My mother has been at Collinfield House for over a year and is doing really well there. The staff…read moreand owner treat her like family. They can accommodate a wide range of needs and are quick to respond to any issues that arise. Easy to work with, great communication from the owner. Really happy we found Collinfield house for this chapter of my mom's life!

My Mom just passed away, at the age of 96, after living at The Collinfield House for 6 years. She…read morewas the first resident here and her time here was probably the happiest she had been in the last 13 years, she felt safe, secure and loved by the caregivers and residents alike. The loving atmosphere and acceptance by all make this an environment as close to your own home as is possible when a senior needs help. It truly was a family for Mom. The staff is amazing, with the daily care, activities, and a true nurturing attitude, they filled Mom's days with love. It was a great relief for me, knowing she was being well taken care of, better than I could have done, and that she was safe and happy. I would not hesitate to have another family member live here.

Buckner does not take responsibility for missing residents…read more My parents moved into Buckner Villas assisted living in early 2023. They settled in and generally appreciated the staff and the environment. Their complaints were minor. On a warm Saturday morning in June 2023 they signed out of BV on the resident log stating that they were headed "out to breakfast." After breakfast, they went to their home to retrieve a few items as they were preparing to sell the home. Mom fell around lunchtime on Saturday on the back patio. My step-dad is cognitively and mobility impaired and his phone was not charged so he could not seek assistance. Buckner did not notice that they missed lunch on Saturday. Or dinner. Or medicines on Saturday evening. Bucker did not notice that they missed breakfast on Sunday as well as lunch, dinner, and medicines on Sunday evening. A reasonably careful employee should have checked the log at each point and asked whether "breakfast" should last that long. A reasonably careful employee would have called mom or my step-dad to see if they were ok. A reasonably careful employee would have called me to check her phone's location or trace their steps. Buckner did none of these things. A neighbor notified us that the garage door had been open for more than a day and we discovered my mother had passed away and my step-dad was barely responsive. We returned my step-dad to Buckner at around 11pm and Buckner refused to administer his medicines saying he had already been given medicines for the evening. That was a lie (to cover someone's tracks) and a dangerous lie because he needed his medicines. If you have family at Buckner Villas assisted living, make sure you have some way to monitor them independently.

My mother had a stroke and couldn't talk Everytime I visited she had new bruises on her legs and…read morearms or bandages from her crepey skin Her mattress was on the floor they didn't use restraints so a couple of times I went to see her and she was on the floor If I went at lunch or dinner they wanted me to feed her How sweet NOT the aids sit it the middle of the table and cram food in their mouths and move around the table I found another place as quickly as I could

After considering several other facilities in which to place our mother, Shady Trails was the…read moreobvious choice. That was over two years ago and we have never regretted that decision. The environment far surpasses other options. It is a spacious house with personalized rooms, low resident-to-staff ratio, and customized meals. The staff are always friendly, helpful and attentive. The owner Terri and manager Haley have always gone the extra mile to answer questions, assist with paperwork, and coordinate care with visiting health care providers. The residents have also been regularly entertained by musicians. Our mom has especially enjoyed the classical guitarist. It may cost a little more than your average care facility, but it is well worth every penny!

My husband and I had the joy of performing for the residents at Shady Trails, and it was a truly…read moremeaningful experience. We also had the chance to observe the owner, Terri, interacting with the residents, and it was immediately clear how much she genuinely cares for them. She knew their names, their favorite music, their past careers, and what makes them smile. Terri didn't just speak with them--she connected with them as friends. The fact that she takes the time to bring in a variety of performers shows just how dedicated she is to helping the residents continue to enjoy and engage with life!

I love this small care home for the elderly! You can't beat the location and the staff is so…read morecaring. The owner and everyone who works there goes out of their way to make sure your loved one has impeccable service!

From the owner: We are a Residential Care Home established in 1996, also known as a Personal Care Home. We are…read morelicensed through the State of Texas as a Small Type B Assisted Living Facility, providing 24/7 care for up to 15 elderly individuals. Our team consists of a Registered Nurse, House Manager, Caregiver's/CNA's (two on every shift), An Activities Director (whose been with us since 96'!), A Massage Therapist (every resident receives a FREE weekly massage), two Chefs and a very HANDS ON Owner to provide the utmost care possible. We specialize in Personal Care to meet each resident's individual needs, from independent to total assist.

