This is a great place to consider for your parents or yourself if you are looking for a retirement…read moreand assisted living combination. My family did an extensive search in Central Austin, and even tried out the very large competitor that is in close vicinity for a few months - we are so glad we made the switch. Here are some of the reasons. -The staff is very friendly and quickly knew us all by name. They all care about the residents and family. -The executive director is very personable and approachable. -The facility is very nice and easy to get around, with a park near by and the shops at the Triangle. There are no "bad apartments" that I can see. -Contracts and policies are reasonable and senior friendly. Believe me, you should check this all carefully to avoid any nasty surprises. From past experience, what they tell you in sales is not necessarily to be believed. I am very glad we made the choice to move to these guys.

Moved my mother to independent living here 6 months ago from another facility in Austin. I have…read morebeen nothing but very pleased. The facility and apartment are lovely and well maintained. It is surrounded by a lovely pond, park, restaurants and shops In a very central and convenient area. The food is delicious. The staff is friendly, competent, and caring. The director is dedicated and responsive.

Moving into The Reserve is the best thing I ever did. I got…read more a one bedroom apartment with a kitchen equipped with a large refrigerator and a microwave oven. Plenty of cabinet space and drawers. The kitchen also has a large double stainless steel sink and faucet. The wall across from the kitchen has a large closet for storage and also a full size GE washing machine and dryer. The living room has plenty of room for a large recliner, a grandfather clock, a 65 inch Samsung TV and a large double door cabinet where I have my 27 inch iMac computer. Between the recliner and outside wall I also have a 36"x36" pedestal table, where I have a large hammered copper lamp with shade. The two walls forming the corner behind the recliner and grandfather clock, have two large glass windows covered by Venetian blinds. Moving through the lockable door into the bedroom there is room enough for a queen sized bed, and a three drawer cabinet with lamp. The outside wall has a large window covered with Venetian blinds. Sliding double doors lead into a closet with plenty of room for hanging shirts, and with shelves that hold baskets for socks, and underwear. Under the shelf on the right there is room for a large four drawer cabinet where I can store pajamas and a large collection of various shoes. A single sliding door leads into a spacious bathroom, complete with a shower, toilet, and lavatory. There are two spacious cabinets and drawers next to the shower. Another reason I picked this third floor apartment is that it is located next to the fire escape stairs. I never use the elevators because I like the exercise I get walking up and down the stairs. My apartment is also located at the very end of this wing of The Reserve apartment complex. Consequently I don't hear or see any of my neighbors. Thanks for your time and attention. Mack Hounsel Apartment 301 ,

Hello everyone I came to work as a caretaker I'm A agency worker so needless to say this place was…read moreawesome the staff was amazing the community was clean and it was well organized and the most important of all was the residents seemed to be very much happy so this was a awesome experience to be able to come to such a well kept environment and to also know that they are very much so doing a lot of things right from my point of view and I would say if your looking for a community for a love one this would be a excellent place

We have visited a lot of different retirement facilities and this one is excellent very beautiful…read moreand nice it is like being on a cruise ship without the water as they always seems like having food out 24 /7 we have not moved in yet but we go for a bible study on Thursdays and the Breakfast is outstanding and the line person always has a smile on her face and has a great winning attitude .

My mom moved in about 3 years ago after living on her own as a widow for ten years. She is very…read morehappy there and feels much safer than living in her own house, especially at night. They have a load of activities that she goes to and I think that's going to keep her mind sharper much longer than if she was still living alone. She goes to Mahjong, exercise classes, live music and recitals, plus a lively happy hour each Friday. Most of the folks there are so vibrant, coming from all over the US and different countries. They also have "armchair astronomy" classes and various lectures. The staff are caring, pleasant, and helpful. Dawn and Ralph, the managers, do a great job. I'm so glad we found this place. Mom was hesitant to go live there and she recently told me how much better her life is now that she's with other people.

I moved my mom into Watermark last September. She was not very keen on moving there, but soon…read moreafter she adapted well to the environment. The management and care has been very responsive to her needs and my concerns. I feel very comfortable leaving her in good hands.

I performed at this facility (played guitar and sang for the residents) January 12. The residents…read moreseemed very appreciative and were very kind. There was miscommunication from the director regarding their payment terms. This frustrated me because I was paid the day of the performance for every paid gig I have ever had at other venues. Different industry, different practices. It took about 2 1/2 weeks to get paid. Today the director explained they pay 30-45 days following performances based on frequency (recurring versus first time).

I was so nervous for my dad, but immediately my worries were calmed by the staff - everyone has…read morebeen so welcoming and professional on every level. My dad has several chronic illnesses, and the nursing staff are competent and caring. I highly recommend this facility if peace of mind is a priority!

