I've normally only gone to the downtown location and will be only going to that one from now on. The ladies working are really unprofessional and not knowledgeable about what they're selling. I picked out the color I needed because I knew what I was going in for but another lady in the store was being berated at by an employee for putting something on her lips that contained alcohol. A young employee talking to a much older woman really disrespectfully. When I checked out - I wasn't given a total. Just swiped my gift card (I had two for $50 each & I'm glad I checked my own balance beforehand). The total should've been around $54. So the lady swiped one gift card and threw it on her counter, held out her hand for the other. Swiped the other and threw it behind her counter. I had to ASK for my gift card back that would've had about $45 left on it. I'm assuming the lady was going to just keep the remaining balance but I would hate to assume such a thing. I ended up asking for both back and she acted annoyed that I did so. She then tells me she'd email my receipt when I asked for it to figure out the total of my purchase. I had to call 4 hours later to get the correct email on file to get my receipt. The lady on the phone wasn't any more professional. I still haven't received my receipt. If BM wants to sell high end product in towne center they need to hire high end help. Sad! read more