We moved here just over two months ago after doing significant online research and visiting this…read moreand several other CCRC facilities, both here and in southern California. I cannot imagine being more pleased with our choice. The Plaza, which is a part of the Querencia complex and provides just about all of the therapy, recovery care, skilled nursing, and late in life care we can imagine, and it is just a walk down a hallway from the main residential part of the community. You are free to do as much or as little as you want here, although there are many programs promoting physical and mental health opportunities that are designed to promote health and long life. The staff, referred to here as 'The Team' are exceptionally friendly and helpful. As new residents we are surprised at how quickly we felt at home here. One of the things we like is that the Querencia is not as large as the units we looked at in California and we have come to know a lot of the other residents here. We immediately became very happy with our choice and thouroughly look forward to spending many years in our new community.

I am extremely disappointed with the treatment I received from Constance at the front desk during…read moremy recent visit. While the staff member conducted their duties with a surface-level professionalism, their tone and behavior were condescending , dismissive, and bordered on openly rude. At one point in the conversation she stated "How did you even get in here?". It's important to mention there was one man sitting at the front desk when I checked in on the tablet, She of course wasn't. What concerned me most, however, were the subtle but unmistakable racial undertones in the interactions--particularly in the difference between how I was treated compared to the other guest.

After years of dealing with my husband's health situations solo, I realized that I needed help and…read moreI turned to Resolutions Hospice after reading the reviews here on Yelp. I was not disappointed! Glyn was assigned to our case and she was awesome. She answered my questions, made appropriate recommendations, and above all was not only compassionate with my husband but also looked out for my wellbeing. She went the extra mile and sat with me as I waited for the mortuary to pick up my husband when he passed. The care was beyond excellent. Many thanks for making an exquisitely difficult situation bearable.

Resolutions has a small town, mom and pop feel. Everyone I have interacted with has been incredibly…read morekind and just genuinely seems to love their jobs. It's a bit of fresh air to see people happy to help. Sad to say, it's seemingly more and more rare. Keep it up, Resolutions Hospice!

They don't treat the patient how they deserve to be treated the workers are sloppy and are on their…read morephone the patient are t allowed to eat unless it's time for breakfast lunch and dinner they aren't allowed to have snacks or anything Maria who just retired cleans colostomy bags with diaper briefs and they don't clean anything properly. They don't clean the house. The community director is always outside on on her phone making out with men. while workers are trying to find her cause they were in training

We recently had to find a place for our dad after he was diagnosed with cancer. We had a great…read morevisit with Silver Leaf and chose them. We were there a lot. A lot of people in and out to visit and hospice was there almost every day. They were so welcoming and accommodating and kind with everyone. More important was the incredible care they gave our dad. They couldn't have treated him with more attention, love, and skilled care. They consistently reported back to us how things were going in detail and were in lock-step with hospice. We felt so relieved to have him in such a wonderful place. And, it is clean, has a large parking area... a very comforting and homey feel.

My husband w/FTD moved to Auberge at Bee Cave. I found the staff to be loving, hard-working; and…read morethey listen with a willingness to help. Meals are delicious & staff seemed organized when feeding & giving meds to residents in dining room. First full day at Auberge I visited my husband. I located him in the activities room, in his wheelchair w/his head hanging low. He was unresponsive. A staff member approached me & advised he had been in this state for a long time. Nurse was called & he was rushed to the hospital for a 2-day stay. My Husband was given wrong medication which had been discontinued. Auberge advised this was not their fault but the pharmacy's fault. My husband was sent back to Auberge and perished several days later. Heartbroken! I paid over $7000 for the first month. Upon my husband's death, I was advised there will be a refund of some kind. Apparently the Contract I signed states an Additional 2-weeks will be charged when resident dies. My refund will be less than $2000 which means I'm paying over $4000 for a 1-week stay minus the 2 days in hospital. I understand mandatory two weeks charge upon death if resident had a lengthy stay, BUT my husband was there for 7 days (minus the days in hospital cause by, in my opinion, improperly medicating)! Unhappy!! Experience from Friday, 8/30/24 through Friday, 09/06/24.

I moved my mom to The Auberge at Bee Cave in February 2024 and I am so glad I did. The community is…read morevery easy to access and the rooms are very spacious. The best aspect of The Auberge is hands down the staff. Between the Administrative staff and the care givers I know my mom is well cared for and looked after. They are patient, attentive and provide stimulation for all of the residents throughout the day. Her room is always very clean and her hygiene is of upmost importance. Before moving my mom to The Auberge at Bee Cave, she was living in a different Assisted Living community. I struggled with clear communication and follow up because my mom is nonverbal. The staff at The Auberge Bee Cave is very sensitive to this condition. They all are very communicative and anytime there is a question or an incident they call me immediately. It is such a relief knowing that my mom is safe and in a caring community that truly looks after her needs.

