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    Bluemercury

    5.0 (2 reviews)

    By appointment only

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    10 years ago

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    Lush

    Lush

    4.3
    (192 reviews)
    0.1 mi
    $$

    I came here with my best friend and we had hands down the most amazing experience. Alexa was…read moreincredibly helpful and extremely generous, she was so experienced in all the products and you could tell she genuinely enjoys her job. All of the employees were very sweet and welcoming as well. We were offered samples and given great recommendations for certain masks, soaps, perfumes, etc. After shopping for about an hour, it felt as if we had left a therapy session, it was so refreshing to leave with such amazing interactions. 20/10, highly recommend. I don't see myself going to another lush outside of this location. Alexa, if you see this, thank you again for everything, you're the best ! :)

    Horrible experience this weekend…read more I had at the Lush store located at Victoria Gardens on January 25, 2026, at approximately 4:00 PM. There were at least 4-5 employees in the floor and I had to ask to see if there were items in The back where only a sample was displayed. Employees as a whole seemed disconnected and didn't offer samples or knowledge like I'm used to. I have spent a significant amount of money at Lush since the rewards program began. It was not made clear to me that points must not only be earned but also manually activated. As a result, I missed out on many rewards. Bri at the Ontario Mills location was the first employee to ever explain this to me. During my visit at Victoria Gardens, I interacted with a female employee who appeared to be a manager. She was not wearing a name tag, and the receipt lists the employee name as "null." When I realized my points were not applied and expressed my frustration, there was no attempt to offer alternatives, ask about my points, or help resolve the issue. I was visibly unhappy, yet there was no willingness to redo the transaction or provide a solution. I am sharing this feedback not out of anger, but because I care about the brand and want my loyalty to feel valued across all locations. I hope this can be addressed so future customers do not leave feeling the same way I did.

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    Lush
    March 9, 2025 | Inside | Posh Chocolate Scent Limited Edition | Smells delicious! Fun buy!
    March 9, 2025 | Inside | Posh Chocolate Scent Limited Edition | Smells delicious! Fun buy!
    Lush

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    Bluemercury - cosmetics - Updated June 2026

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