This is a great place to consider for your parents or yourself if you are looking for a retirement…read moreand assisted living combination. My family did an extensive search in Central Austin, and even tried out the very large competitor that is in close vicinity for a few months - we are so glad we made the switch. Here are some of the reasons. -The staff is very friendly and quickly knew us all by name. They all care about the residents and family. -The executive director is very personable and approachable. -The facility is very nice and easy to get around, with a park near by and the shops at the Triangle. There are no "bad apartments" that I can see. -Contracts and policies are reasonable and senior friendly. Believe me, you should check this all carefully to avoid any nasty surprises. From past experience, what they tell you in sales is not necessarily to be believed. I am very glad we made the choice to move to these guys.

Moved my mother to independent living here 6 months ago from another facility in Austin. I have…read morebeen nothing but very pleased. The facility and apartment are lovely and well maintained. It is surrounded by a lovely pond, park, restaurants and shops In a very central and convenient area. The food is delicious. The staff is friendly, competent, and caring. The director is dedicated and responsive.

My son is the youngest person at MaraVilla, but everyone is so inclusive and caring that he feels…read morevery much a part of this community. The staff go above and beyond for him. I haven't had to worry or jump in and do what needed to be done, because someone dropped the ball. He has lived in his comfortable little apartment for over a year. MaraVilla is lovely, welcoming and full of great people.

I've been reflecting on this review since I first moved my elderly parents into this facility a…read moreyear and a half ago. I hesitated to write a review earlier, because I did not know if it would affect their care. Sadly they have now both passed. If I could have offered this feedback directly and felt that it would be heard, I would have done that. But my strong impression dealing with the management here is that they are not interested in feedback and do not view it as a way of learning or improving as a business, but rather as a waste of time and a source of resentment. So I just want to make sure others have an informed understanding of what they are getting themselves into here. The kind of review that I wish I had had myself when I first uprooted my parents, both of them with advanced Parkinson's Disease, and moved them across the country from Pennsylvania to live here. Highlights: - The facility is very beautiful. That was what I was sold on originally. - The sales team is kind and good at their job. I feel that they did their best to lean in and smooth the way for my parents and for me, even though when it came to actual management of the residence, that went beyond their scope. - There are many individual nurses and caregivers who are very caring and good at their jobs. - Overall I believe that the facility is mismanaged. The leadership of the center is inaccessible. They do not come to work. They do not pick up their phones. They do not respond to emails. There are no company email lists that allow you to get greater visibility for your communication so that someone higher up will hold the facility accountable to respond--your email goes into an individual email inbox where it is largely ignored. - The nurses and caregivers are not actively managed. No one helps them organize themselves or facilitates communication. No one is present to see first hand when they are over-stretched and cannot handle all of the individual needs on their floor. This results in some pretty serious mismanagement of medication. One time I discovered purely by accident, because I happened to visit, that my father had not received his Parkinson's medication for 3 days, because they had not re-ordered it from the pharmacy or had some type of snag. And they did not call me or make sure that it was resolved. They just let the medication lapse. - Once I saw that was happening, I went far, far, far out of my way to create written medication schedules to try to ensure medication was administered correctly. Multiple times my father himself caught incorrect medication, even though he was barely in a cognitive state to be able to do that and it was very unfair for him to have to be concerned with it. Again, I do not attribute this to the nurses. They are good, well meaning people who want to do their jobs. I attribute it to management that does not put in place systems for them or help organize things or ensure good communication. They just are sort of left there to function as best as they can without leadership. - Most of the nurses / caregivers they hire are good, but some are NOT good. Early on, there was a nurse on the team who got into a very adversarial relationship with my mother, trying to force her to go to bed or to get up or something that she did not want to do. When I came to visit after a week trip I found her in a paranoid, delusional state, convinced that someone was trying to hurt her. Of course she was very sick and it was basically a delusion. But when I interacted with that nurse myself, I understood why she felt that way. He was aggressive and controlling. They did promise to fire that nurse. But then on a future occasion I came back and found him there. I had to complain again. - Memory care is a bit better. But primarily it is better because once someone is on hospice, they have access to a separate hospice provider who comes INTO the facility to provide care. And that hospice provider is excellent, top to bottom. I cannot possibly say enough good things about them. But they are not employed or managed by the center. They just come in on a daily basis to provide care. - In the last month of my father's life, he developed very severe delusions arising out of Parkinson's related dementia, and became aggressive. It was very sad and very hard to watch. My father was a mild-mannered mathematician all his life. It simply was not him or his character to behave in the way he did. - I was so upset by the way the facility handled this. They called the police on him. I had to drop everything and rush over to keep them from escalating past a point of no return. When I went up to the apartment, Brenda, the leader in charge of AL, was smirking and laughing at him and his delusions. It turned my stomach. It still keeps me up at night. If you have your parents or loved ones here, please be prepared to work directly with the staff yourself to ensure communication & good care. It requires constant vigilance.

