Pros - great customer service, friendly staff, reliable…read more Cons - property I rented was very run down. House needed major cleaning. Difficult to drive up to the house because pathway was not well paved. Pots, pans, and other things in the house need updating. I'm sure that the company, Jenkins, probably has other great properties but Mountain Outlook was a huge disappointment.

Started the online reservation process, returned the signed contract with my credit card info, then…read morewas told that there was a computer "glitch" and that property wasn't available.

We rented a property through another service( not BRP) for our vacation to the mountains. Once we…read morearrived we found that house was dirty and musty and didn't have half the items that it advertised. Unfortunately we arrived to late to do anything about it. When we woke up in the morning my wife found mice running though the floor. Needless to say I called to demand a refund from this disaster. I immediately packed up the kids and headed over to the Blowing Rock Property office and spoke with Christine. I told her what we needed to have and that we needed an immediate check in. She went to work right away and in 10 mins she found us a new place to stay and told us we could head over right now to get settled. The home she found us was amazing and she took what was about to be a ruined vacation for us and made it a memorable one. Thanks to the team at Blowing Rock Property's for helping us out! We will be booking with you all for next years trip!

I was so looking forward to a lovely and quiet week in the mountains. What I got was major…read moreconstruction noise from 7:00 AM to 7:30 PM. So we get to the rental and there is a leveled open lot across the street with several pickups and pieces of equipment. It was the weekend, so there was no activity. Monday came and the heavy LOUD equipment started coming in. I complained to BRP and their defensive posture was: 1) how would we know it would be loud (DUH - heavy construction equipment) and 2) we only learned about it this morning (sorry that lot they are working on did not just get cleared). So, no apology, no expression of concern, no attempted compensation, nothing. When I have stayed in a rental in the past, if something like that happened, the owner/manager would have compensated us in some way for putting up with this nonsense all week or moved us to another rental. Not these people. I'm not asking for a free stay, just some measure of good customer service. So it turns out that the city was laying a new sewer line on the road, which not only was messy, loud and inconvenient as they had to keep closing the street off to do the work. Not to mention the dust which was everywhere. The car was a hot mess. I asked the workers how long this had been planned and they told me that the area businesses HAD been informed of the road closure and construction for a while which brought up lots of questions - like why the two houses on either side of our rental and the condos adjacent to the leveled lot had no one in them all week during the start of leaf season. The people working on the lot where they were working also said that neighbors and residents got plenty of notice as the construction was taking place right next door to several restaurants with outdoor seating. The workers were lovely people and helped us with exiting and entering the street and property all week. Although they were as appalled as we that this rental company did not inform us of the construction ahead of time. Now the icing on the cake -- heavy construction going on behind the cottage starting on Thursday. So we had noise in front AND in back. There was NO escape. No drinks on the porch, no board games on the patio and the noise could be heard inside the house, so there was no respite there either. This rental cost us several thousand dollars for the week that I anticipated to be a quiet trip to the mountains.

I cannot say enough about how great Derek and the entire team was during our home purchase. Our…read moreprocess was delayed multiple times due to complexities around the property and each time he was able to offer a quick solution which ended up fixing our issues each and every time. Derek is extremely knowledgeable about the entire home buying process and is very well versed about things in the home not necessarily relating to the purchase as well (such as how many of the complex systems in the house work). He has an amazing network of contacts and every single service provider he recommended was 100% perfect for what we expected. He is also great about keeping up with social media and the housing trends that are in, as well as keeping up with investment information, which make him an ideal Realtor for individuals looking for a personal home as well as investment properties. We will absolutely be using Derek again in the future and will recommend him hands down to anyone else looking for a home in the High Country area.