When the time comes to make a decision for support for a dying loved one, Hospice is the…read morecompassionate choice. At least, that's my opinion, after going through this process a few times over the years. That said, not all Hospice providers are equal, and some are more available or less supportive, depending on the facility and your unique situation. I had the support of Odyssey Hospice for a year and a half for a dying relative, which is probably longer than most people use Hospice for a particular instance. My relative was at his home, then at two different facilities during that time, and they weren't facilities where Odyssey normally visits. They were undaunted by this, and made weekly visits anyway. They were able to work with my relative's current doc, who happened to be a visiting geriatric physician and already had a relationship with Hospice in general. So we went ahead with them. The chaplain, Richard, was the bright spot of the entire experience and went above and beyond his role in providing support. I think I stayed with this Odyssey (aptly named) because of him. I'd give him 5 stars. Unfortunately, we were assigned a nurse that we didn't like and were stuck with for the entire time, and they are the one who directs care and support for the patient. She ended up putting a lot of their job on me, making me run around town picking up medical items and medications during my work day, calling me at incessantly at work, and laying on the guilt nice and thick. I dreaded the sound of her voice. I'd give her one star because you're not allowed to give zero. There was some turnover in the social worker department during that time, and while each MSW was decent, it was hard to start over. As far as I can tell, their job consisted of providing lists of facilities and services and listening to me rant while I became increasingly more frustrated. Unfortunately, I still had to do everything myself while I was trying to work and be a mom. Two stars. One thing I'd advise if you're in the situation to need Hospice support is to ask your doc or facility manager which one they'd recommend, and make sure they can support you in your particular situation. Another piece of advice: don't be afraid to switch to another Hospice provider when it turns out they can't. As I've found out later, it's a fairly simple process.

I want to take this time to say Odyssey Hospice has been amazing in it's care for my father. Rick,…read moreBrandon, Elizabeth, Robin and the entire staff have made themselves availble any time for any reason. They have answered all my questions and made sure the family is best prepared for the final days of my fathers life. The on call nursing staff have been outstanding. At a time when a real spiritual connection is needed to get through the day I can say, Thank God for " Odyssey"

While my father was in Sonder Hospice Care toward the end of his life the staff was very empathetic…read moreand compassionate. They were angels helping usher him our of this life. The entire staff was available to my family as a means of support. We are truly grateful to have had them by our sides as we experienced the loss of a loved one.

Our family used Sonder for 1.5 years up until my husband passed in October 2026. On the day he…read morepassed, Sonder was absent, leaving the family without support. Alerted by the nursing home staff the night before that death was imminent, the on-call Sonder nurse made a decision to recommend holding off until the next day for a visit and hadn't remembered to ask about his vital signs. The family asked her to do so. The Sonder nurse later said that they would be around in the morning - which didn't happen. They never came. I found myself alone without any guidance. Yet, I recognize that Sonder delivered excellent care throughout the years, reaching out when called when he was initially in the hospital and later at home. I do believe the care he received helped extend his life as he was only in the nursing home for less than 2 months at the end. They visited regularly - the nursing staff, the chaplain, and CNAs for personal care - and created solid and mindful relationships. Unlike other hospices they didn't push heavy narcotics on you but provided excellent explanations as to how to use these drugs. Thus it is hard to reconcile the excellent care at home and the unfortunate turn of events at his passing. Perhaps what could be improved are communication styles, staff quality and education, or more nurses. In any event, no family should be left alone at the end.

My family and I will be forever grateful with Dr. Latorre. He has gone above and beyond to help us…read moreand our grandparents. After hearing multiple doctors/physicians tell us no, he managed to tell us yes. He fought for what we wanted and always gave us hope and a new answer. We have deep gratitude for all his support. If you are looking for an honest answer and something that will benefit you, please consider Dr. Juan M. Latorre (:

A relative had to stay here for 2 weeks after a hip fracture. I had been given a choice and this…read moreone seemed ok online. It turned out to be great. Nurses and techs are very hardworking, professional and attentive, especially appreciated given how depressing these places could be. The physical therapist and occupational therapist we were assigned were both outstanding! They couldn't have been more thoughtful and patient. It's a modern bright place with a common room where you can have a meal or a game with visitors. The therapy gym room looks well equipped. Only constructive feedback I have is the check in could have been better. We weren't really greeted by anyone like the case manager and so we didn't really know what was ahead of us.

I've never stayed here as a patient, but can confirm -- the cafeteria food is pretty good! I've had…read morefamily members be hospitalized here both in the med center and the rehab across the turnaround entrance, and when I come to visit I sometimes pop into the cafeteria to get something before going to see them. They have several parking garages that offer short term parking for free (like 30 min or less), but otherwise unless you have validation, you do have to pay. The spots are kind of small and so are the signs in the parking garage, so pay close attention to make sure you're driving in the right place. Overall though, this is a pretty good med center in my opinion that offers most of the major medical subspecialties you may need for your care. The inpatient rehab is also one of the best in Austin, and they are one of the only facilities that offers a driving test if there's a medical concern for someone's safety re: driving (e.g. in a patient with cognitive impairment/early dementia).

It was the closest near me and the emergency room was a good experience. The guy behind the counter…read morechecked me in quickly and within 10 mins my name got called. Adriane was my first point of contact and he was great through the whole process! These things do take awhile and a lot of people coming. My main doctor was awesome I think her name was Lidnsey but I wish I could make her my primary care doctor she was Amazing.