A couple of things other than the outrageous prices that I didn't care for: The young lady who was…read moreseeing my cats was kind of rough with them for no reason. Grabbing them by their scruff in a very rough manner for zero reason. It just didn't make sense. On top of that, an older male who was present (in and out of the room) was very rude toward me. He had made mention of my cat's cleft palate which isn't a cleft palate at all and I was getting ready to explain what was really going on with her mouth, as I spoke up, he abruptly walked away while I was speaking to him. Rude. One of my cats was given meds for parasites and the young lady put it on in the wrong spot. You could look on the back of her neck and see that it was too far to the right. The whole point of having it right at the nape is so the animal can't get to it. My assumption is that she was able to get to it, because she threw up and had diarrhea all night. I wasn't told before or after that this med could cause this sort of side effect. Thank goodness she seems okay now Anyway, this place wasn't terrible. The young lady working the receptionist desk was very kind and polite, the young lady who checked out my animals was not impolite or rude toward me, but handled my cats roughly and misplaced the meds and did not give info on possible side effects before or after administering, and the older man (my guess is he is the actual Vet, but no one introduced themselves or gave their titles) was very rude and dismissive toward me by walking away while I was speaking. I don't take disrespect lightly so I'll never go back to this place. Be nicer and more respectful to your customers and be gentler with the animals.

Awesome people and quick in and out. Always fast and gets to the point and now i have to hit 85…read morewords

Friendly staff, pet friendly everyone at the counter, is very helpful , the vets are always helpful…read moretoo

Wonderful place and my veterinarian was super! I was impressed! Dr. Desousa was knowledgeable,…read morefriendly and thorough. The whole staff was just great. Prices were reasonable. My vet from now on!

Highly recommend! We had never boarded our 14 year old dog. I visited several kennels and didn't…read morefeel comfortable with how she would do. As soon as I viewed BG pet chalet I knew it was the place for her. We opted for a room in the house as well as daily photos. She was often outside in the photos. When we picked her up she was at ease with where she was.

Hard pressed to find a boarding facility for the holiday weekend where we live so I called and made…read morea reservation here for my sweet Tank. He stayed there for a week. I paid extra for the daily updates since we were so far away and received them like clockwork. One day they forgot the pix and they credited us for that day. Only negative I could see was he came back pretty spoiled since the staff thought he was so cute and packed him around all the time. Will use them again.

This clinic had an amazing staff that really eased our grief as we said goodbye to our 14+ year old…read morecat, Roxy. From the first interaction (phone call) to the last, they were professional & compassionate. Highly recommend. 10/10

Cruel, Greedy, and apparently Incompetent…read more Our little cat had been struggling with a hyperthyroid problem, was on medication for months and showing little improvement. He was extremely skinny. He had a few very bad days and on his last morning he had crawled into his bed and was barely breathing. He stayed like this for hours but seemed peaceful. We hoped that he would just sleep and pass away. After not moving for most of the day, with very shallow breaths and glazed eyes he began to have severe muscle spasms. We realized that he was not going to go easily and did not want our young granddaughter to witness this. Our regular vet was not available. Over the past 50 years we have had many pets and had to have a few euthanized. It's heartbreaking but had never before left us feeling disgusted. We took Kitty to Bluegrass Emergency Clinic. A staff member took him to another room while we waited. Another staff member came in and explained that the cost would be $265. This seemed extreme compared to our previous experiences of perhaps $65 but we were able to pay the cost. Kitty was brought back to us, wrapped in his towel, with a bandage around each front leg and an IV attached. We got to say a final goodbye and the doctor administered a few separate injections. The whole process seemed strangely complex. Kitty was returned to us in a box and we brought him home for burial. I received a detailed invoice by email: Quality of life exam - $71.25 (Apparently the doctor couldn't tell that this was a poor dying kitty) Catheter placement and Catheter - $51.25 Euthanasia and Euthasol - $128.35

They were great a took care of my puppy with kid gloves. They did what they needed to do and they…read morebandaged him up well and gave me recommendations and medication for him.

My regular vet was out of town so I took my cat to MedVet. I was charged $2,900.00 for an IV for…read moremy cat that included potassium supplement. Calls to the vet for an update were ignored. No work up to identify and redress the underlying cause of of the low potassium was ever performed. The next day I brought my cat to his regular vet and our vet immediately diagnosed the issue, provided a potassium supplement and IV, and trained me how to administer the IV. My vet charged $45.00 for the IV and potassium supplement. MedVet is worthless. It's only skill is charging for services not provided under the guise of "urgent care" with no work up and no communication.