We really appreciate ALL of the concern and care that not only our caregiver showed my parents but…read morethe owners as well. It is evident that this company is solid in customer service, state regulation requirements and every detail was covered. The communication was wonderful with the scheduler and the office manager. They were on board with how to care for my parents, while I had so many responsibilities in addition to their care. I am so thankful for your service to us during this past few months. My whole family thanks you very much. I hope many others get to use your services.

Care Renewed is the only home health company I will ever use. I cannot imagine anything they could…read moredo to improve their service. My grandmother is recovering from a fall that caused a temporary brain injury. We needed more help than I could provide and I was desperate. I found Care Renewed online and the reviews were all excellent so I called and Fritzi was in our kitchen in 2 hours to discuss care and had a caregiver for us the same evening. I finally had a good night sleep! The team that worked around the clock to take care of my grandmother was so warm, lovable and competent. I spent many hours there with them. They took care of everything in her home from laundry, cleaning, bathing to just hanging out and listening to her stories. It's nice to be comfortable with caregivers when they start out strangers and now feel like family. We had a previous experience with a home health company so I was reluctant to hire another. The former sent an aide that was sick and asleep when I stopped by. Thank you so much Ms. Fritzi for the care, attention to detail, hands on management, and the visits you made yourself to check on my grandmother. She is precious to us and you are all the best!

Care Renewed Homecare is the best in Austin. We used a couple of different providers for my mom and…read moreit was a nightmare: caregivers not showing up or just not caring. Once we switched to Care Renewed, everything changed. Not only did caregivers show up, they were knowledgeable, caring and interacted with mom. I was able to sleep at night and even go on vacation. I highly recommend Care Renewed Homecare.

Nancy and her company are amazing. They helped me through the death of my mother and a lot of…read morefamily trials with helping my disabled father. She will always make sure your family has the best suited care. I will always cherish everything Assisting hands has done for our family.

Amazing and professional! I have worked with several of their caregivers, and I'm always impressed…read moreby their assistance and kindness.

Many people do not realize that Round Rock has an affordable respite option for families who are…read morecare giving for an elderly loved one. Elderhaven provides a breakfast, lunch, and snack as well as having amazing activities and social events. Both Elderhavens have a licensed nurse that is able to assist with some medications management and other medical needs. The heart of the program is the activities. From Arts and crafts, to Parties, to even karaoke. They are open Monday through Friday from 7:30am to 5:30pm. They are very reasonable in their daily rate, but do require a minimum of two days per week. They do not allow for Drop in service. All new clients must first be admitted before they can begin to attend. They accept Medicaid and VA Benefits. The staff is friendly and is trained in Dementia and Alzheimer's care. This is a great resource to any family who is currently caregiving!

From the owner: AGE of Central Texas Adult Day Health Care provides non-residential, licensed care for older adults…read morewith physical and cognitive needs in a safe, medically supervised environment. Older adults, who would otherwise require full-time in-home or residential care, can receive assistance with daily activities to allow them to continue living in their homes or with their families with the support of adult day health care services. The care team at AGE's Adult Day Health Centers includes a full-time nurse, certified nurse aids, health care and social service professionals, licensed dieticians, and other professional staff. We closely coordinate and communicate with family members, physicians, therapists, and other care professionals to ensure a continuum of care. AGE's Adult Day Health Centers also provide a community-oriented environment where older adults engage in stimulating and therapeutic activities with their peers. Please contact us for a tour and to learn how AGE can support you.

After considering several other facilities in which to place our mother, Shady Trails was the…read moreobvious choice. That was over two years ago and we have never regretted that decision. The environment far surpasses other options. It is a spacious house with personalized rooms, low resident-to-staff ratio, and customized meals. The staff are always friendly, helpful and attentive. The owner Terri and manager Haley have always gone the extra mile to answer questions, assist with paperwork, and coordinate care with visiting health care providers. The residents have also been regularly entertained by musicians. Our mom has especially enjoyed the classical guitarist. It may cost a little more than your average care facility, but it is well worth every penny!

My husband and I had the joy of performing for the residents at Shady Trails, and it was a truly…read moremeaningful experience. We also had the chance to observe the owner, Terri, interacting with the residents, and it was immediately clear how much she genuinely cares for them. She knew their names, their favorite music, their past careers, and what makes them smile. Terri didn't just speak with them--she connected with them as friends. The fact that she takes the time to bring in a variety of performers shows just how dedicated she is to helping the residents continue to enjoy and engage with life!