I cannot say enough about Derek & Terri Boyer. I had a negative experience with another realtor &…read morecold-called Derek in a panic one morning. In a market where homes were flying off the shelf within hours, Derek & Terri met me at the property lickity-split. That particular home turned out not to be "the one", but the next home was a go! After a year of working with another realtor, Derek & Terri have us moving into our new home now! From my initial call to them, to closing, was less than two months. That's in a market with no inventory! They answered countless phone calls, and solved problems in the background that I didn't even know to worry about! They worked closely with the lender & contractors involved, while we switched gears multiple times. To me, responsiveness & local expertise were the most important factors. They gave me those in spades. In a world where renovation estimates have become insane, we even discussed all the DIY options & plan to do most of it ourselves. I have no doubt that they will still be available for advice. We couldn't be more excited & thankful. There will likely be another transaction within the next year, and there is no question that I will be calling on Derek & Terri. Did I mention we did this entire transaction from another state? Yet, they made it seamless. Top notch! Please call them. You will not be disappointed!

Helen was great--absolutely thorough! We really appreciated her smooth process, especially…read morerecommending a pre-inspection before we listed the property. That allowed us to know about any and all issues upfront and share the inspection with potential buyers, reducing the chances of surprises later. We ended up with an inexperienced buyer who had a not-so-great lawyer and an average realtor representing them on the buy side. Helen was our realtor on the sell side, and she was fantastic! She helped us handle issues the buyers brought up and managed a rocky closing on their end, making sure everything stayed on track. We loved working with her and would highly recommend her to anyone. 10/10!

From the owner: Coe Realty serves buyers and sellers in the High Country of the western NC mountains. I work with…read morebuyers and sellers of vacation home as well as year round homes.

Dan P, Boone, NC I had Tristan's come out and give me an…read moreestimate on tearing down a damaged block and liner chimney and replace it with a stainless steel chimney. It was not cheap but I had checked out the price of good stainless steel flues and accessory parts so I expected it to be fairly expensive. Three men came up to my home up on top of the mountain, unloaded their equipment and went to work. I'm 85 and have had a number of businesses so I have expectations when a company sends their workers out to do a job, and I can tell you these guys surpassed my expectations on every level. Not only were they courteous and friendly, they were knowledgeable, very hard working, and extremely proficient at their task. That's the way to run a business!!

Ember Keepers is our newest 5-star addition to our reviews--and they truly deserve it. After 12…read moremonths of renovations to our mountain home, the first serious cold snap screamed "Light That Fire!" But the chimney was totally stopped up. We called the contractor who executed the renovation, and they called on Ember Keepers to diagnose and fix the problem the contractor had created. Technicians Chance and Julian were on the spot 4 hours later. Polite, knowledgeable and responsive--we couldn't have asked for better. Within less than an hour they had us back "in the fire!" We simply couldn't have had a better experience. Call Ember Keepers with any of your chimney needs.

This guy is a liar and will do anything to make a sale. He…read moresold my sister a home and it ended up being a terrible experience that could have been avoided if he had been honest about it but he was not willing to be.

Stay away! We…read morestopped in as we were interested in land, and met with an agent by the name of Reese Carroll. He showed us one property, and we gave him our contact information and told him we'd get in touch if we needed any further information. This was in July 2019. Reese has called us EVERY SINGLE SAY, SOMETIMES MULTIPLE TIMES since, and it is now September 21, 2019. His message are always the same; "Call me, I wanted to see if you got the message I left for you." It's like a sick joke, but it isn't funny or amusing. I have ignored his calls thinking he would get the message, but he obviously does not. I've sent him emails telling him we are not interested. He still calls. Every day. I've blocked his number. He still calls. Every day. I've sent him text messages telling him to leave us alone. He still calls. Every day. At this point, I am going to contact the NC Board of Realtors and file a complaint, because this is harassment on a level I've never seen before. Ever.

I keep receiving bills, phone calls & emails! We may bed…read morehere a little over a year ago. Our home is new. I've never called or used their services. I've made several requests to please discontinue contacting me. Not sure what to do!

excellent service! I hired the Langtree crew to remove a groundhog under my screened rear porch…read moreand block two burrows. Tyler, Abel, Wes were professional and friendly, Very polite, respectful and very capable; recommend highly. Thank you gentlemen! D. Harris, Mooresville NC