise and encouragement to ensure my daughter's needs are clearly heard and understood. Their passion for their work is clear and deeply impactful.
One thing I've especially valued is how open and responsive the clinic has been to parental feedback. At every turn, I've been able to take my concerns--whether big or small--to my BCBA and the clinical director and have real, meaningful conversations about solutions. As a special needs parent, appropriately advocating for my child is one of my most important responsibilities, and I've always felt that this clinic respects that. They have welcomed my input and, more importantly, learned and adapted from it.
Areas for Improvement
While the desire to help more children is commendable, it has at times led to some unintended challenges. The clinic can feel a bit overcrowded, and this has occasionally affected the overall environment. Additionally, the unwavering focus on putting the needs of the children first--while a strength--has sometimes come at the cost of staff well-being. It's clear that burnout and turnover can become an issue if left unchecked, and I hope to see more balance and support put in place for the hardworking team members, RBT's, and dedicated interns who give so much to our children every day. They work so hard and deserve to be positively reinforced for their unwavering commitment to helping our kids, even on their worst days.
Overall
I'm incredibly grateful for the support, dedication, and care this clinic has shown my daughter and our family over the years. Their team is passionate, deeply invested, and always open to collaboration with parents who properly share their concerns. With continued focus on sustainable growth and staff support, this clinic will only get better. Thank you for being such a meaningful part of my child's journey. read more