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    Blue Ridge Tours

    5.0 (1 review)
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    6 years ago

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    TripForth - TripForth Office located across Route 33 from the entrance to Massanutten Resort

    TripForth

    3.4(17 reviews)
    4.6 mi

    Stay away from TripForth and think twice before booking a stay in the Massanutten area…read more While staying at a vacation home, I left for a few rounds of golf. When I returned, I found a copy of the 1939 Hardy Boys book The Twisted Claw lying in the driveway. This edition contains racist language and stereotypes that many people find deeply offensive, and as someone with an interracial family and two young children, finding it on the property was extremely disturbing. I immediately contacted TripForth and asked them to help me get in touch with the property owner so the Ring camera footage could be reviewed to determine how the book ended up in the driveway. TripForth refused to provide the owner's contact information or facilitate direct communication. I also requested a refund so my family could relocate to a property where we felt more comfortable, but that request was denied. To make matters worse, there doesn't appear to be a way to speak directly with TripForth customer service. Every call I made was handled through a relay or messaging service, making it impossible to have a direct conversation with someone who could address my concerns or make decisions. The lack of accessible customer support only added to an already frustrating experience. Regardless of how the book got there, I was disappointed by TripForth's handling of the situation. I expected them to take my concerns seriously and work toward a reasonable resolution. Instead, I felt dismissed and left without options while traveling with my family. Based on my experience, I cannot recommend TripForth, and I will not be booking through them again.

    Scathing Airbnb Review (Policy-Safe) This booking was…read moremanaged by TripForth, and the experience was unacceptable. Our group of 20 was scheduled to stay during the severe winter storm in Virginia in late January, when the state had declared a state of emergency and roads were widely reported as impassable. For safety reasons, we did not attempt the trip and never stepped foot in the property. Despite these extraordinary circumstances, TripForth refused to issue a refund or even offer a credit toward a future stay. As a result, we lost over $2,000 for two nights at a house we could not safely reach. While weather is uncontrollable, management's response was entirely within their control--and they chose to show zero flexibility, empathy, or consideration for guest safety. For a large family group, this was an extremely costly and frustrating experience. I strongly caution future guests: if anything goes wrong, do not expect reasonable communication or accommodation from this management company.

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    TripForth - TripForth Office

    TripForth Office

    TripForth - Night skiing at Massanutten Resort - Jan 2025. Photo taken from the ski lodge deck near Base Camp.

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    Night skiing at Massanutten Resort - Jan 2025. Photo taken from the ski lodge deck near Base Camp.

    Blue Ridge Tours - transport - Updated August 2026

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