It I can give negative star, I would…read more
The service was not too bad. That's not the problem. The problem is the billing department.
So I had a physical from them. And my insurance will cover the whole part, (without copay) but the office as for my copay anyway. At the time, I decided to pay anyway. and When i got the summery from my insurance I will just call the doc office to get the refund. That was beginning of march.
And in Mid March, I already got the summery from my insurance of how much Dr Sandler office have change my insurance company. And no surprise there, my insurance pay for anything, and there wasn't any copay that i need to pay. So I call the doc office back. and ask for refund.
Today is mid June. Between now and then, i have call the billing department, leave voice mail, sent email, call the doc office, email the doc office. and everything...
each response was "we will check with the billing department and call you back" and THERE WAS NEVER A CALL BACK. I have to call them every so often to check what is going on. and every time, when they look at my record it sound like a new problem with them every time. Very annoying. and I call the billing department, left a voice mail, never heard back from them.
I mean the copay is not much. But is the money that I should pay, and they basically double dipping. from me and the insurance company.
If i do not hear back from them in this week, I will report there business to BBB (Better Business Bureau).
I will NEVER recommend this place to anyone I know.
UPDATED:
Now is September 15, 2014, and I still have no see the reimbursement. I have my insurance involve and call them, BTW, I did get the response from the doctor office.
They sent me an certificated mail. Say that, they will no longer provide for me.
Hello! is not like I will even come back to this doctor ever!
THE WORST!
MORE UPDATED:
Today, I received a bill from a collector that is sent from her office, that I own them $95! for what ???? I have no idea, I never see that bill before, or then have any explanation of what is that charge for. So 1., they never refund my money, and 2, they send me a bill that I never see before, 6 month later after I call the insurance to talk to her. 3 and send me to collector office! What the F*^k is wrong with this office. Seriously, Why is she can even open run a business like this! Can anyone out there help me to get this shit straight out? This is seriously F*^K UP!
10/15/2014 updated:
Still no copay refund~~~ this is 8 months~~