They don't treat the patient how they deserve to be treated the workers are sloppy and are on their…read morephone the patient are t allowed to eat unless it's time for breakfast lunch and dinner they aren't allowed to have snacks or anything Maria who just retired cleans colostomy bags with diaper briefs and they don't clean anything properly. They don't clean the house. The community director is always outside on on her phone making out with men. while workers are trying to find her cause they were in training

We recently had to find a place for our dad after he was diagnosed with cancer. We had a great…read morevisit with Silver Leaf and chose them. We were there a lot. A lot of people in and out to visit and hospice was there almost every day. They were so welcoming and accommodating and kind with everyone. More important was the incredible care they gave our dad. They couldn't have treated him with more attention, love, and skilled care. They consistently reported back to us how things were going in detail and were in lock-step with hospice. We felt so relieved to have him in such a wonderful place. And, it is clean, has a large parking area... a very comforting and homey feel.

I was so nervous for my dad, but immediately my worries were calmed by the staff - everyone has…read morebeen so welcoming and professional on every level. My dad has several chronic illnesses, and the nursing staff are competent and caring. I highly recommend this facility if peace of mind is a priority!

If I had an enemy, which I'm pretty certain I don't I…read morewouldn't send him to this place if I, myself were in jeopardy. I name names hear only for the purpose of solidifying the veracity of my experience points. My first experience of Legend Oaks Healthcare and Rehabilitation - North Austin, after I was transported there by a major and esteemed hospital in the Austin area, after having fallen down some stairs. After a couple of weeks there I was transferred out to a more intensive physical therapy center (Encompass Health) where I experienced rop notch care. This was in contrast to the shipshod care Ii experienced at Legends Oaks Rehabilitation. f After rwo weeks at Encompass, I was transported back to Legend Oaks Healthcare where the real horror began. My roommate, Gus Guerra, a patient who's body made the corpses of Holocaust victims look good, repeatedly paged staff through the button that lights up a signal above the room, when he was in distress , was repeatedly ignored. He was literally skin and bones and was voided by the staff as though he was contagious which he was not. At one point he was in screaming because he was in pain and and freezing. He called for a nurse, for a blanket, and was told that there were no blankets. He was shivering to the point that I thought he was siezing. Finally, I reached into my duffle bag where I had a sports blanket ( a small thing that people use at sporting events) and covered him up. A nurses aid saw me do this and she smiled and nodded her approval. I asked her why no one would bring him a blanket and she just stared at me offering no response.l, other than to say there were no blankets available. This in an institution with hundreds of patients. A few hours later he died. No doubt that the lack of care was, at least, a contributing factor. My own experience was that: 1. I almost never received my medication at the times and in the ways it was prescribed. 2. When I brought this to the attention of the assistant director, Leonard, and to direct care staff 3. the complaints were dismissed with a defensive attitude. 4. I once fell off my bed and landed on the floor with my upper torso torqued above my lower body. I pressed the button for assistance, no one responded. It was my lower back that brought me to Legends, yet, no one came. Yet, I could hear the Spanish speaking nurse's aides right outside my door, speaking Spanish. As a Spanish speaker myself in could here their conversation in detail. Yet, they ignored my cries for help for a half an hour, and left me to lie on the floor in pain. When I tearfully told the night nurse's aide (Ansah) what happened, he said, "I'm not surprised. This kind of thing happens here all the time.". When I told the assistant director this (Leonard ) he was clearly out for Ansah's ass for telling the truth. 5. Though it bills itself as a physical therapy center, it was not that. Although that was the reason I was there, I received physical therapy for about 20 minutes a day and that consisted mostly of putting Ice packs on my back. Something I could have easily done at home. Folks, if you care about yourselves and your loves ones, DO NOT, send them to Legends Oaks Rehabilitation. It is a death sentence and robbery of your funds.