While prepare for a freeze this winter, one of the lines at the pressure tank broke. Given the…read moresituation, I thought it may take several days to have someone come out to make repairs. They were ready to come out that afternoon. Communication was excellent and they were able to make the repairs with me off site. Quality of their work far exceeded my expectations and price was very reasonable. I will definitely call them again when service is needed.

If you decide to use this company be prepared for very poor communication and service. The well is…read morefine, but we live out of town, and they seemed to avoid us at all costs. We tried to meet them on site, and they came early and were gone by the time we got there. They never return phone calls, and don't send out invoices in a timely manner. We were supposed to have a walk through on the system once completed, and it never happened, even though we tried to set it up and called to ask about it. The girl in the office is nice and took our name and number, but we never got a call back - about anything.

After signing a contract and paying a deposit, we were told the well would take approximately 30…read moredays. After payment, communication dropped off and I had to repeatedly chase the company for basic information and updates. Only after continued follow-ups did they begin calling weekly; however, Matt still refused to provide any timeline for when drilling would start. He later stated that the 30-day timeframe was only said verbally and was "a wish," not a commitment, despite it being the basis on which we agreed to move forward. The permit was allegedly approved, yet there has been no mobilization, no start date, and no accountability. Accepting a deposit, providing an estimated timeframe, and then dismissing it afterward while refusing to give a schedule is extremely unprofessional. Based on our experience, we would not recommend proceeding without clear, written timelines and firm commitments.

From the owner: At Texas Southern Drilling, we help homeowners, ranchers, and businesses across Southeast Texas…read moregain dependable access to clean water. Our licensed and insured team specializes in water well drilling, pump installation, and long-term service to keep your system running strong. We proudly serve families and landowners throughout Colorado, Austin, Fayette, Fort Bend, Washington, and Wharton Counties, bringing years of local expertise and state-of-the-art drilling equipment to every job. Whether you’re setting up a new well, replacing an older system, or planning for growth on your property, our wells are built to last. From free estimates to complete installation, our focus is always on transparency, quality workmanship, and making the process as straightforward as possible. When you choose Texas Southern Drilling, you’re choosing a team that values honesty, craftsmanship, and reliable service for the long run.

I've had the owner of the business, Gabe, in and out of my home numerous times on several different…read moreprojects. I'm always impressed with how professional, and polite he is. He's careful to leave everything just as he found it- even after working on my bathroom remodel, there was very little mess! He offered several design suggestions on my master bathroom when I wasn't exactly sure what I wanted, and I was thrilled with the results. He also installed an RO system for me, and I've had absolutely no trouble with it. As far as value, I felt like his pricing was very fair- he has a lot of experience, so I was glad to pay what he asked, but he was also concerned that he would work within my budget, which I appreciated. All in all I would highly recommend this local, family owned business!! Thanks, Gabe!

From the owner: Say goodbye to hard water deposits. Improve the quality of your drinking water, improve your…read morebathing experience, and drastically increase the life of your faucets and water-using appliances! Our mantra is Service, Quality, Value. Contact us today for all your water treatment needs.

First off Mike is a great guy and extremely knowledgeable and it looks great and seems to function…read morelike it should. Unfortunately that's where the good ends. As a 2x disabled combat veteran I had them out for an initial appt. all went well and was suppose to be contacted with an install date. Never happened and I forgot about it. 2 months later came across an old email and sent a message about experience. Apology and appt set. Mike came out did probably 95% and around 6pm had another appt to get to so I said just come back as it was minor stuff, sorta. A few weeks go by and I didn't hear from them. Sent a email about issues and water never getting tested before or after install.... Important to know if you actually need system or additional things to fix issues. The next day I get a email about service plans... lol. I'm thinking WTF... not even finished with job and trying to get more. Sent email with disappointment and frustration with the whole experience. Guess what? I get a call, and all that is said is "that was a system generated email for all new installs".... and appt.for a week from today. No apology for all the actual issues and what can we do to make it right and you happy. It seems this is the way of the world now, pay for product or service and it doesn't matter to company if you get what you paid for or should have gotten. Customer service and making a customer happy and satisfied for what they paid for is long gone.

Mike is great, very honest and transparent about the products he sells. He didn't try to sell me…read moreanything besides what I actually needed, and gave me a master class on why I didn't need to buy everything I was thinking I needed. He could've very well just agreed with me to make more money. It's really rare these days. I definitely recommend him.

Covid delayed them by a year; understandable perhaps, but since it was outdoors, I don't see what…read morethat difference that would make since it is outside. Apparently Sam Brown, the father was ill, which I am sorry for. But it took an extra year. Then I started calliing to get the pressure tank delivered - about $1800. i wanted to see how it would be placed so I could protect it once it was down. I emailed Sam and his son, I texted, I called many, many times with no answer. Sam finally answered one day and said he was better but there was a medical crisis (maybe his son; I don't recall). He said he would go look. This was about a month ago or a bit longer. He told me he would call me within 2 days, but he didn't. I finally reached him and he said that someone had stolen it. As he was not even working during that time and now there is another medical crisis, I don't believe him. My gate is always locked and the goes back about 1200 feet before you get to where the well is. I had plenty of other things people could steal if they wanted to...and nothing else was taken. There were cows, and since I hadn't built the well house, the pipes were broken off the well, which I am happy to replace, and am replacing. He said the pad was there. Well when I checked, there was a cheap piece of plastic with no indentation on it, no indentation on the ground. It was NEVER there. We got out there regularly and no one came in there and took a pressure tank! It is absurd. I was never notified that they would deliver it (I specfically askee to be notified so I would be there when it was delivered). No one had answered my phone calls or emails. I finally told him, after he said would call and didn't that I would talk to an attorney, so now I have no recourse, as he is threatening to block me because I call and text and email, but he doesn't keep his word! THE LOCAL WHO REFERRED HIM APOLOGIZED! He said he doens't know why he did it and he should have referred Jackson's. If you want delay, no communication, etc, go ahead and use them, but I heartily discourage you. I will be happy to take this down if I get my pressure tank, or proof that it was delivered....like a photo of it on my properlty easily taking by a phone.

absolutely a fabulous experience! Sam and Casey are professional and knowledgableread more

They built porches for us. From planning to punch list, the workers did exemplary work. We are very…read morepleased with the results.

From the owner: Whether you are building a custom home, renovating or are in need of repairs, we would love to help…read moremake your dreams a reality!