I was so looking forward to a lovely and quiet week in the mountains. What I got was major construction noise from 7:00 AM to 7:30 PM. So we get to the rental and there is a leveled open lot across the street with several pickups and pieces of equipment. It was the weekend, so there was no activity. Monday came and the heavy LOUD equipment started coming in. I complained to BRP and their defensive posture was: 1) how would we know it would be loud (DUH - heavy construction equipment) and 2) we only learned about it this morning (sorry that lot they are working on did not just get cleared). So, no apology, no expression of concern, no attempted compensation, nothing. When I have stayed in a rental in the past, if something like that happened, the owner/manager would have compensated us in some way for putting up with this nonsense all week or moved us to another rental. Not these people. I'm not asking for a free stay, just some measure of good customer service. So it turns out that the city was laying a new sewer line on the road, which not only was messy, loud and inconvenient as they had to keep closing the street off to do the work. Not to mention the dust which was everywhere. The car was a hot mess. I asked the workers how long this had been planned and they told me that the area businesses HAD been informed of the road closure and construction for a while which brought up lots of questions - like why the two houses on either side of our rental and the condos adjacent to the leveled lot had no one in them all week during the start of leaf season. The people working on the lot where they were working also said that neighbors and residents got plenty of notice as the construction was taking place right next door to several restaurants with outdoor seating. The workers were lovely people and helped us with exiting and entering the street and property all week. Although they were as appalled as we that this rental company did not inform us of the construction ahead of time. Now the icing on the cake -- heavy construction going on behind the cottage starting on Thursday. So we had noise in front AND in back. There was NO escape. No drinks on the porch, no board games on the patio and the noise could be heard inside the house, so there was no respite there either. This rental cost us several thousand dollars for the week that I anticipated to be a quiet trip to the mountains. read more