Booked an appointment with a mua for a special night, but rarely wearing makeup i really didn't…read morehave anything for her to base anything on, plus wanting to take advantage of the 30% off of sephora, plus 4x points, i booked a service with sephora today. Not being familiar with the make up artists here i chose any artist as the artist and selected my time, took a shower so my face could be as fresh as could be and headed out. The booking page suggested to come with a clean product free face to benefit fully from the service, which i did. I walked in to my appointment on time and let the person know i had scheduled a service but had not chosen any artist, to which she replied it was okay, she would assign one.
The make up artist assigned to me came over and i let her know i was interested in learning how to do a cut crease on my eyes, and also to learn how to apply the christian dior backstage foundation i had been color matched with and purchased the day before at sephora. She commented that the foundation was an exact match and how they had done a great job matching my complexion. I also let her know that i was trying to take advantage of both the NARS event that was happening in-store currently, today, and the 30% off on sephora products and 4* points ending.
She let me know that a cut crease on my eyes is a special charge because cut creases take over an hour to do, so she would not be able to show me how to do that. I told her i had hooded eyes and wanted to make them appear less prominent and was also looking for a nice fresh bronzed look.
The artist chose items to do my face, although she never mentioned what they were or why she chose them, i do remember a ysl mascara because of the branding , but have no idea of the color or why that particular brand was chosen. I believe there was a christian dior product close to my skin shade but i don't know which. I know a few eye shadow palettes were brought by, but again there wasn't any rhyme or reason to who or what they were, or why they were chosen for me. There wasnt any rhyme no talk about the application process or how to use the items and the whole process was rather lacking.
I also believe the makeup application was rather bland, i looked washed out and pale on one end, but also like i had an mma black eye from another angle.
The artist who did my face was a young bare faced pretty caucasian girl, i'm an aunty who barely wears makeup.
In store there were poc mua artists that were available. The other artists in the store all had make up on, and appeared to have experience with makeup. I felt the managers choice of artist was questionable, but not knowing if the other artists had been booked, or how assignments were made,i didn't question it.
After the service the mma told me she had to check me out, to which i let her know that i had booked and paid for the service online. She said she would get her manager to explain it to me, to which a male sephora employee came over and told me that i only paid a deposit for the service, and that deposit is only a precautionary charge , in case a client books a service and then ghosts them, that they can charge them, but since i showed up for the service, i needed to pay for the service in store. Which i stg, all now still don't make any sense to me.
Personally i believe if you suggest a client show up fresh faced and clean for an appointment. You need to moisturize and prep the face for makeup. I also believe if you are selling a product, and client has bought said product from your establishment, and asks you how to apply said product, you kinda should, especially if they paid for a service and mentioned they would like to learn. I also believe if a client lets you know they would like to take advantage of product promotions that are currently happening, some of those products should be included in the facial makeup application. This was a total waste of time and opportunity. Might have to take a break from Sephora, totally not worth it.
