Had a very poor experience working with this company. We spent two weeks working out the details of custom wedding cake with a pre-arranged date set in the very first email.
During the process to meet and get our samples, the business owner wrote informing us our date was no longer available and they were booked up now. Apparently they wanted us to pay a retainer to lock in the date, but we were just supposed to guess that was required since it was never mentioned in any communication nor was an invoice provided to us to do so or a means of payment discussed. We would have had no problem at all paying even in full had the business mentioned it even once that it was required.
Really a disappointing experience all around working with the provider. read more