If there were a lower star rating, I would choose it. Please do your due diligence before placing a…read moreloved one in this facility. I want to begin by recognizing the people who truly made a difference. The hospice nurse, Sheena, was exceptional -- compassionate, attentive, and everything you would hope for during such a difficult time. I am also grateful for Victoria in the Business Office. Of the several business managers I dealt with over three years, she was by far the most helpful. She consistently sent invoices to our long-term care insurance on time and even joined calls with the insurance company to resolve payment issues. She was professional and responsive, and I appreciate her efforts. Unfortunately, my overall experience with the facility itself was extremely disappointing. First, ask about annual rate increases. The monthly cost increased substantially each year. Most recently, the rate jumped $500 -- from $7,835 to over $8,300 per month. Second, be aware of their billing structure under the new ownership group, Pegasus. Charges are now split into a base "rent" plus a 1-10 care level rating. My mother was rated a 2 out of 10, and we were billed accordingly. Make sure you fully understand how this system works before signing anything as I can only imagine what they are charging those that "rate" higher. If you have long-term care insurance, monitor invoicing closely. Insurance coverage is only helpful if paperwork is submitted accurately and on time -- and that was a recurring issue until Victoria stepped in. One final note: My mother passed away at the end of January. I had her belongings removed from the room on February 1. Despite this, I received a final statement for over $3,600 for February because her passing was considered a "two-week notice." That policy, applied in that moment, felt deeply lacking in compassion and simply a money grab to give them more time to try and find another "cash cow." What is perhaps most frustrating is the broader reality that facilities are allowed to raise rates year after year with little oversight, while families are navigating one of the most vulnerable seasons of their lives. The generation that built this country should not feel like a revenue stream at the end of their lives. There seems to be minimal accountability around how aggressively these increases are implemented or how billing policies are structured. Greater transparency and oversight would go a long way in protecting families who are already under enormous emotional and financial strain. I rarely leave reviews, but I wish I had known these details beforehand. This is already one of the most stressful seasons a family can face. Ask detailed questions. Read the fine print carefully. Understand the billing policies in advance. Finally, if you are a company that responds to reviews to try and reduce the impact, please reach out to me and share with me how you aren't only concerned about money, because that is exactly how you come across. So please, don't come on here and give some BS corporate "company" answer as to how you think this is justified. I promise you, if we randomly asked 100 people if charging someone for two weeks and over $3600 after they have passed, you would not like the results. If what you are doing was justified, then when you submitted the invoice to the insurance company...they would pay it. The fact that they won't, isn't them being greedy...it's you...because it's flat out wrong to try and still profit from a dead person. IF you do want to discuss it, dont send someone on the payroll, send the suit wearing, luxury car driving F*$#@ who lacks logic! I genuinely hope your experience is different.

We didn't reach out to LifeWell corporate office as we were afraid it would cause my husband…read morefurther trauma, while in The Legacy's care, by submitting a complaint and that's why we waited until he was safely somewhere else. If you really care about your residents you would have reached out to me and not on Yelp. The two months that he has been away from The Legacy at Crystal Falls he has had one fall from standing and it caused a bruise and didn't even break the skin. That's when we started questioning all of his injuries while in your care which we were told were from falling out of bed to missing a chair.

Ken Missler and the Riva Ridge crew are WONDERFUL! They take meticulous care of…read more all the details needed so that I could rest knowing Mom was in good hands. Their caregivers are so loving! Ken is on top of the communication and Mom received a beautiful, warm welcome into the facility and a thoughtful well-planned exit. Thank you!!

