If I could give zero stars I would. Avoid this place. Two occasions they didn't clean an item…read more Neither time took responsibility or offered discount/refund. This place is awful. Prices are high, they make you sign a waiver, and make no effort to take care of your clothes.

The work was done as promised but because the thin tatted out blonde woman was so nasty and…read moreunfriendly, I had to downgrade the rating.

I have never been more disgusted in my life. I chose to go to this harts dry cleaning service…read more location 3 weeks ago. Upon dropping off my clothes, I pointed out to the worker that I want lint to be removed from my clothes when cleaned. I picked up my clothes and they were not cleaned! The stains were still in place, and hair was on the clothes. They did not apologize however, I allow them to try to make it right. Upon returning to retrieve my items, services were still not complete. This old, wrinkled, ugly, dry faced women without and good teeth in her mouth said that they do not provide lint removal and they do not guarantee that my clothes will be completely cleaned. I asked her what am I paying for then? She proceeded to be rude. The customer service was not present. I am completely disgusted with the way people treat others when they are unhappy with themselves. I will never return to this location and I will make sure I inform everyone whom visits this location at my job not to return. The attitudes of the women there are disturbing. If you want clean clothes go someplace else. HARTS CLEANERS IS NOT THE PLACE

Great dry cleaner place that also has a drive-through. My wife had dropped off a pair of my pants…read morewith a stain. They got it cleaned within a couple of days and was under 10 dollars.

Well, I changed to this cleaners due to pricing at my other cleaners. Penny wise pound foolish. I…read moretook an expensive dress that had two small salad dressing spots. I said: DO NOT spot clean this as it will leach out the color. I would rather have the spot than the color leached out. Well, they leached out the color, were ugly about it, insisted on recleaning (like that puts color BACK), then when I came back, said they didn't do it. THe front desk person said they were afraid of the manager, and wouldn't support me for fear of losing their job. How you do one thing is how you do everything, and lying and bullying don't seem to be very good business practices to me.

These guys are my hero's!! I had a jacket that I absolutely love that had gotten washed and dried…read moreby my son and I thought it was ruined. I was so sad. So I wandered in here thinking they were going to tell me to.throw it away and just be over it. The ladies were so very, very nice! Told me no problem, they would take care of it. Today I picked it up and it looks brand new. I almost cried I was so happy!!! I would definitely recommend this dry cleaner and you can bet I will never go anyplace else for my dry cleaning needs!! Thanks again!!!

Super friendly and knowledgeable staff, quick turnaround, and quality service all at a very very…read morereasonable price. Would highly recommend

Very friendly, great prices, dry cleaning of my 4 suits looks great!! If you need a great dry…read morecleaner that charges a reasonable price, make sure you stop by.

They definitely squeeze as many machines into the space as possible. I thought it was kinda weird…read morethat the smaller washing machines are closest to the big dryers and the big washing machines are closest to the small dryers. My clothes were clean and dry when I left and I liked being able to fold my sheets at the table. I was surprised that it cost me about $8 to do 1 load of wash and then dry especially since I don't dry half of what was in that load.

Washers wash great however the dryers take FOREVER AND 3-5x prices of anywhere else in Lexington.read more

Probably a little pricey if you do a lot of dry cleaning, but since most of my wardrobe is…read morewash-n-wear I don't mind to pay a little more to shop local. The inside of the store is clean and seems to be organized and smoothly operated. Centrally located in Chevy Chase near Josie's!

The staff is friendly and they offer 1 hour dry cleaning. However, they are pretty pricy. I paid…read more$36 to get a dress, pair of pants, and a sarong dry cleaned. Then, when I picked up my clothes I noticed that the designer tag inside my dress was hanging on by only one side and the dry cleaning tag was attached to it. That annoyed me. I will have to sew it back on. They must have torn one side off when attaching the dry cleaning tag and didn't fix it. That is not worth the high price they charged.

I have been using Chase Cleaners for over 2 years now. It started as convenience due to my…read moreproximity to the location- but now they are the only company I trust to clean my clothes right. Here's what I feel they do really well: Pricing is really fair for standard cleanings. I typically come out of the store paying less than $50 unless I'm bringing really large pieces, specialty clothing like leather, or have more than 6 pieces to be cleaned. They are also very timely on service. If you arrive by 9AM (I think) you can drop off your clothes for same day service- but even if you don't make the cutoff time for same day service I can typically get my business clothes back in 24-48 hours. I know they have a third party cleaner for leather - so that will take longer. Bedding took 4-5 days but was well worth the investment for the comforter that I needed cleaned (it had a nice dog smell to it). The only thing I can say they could do better is setting up a website for informations/Q&A. The absence of that is part of why I think writing this review is important for a local business in the neighborhood. I did not expect to be so particular about a dry cleaning place, but here I am traveling for work and deciding that I will just wait to get my suit cleaned between work trips this week and next week just so I can take it to people I trust. Thanks to the kind people at Chase Cleaners for always taking care of me :)

My first experience was a pretty disappointing one. I dropped off some sunbrella curtains and some…read morewool blankets to be dry cleaned and they told me they would be ready in a week. I came back two weeks later to find that they had not been cleaned at all, and apparently didn't have the resources to do the cleaning that needed done in the first place. The owner claimed to have called me to notify me, but that was not the case. I asked if they could do anything for me to offset my disappointment so I could hopefully justify using them again in the future and they denied my request. The people at the desk both when I dropped off and when I went to pick up were very polite, but not actually helpful unfortunately.

I absolutely like having my dress shirts cleaned & pressed at this Harts location! ( as I'm lazy to…read moreiron myself ) I also like the customer service I receive, Michelle is great & remembered my name, that my friend is awesome customer service! I'll be back!

Hart's just ran an amazing special on comforters and they did a great job on my feather duvet -…read moreperfect timing as it came out of storage for "False Fall", and there is nothing better than snuggling in a fluffy duvet on a chilly morning!

I've used them for 10 years or more for laundering and dry cleaning. I have most things firmly…read morepressed and they stay that way through multiple wears. The value and service is impeccable.

Dropped of a couple of women's suits and a dress shirt on a Thursday at 3. Monday was the soonest…read morethe shirt would be done. No big deal and my fault for not bringing it sooner but the place smelled like an ashtray. It was a obvious the employee must smoke in the back with your clothes. I won't be taking my laundry back to this location again.

My elderly dog had an accident on one of my favorite dresses (gross, I know). I took it to this…read morecleaner, who assured me that they could remove the odor. Well, that wasn't the case. I could tell from the moment I opened the dry cleaning bag that they hadn't really cleaned it due to the overwhelming urine odor. Then, I even noticed that it smells like my winter perfume, which makes me question how well they cleaned it at all. The price isn't good, the facilities are dirty and, as I've noted, the service is crap. I won't go back.

Have been using them for 30 plus years--best in town for price and quality of serviceread more