Property Review "Rest Assured", 193 Abbie Trail, West…read moreJefferson, NC Carolina Mountain Properties & Rentals 8 N. Jefferson Ave. West Jefferson, NC 28694 Rented house "Rest Assured" from Sept 7 through Sept, 25, 2021 - cost $6172 Expectations: For this amount of money ($342 per night), we expected a well-furnished and appointed Mountain Cabin, regrettably, it was not. Instead, we found a neglected and uncared for older house. It was simply not up to our standards for a rental! Our Prior Experience: As previous VRBO house owners in Boone and Blowing Rock, NC, we always were sure that our renters "got what they paid for" ................ A well-managed, clean, up-to-date, well-furnished and outfitted with all utensils and amenities needed. Our previous experience with VRBO has been very positive, up until now. Jennifer at Carolina Mountain Properties was responsive to our requests, but she could not have given us what we expected with this house. This house was not what we have previously experienced on VRBO What was Experienced Light bulbs out in numerous locations (we found bulbs) Light fixtures old and cheap No chairs suitable for sitting out on the back deck, instructions were to drag from house Fan broken and not repaired as requested Toilets often needing plunger to clear Scalding hot water in showers due to complex plumbing fixture Mold in downstairs room Furniture very old, worn out and dirty No cue sticks available for pool table (corrected) Downstairs radio not working Dangerous stairs, two falls Parking inadequate and difficult Numerous screens missing Several old and missing blinds (3 were replaced) No water glasses (corrected) No wine glasses (corrected) Broken pull out kitchen cabinet (repaired) No cutting board in kitchen (corrected) Décor outdated and dirty Decking splintered Kitchen Utensils skimpy Linens need replacing Junk under the house Slippery bathtubs as showers, no handholds Old Christmas dishes .... really ETC. In summary, this house is showing age, needing maintenance and upgrades. Had we known the condition, we would have selected another VRBO. It was not worth the $6182 we paid. We requested refund from Carolina Mountain Properties, but rejected. Disappointed.

We looked at possibilities for 2nd Homes in Area and by accident meet LISA Lambert super person…read moreand sharp she will be our person if we make the move! She really wants to help you FIND the right place and help you get there.

I wanted to simply take a moment and tell you that we have certainly enjoyed being a tenant with…read moreAshe Rental Agency! There isn't enough accolades to express our sincere thanks and appreciation to Natalie Fogle and Amber Shinn for their untiring and always pleasant work they did to always provide us the best possible service a rental agency could ever hope to give! Over the past couple of months during our planned departure, Natalie was exceptionally conscientious toward us and assisted with all aspects of making a smooth transition during our move! We will forever be grateful to her for her assistance and her constant kindness! She is a real asset to Ashe Rental Agency and if I had a position for her, I would attempt to steal her away! Thank you so much for your excellent Management while we were living here in Ashe County! With highest Thanks and Regards!........Steve & Cheryl Lacy

The worst company I have ever dealt with in my entire life. I hope this saves someone the pain we…read morewent through. Plumbing didn't work when we moved in. They fixed it, but left exposed plumbing in the master for 6 MONTHS. The wind shattered one of the old windows in the living room in April and they NEVER replaced it and they said we had to pay for it (They estimated $3000!!). The angry property manager would send me emails constantly arguing on why we had to pay them for the window. We lived with plywood over the window in the living room for 10 months, which looked horrible, blocked our view and increased our heating bill. She threatened to sue me. I had to meet with attorneys and live in fear of lawsuits. Our new lawyer said they were completely in the wrong and we didn't owe them a penny. We could not trust them and decided to move out. Oh, and we left the place absolutely spotless and they sent a bill for 16 hours of cleaning and a bill for the window. Boone High Country Rentals and Ashe Rental Agency are owned by the same people. Hope this helps someone.

THIS IS THE WORST RENTAL COMPANY KNOWN TO MAN!!!! DO NOT RENT FROM THEM I AM WARNING YOU..... We…read morehave a serious mold issue that they charged us 300$ to get a mold specialist sent out and when the mold results came back positive all they did was give us one dehumidifier which has doubled our power bill and then told us they would no longer discuss the issue with us. The mold has ruined many of my clothes, I've had to even throw away my birkenstocks because they're covered in mold. Now our toilet hasn't worked for 4 days and they have yet to do anything about it, so anytime my roommates or I have to use the restroom we have to drive somewhere!!! THEY SUCK SO MUCH AND ARE BIG MONEY GRABBERS!!!!

Save yourself the headache. They are scam artists and incompetent. Took our $1,500 security deposit…read moreand tried to charge us $4,000+ on top of it. Couldn't provide us an itemized list, receipts, or invoices for any of the work they were claiming had to be done. Had to get a lawyer