We were extremely fortunate to find this facility to care for our mother, whose decline in balance…read moreand memory required her to be in assisted living. After a very extensive search of the available facilities in the Leander and North Austin area, with visits to many of them, it was clear to us that Riva Ridge was by far the best choice. Given its small size, at the time of our interest there were no available rooms, so we asked to be put on the waiting list. The wait was well worth it. After moving there, our mother in a short period of time became accustomed to her new surroundings and the homey environment of the place, which is in stark contrast to the crowded-hospital feel of many facilities. Ken Missler is a hands-on owner of the place, and he and his staff are caring and compassionate while maintaining their professionalism in the day-to-day care. The range of residents' issues and capabilities is wide, and the staff engage the residents in games and art, etc., to the extent of the residents' capabilities. Visitation is essentially unlimited, though it was limited for a time during the pandemic in accordance with statewide COVID restrictions. The availability of both assisted living and memory care, performed in adjacent buildings, along with the availability of hospice care, are useful combined features of the facility that are not commonly found elsewhere. My very favorably view of Riva Ridge has been corroborated by others. My wife, as part of her church's visitation outreach to home-bound seniors, has visited many assisted living places in Leander and Austin. None has come close to the homey and comfortable environment of Riva Ridge. Once, when I was visiting my mother at Riva Ridge, I met a former nurse who was looking for a facility for her disabled husband, after removing him from another assisted living place that was not adequately caring for him. Having experience in these matters, given her occupation, and having looked at several possibilities, she told me she was very impressed with Riva Ridge and wanted to place her husband there as soon as possible. Our mother was at Riva Ridge for two and a half years as her health declined, the last six months in hospice care before she passed away peacefully in her sleep. She was taken care of, looked after, engaged with friendly and caring people. I thank Ken and his staff for taking such good care of her, and I unreservedly recommend Riva Ridge to others who need to find a place for their loved ones that require compassionate, professional care.

This place is the absolute worst. They actually had some good employees and they fired them. Some…read moreof the people there were wonderful, but they are managed by Spring Hills and they only care about the bottom dollar. On many occasions they did not give my father his medication. They did not shower him as often as they said they would. His skin was always in horrible shape. My mother and I were there every other day, sometimes more and I think that's the only reason he got the level of care that he did. They never shaved him. They were understaffed all the time. They don't pour the water to them, so that was the start of my father's decline. When I confronted the asst manager about seeing my father's medical records after his death...it miraculously took 2 hours for him to produce that. We were told by a woman we trusted that the man was in the back editing it to show he had been given all his meds. The first huge red flag was they didn't give Jim his meds the first night there and my mother and I sat in the lobby for an hour trying to get someone to help us get dad his medication. Please don't go to this place or any Spring Hill facility, they don't care about your loved one, only the bottom dollar. You will constantly have staff turnover and never any answers! Oh, and the literal nail in my father's coffin... they didn't call me when they sent him out (his final ride on EMS) to the ER. A nurse that loves Dad texted me asking how he was and I said "I don't know, you're with him". She said "no they took him out last night". I asked where and THEY HAD NO RECORD OF WHICH HOSPITAL!!! So, my father with dementia was brought in with no medical records, no nothing and had been sitting not able to breath and on a CPAP for 8 hrs alone when I was only 30 minutes away! I got there as soon as I found out. We spent the next 30 hours at his beside with him as he died from pneumonia, sepsis, and a heart attack. And we never heard from the director of the facility so much as an "I'm sorry for your loss". We were told we would get our refund in 45 days... it was 4 months later. Awful humans.

We made a tough decision to move our loved-one from a facility where care giving caused us many…read moreconcerns. We were frustrated with numerous falls, over several months, resulting in serious injuries. The proposed solution was to hire private-pay nursing, around the clock, which increased care costs tremendously! Moving into Poet's Walk brought about an immediate improvement! The medical team is alert and engaged. Within days, a speech therapist identified swallowing problems and made recommendations to modify her diet. Physical therapists identified diminished core strength and adjusted her care plan accordingly. The nursing team is alert and engaged, bringing us peace and lifting tremendous worry! Gibran Chambers is a "hands-on" Executive Director and he can be seen interacting with both residents and staff throughout the facility! Marvin Smith, Lauren Urbanek, and Kelsey Lang are the reasons we selected Poet's Walk--they responded correctly to the myriad of questions we asked. Further, they went above-and-beyond, working long hours to insure a comfortable and joyful transition between facilities. We can't say enough good things about our experience!

Horrible. Absolutely horrible. Stay away. Terribly managed and overcharging for visits/shifts that…read morewere not completed and/or days that were not worked. They do not keep good records of their staff. If you're using any kind of insurance, this could amount to fraud. Caregivers were mediocre at best, and they seemed to be overworked and often times argumentative and unprofessional. We moved over to Visiting Angels and it was a totally different experience. Do not waste your time with this sham of a service. They don't care about your loved ones. They don't provide good service, make last minute changes, don't follow through on feedback, and aren't kind in the process. I wasted time and money with them. Don't do the same.

Sometimes you need a little help. Preferred care has been there for my wife and I. Reliable,…read moreunderstanding, and always friendly, and at a price we can afford. We use them for rides, and in home care for my wife if I have to be away. Thanks for the peace of mind your service brings us.