I recommend considering other retailers for your purchases. Following my recent experience, I will be shopping at Nordstrom, Sephora, or Ulta. Here are the reasons:
1. **Return Experience**: I recently returned a perfume I purchased the previous day. As the purchase exceeded $200, I received a bag of samples. Upon returning the perfume, the sales associate complained about the day's returns and stated that the unopened samples and perfume would be discarded. They could have either allowed me to keep the samples, as the remaining purchases were nearly $200, or simply processed the return and inquired if I needed further assistance.
2. **Customer Service**: On a previous visit, I sought advice on a dry shampoo. During this interaction, another customer arrived, expressing interest in a more expensive haircare product. The sales associate abandoned me to assist the other customer.
I understand that they work on commission, but generating sales is also about building relationships and treating customers well. read more