I had a very disappointing experience at this store on Dec 27.I went to return some jeans and was informed that they were not taking returns until after the 28th. I appreciate that boxing week is a very busy time and most stores do not accept returns until after the 28th but I was visiting from a small town down East and thought I would ask if they
would make an exception. I would also note that the store was completely empty at the time so I thought they might accomodate me. I explained my situation to the sales person at the till, who response was a big heavy sigh.she immediately called her manager, whose name was Dom, to get approval. His response was extreme; he raised his voice at me and said " you people don't understand what it's like to work in retail! " I tried to respond,very calmly stating that I understand but he said " no you don't! Fuck,!!".
I was appalled! I get that there are rules and I would never attempt to manipulate them but my circumstances were different, and I asked very politely for an exception.This manager does not understand the term "the customer service,".he could have politely stated his case ,but he literally swore at me and walked away muttering under his breath.I have never experienced such rude behavior in a retail store. I definitely will never step inside that store again.That employee needs a lesson in customer service! read more