If I had an enemy, which I'm pretty certain I don't I…read morewouldn't send him to this place if I, myself were in jeopardy. I name names hear only for the purpose of solidifying the veracity of my experience points. My first experience of Legend Oaks Healthcare and Rehabilitation - North Austin, after I was transported there by a major and esteemed hospital in the Austin area, after having fallen down some stairs. After a couple of weeks there I was transferred out to a more intensive physical therapy center (Encompass Health) where I experienced rop notch care. This was in contrast to the shipshod care Ii experienced at Legends Oaks Rehabilitation. f After rwo weeks at Encompass, I was transported back to Legend Oaks Healthcare where the real horror began. My roommate, Gus Guerra, a patient who's body made the corpses of Holocaust victims look good, repeatedly paged staff through the button that lights up a signal above the room, when he was in distress , was repeatedly ignored. He was literally skin and bones and was voided by the staff as though he was contagious which he was not. At one point he was in screaming because he was in pain and and freezing. He called for a nurse, for a blanket, and was told that there were no blankets. He was shivering to the point that I thought he was siezing. Finally, I reached into my duffle bag where I had a sports blanket ( a small thing that people use at sporting events) and covered him up. A nurses aid saw me do this and she smiled and nodded her approval. I asked her why no one would bring him a blanket and she just stared at me offering no response.l, other than to say there were no blankets available. This in an institution with hundreds of patients. A few hours later he died. No doubt that the lack of care was, at least, a contributing factor. My own experience was that: 1. I almost never received my medication at the times and in the ways it was prescribed. 2. When I brought this to the attention of the assistant director, Leonard, and to direct care staff 3. the complaints were dismissed with a defensive attitude. 4. I once fell off my bed and landed on the floor with my upper torso torqued above my lower body. I pressed the button for assistance, no one responded. It was my lower back that brought me to Legends, yet, no one came. Yet, I could hear the Spanish speaking nurse's aides right outside my door, speaking Spanish. As a Spanish speaker myself in could here their conversation in detail. Yet, they ignored my cries for help for a half an hour, and left me to lie on the floor in pain. When I tearfully told the night nurse's aide (Ansah) what happened, he said, "I'm not surprised. This kind of thing happens here all the time.". When I told the assistant director this (Leonard ) he was clearly out for Ansah's ass for telling the truth. 5. Though it bills itself as a physical therapy center, it was not that. Although that was the reason I was there, I received physical therapy for about 20 minutes a day and that consisted mostly of putting Ice packs on my back. Something I could have easily done at home. Folks, if you care about yourselves and your loves ones, DO NOT, send them to Legends Oaks Rehabilitation. It is a death sentence and robbery of your funds.

I have a client that lives here and from what I can see things are run pretty well. The staff are…read moreattentive and management is responsive to residents needs. One big deal to me is the smell. Just because the residents are older, the atmosphere doesn't have to have the dreaded nursing home smell. This place is much better and my nose appreciates it. If my mother were still alive I would definitely recommend this facility.

My brother was a resident at Parsons House since November 2023 until he could no longer care for…read morehimself. The staff is truly wonderful, caring, and attentive. Every time I visited my brother all the residents had smiles on there faces. The management staff are always available and responsive when I needed to address anything. I would definitely recommend Parsons House to anyone looking for assisted living environment. Thank you so much.

My Dad is in the assisted living wing and my step-mom is in the memory care wing. They can visit…read moreand eat together if they choose. The building is modern , clean and pretty. The staff is very friendly and helpful as well. I eat with them , when I am in town , and the food is absolutely delicious! I'm so glad I found this new home for them. I highly recommend it

If I could rate it a ZERO I would! Do NOT place anyone in this facility!! They do NOT communicate…read moreabout medicine, accidents, or anything. My resident had surgery and they told no one about it. They also do not pay attention to their residents, they told us that my resident fell off their bed but no they actually slipped on water and went to the hospital. They also lie about doctors visiting and if you have a paid appointment for the salon to get hair dyed, nails done, toes done. They will take the money and not do anything they said they would do. Even after you call them to tell them "hey, I paid for my residents hair and nails to be done" they will say they'll look into it and do nothing about it. Every time I visit my resident, their nails (toes and fingers) are extremely long. We tell them to cut them several times they do NOT. We pay to have them remind my resident to to shower, to wear pads, to brush their hair, brush their teeth. Every time we visited they were filthy, and their room smelt like urine. This has happened for the past year now. They also do not tell you if your resident is out of shampoo or conditioner. My resident was pre diabetic and we had told them they can't have too many sweets. She gained over 50 pounds within the first few months she was there and is now obese and diabetic. This wouldn't have happened if they monitored and paid attention like we've been paying them to do. We complained and tried to get this resolved several times and were nice about it since we don't want them to take it out on our resident. We have wasted so much money that we basically do not have just for them to not do their job. This place is unhygienic and neglectful. Senior living advisers who get PAID to give out recommendations don't even recommend them anymore because they're so bad. Adding to my review because they also failed to notify us that my resident has fallen on multiple occasions and also never mentioned my resident has parkinson's disease which worsens dementia and put my resident on an anti psychotic which by the way WORSENS fall rate. My review was originally magically taken down Isn't that funny?

Food not so good. Ask for a meal before you decide to live here! I have family here and they…read morecomment the food has gotten worse over the last year or so. Lots of fried food, gravies, or cheese over everything. They have shared their concerns with management but no accommodations. They end up buying food and making more meals while still paying the full price for the facility.

I've lived here for over ten years. I was orginally attracted to the Conseratory for the warm…read morewelcome I received from residents and the vibrancy of the community. That is still the case and I especially enjoy eating with my friends. Our menus are varied with many healthy options. We have an extensive salad bar, daily choice of soup, and three entrees to select from (plus desserts). If nothing appeals, we have the option of ordering something from the "Always Available Menu" which includes such items as grilled chicken or fish, hamburgers, grilled cheese sandwich, etc. We even have vegetarian options which started in response to resident requests. There is a wide variety of activities and exercise programs to keep us busy, interested and healthy. I also appreciate having transportation provided now that I've sold my car. Our driver tries very hard to get me to all my appointments as I don't have the option to use Uber due to my use of a mobility scooter.