We have been bringing Elvis our Old English Sheepdog and Rosie our Westie to Give Me Paws since we…read moremoved to Ocean Shores back in December 2024. Dorothy and staff always treat our family dogs as their family, and it shows whenever we come to visit, and they are excited each time when we pull up in front of the business. Thank you for all the love and professional care you provide to our family member! Lance and Vicky Engle

I had spoken to make an appointment on Monday to have my Scottie's head trimmed…read more I explained that I was stripping his jacket but, due to my disability, I cannot deal with trimmers. I said that I wanted to have his head trimmed into a Scottie head from all his hair. Whomever I spoke to told me that that would not take very long and decided to schedule it as a "nail appointment" It does not take someone who is proficient very long to do a Scottie head trim as one is just trimming cheeks, ears and a little on the throat and cutting eyebrows. I should have realized I was not dealing with someone who was familiar with Scotties when she asked how big he was. When we went in for his appointment, much to my horror, I discovered that it is also a pseudo dog care and there were loose dogs in the grooming area. I let her know that my dog is not to interact with other dogs and, while she did pick him up, three other dogs were able to interact with him. NOT a desired event for a service dog! I should have left when, as she was looking at him, she told me that he looked just fine for a Scottie head trim. NO, he currently looks like a Westie, not a Scottie with very hairy cheeks! She took a look at the grooming book then decided I needed to make an appointment. I DID make an appointment and was VERY specific about what I had and what I wanted. I did not say anything this morning that I had not said when we spoke! I appreciate your call to apologize.

I was a long-time customer of Friendly Grove and trusted them with my dogs for years…read more Unfortunately, that trust was broken after a grooming appointment where one of my doodles came back unable to walk. My husband had to physically carry him out of the vehicle. When I contacted the business, I spoke with Maddy at the front desk, who reassured me that my dog had not sustained an injury while in their care. However, I was not present and was never shown any video footage or documentation to support that claim, which left me with serious concerns about what actually happened. Months later, I received a brief email asking me to update my information in their portal. I responded honestly and shared how unsettled I still felt about the previous incident. Shortly after, a staff member called and said they would be happy to schedule grooming appointments for my dogs since they hadn't been in for a while. However, when I arrived to pick them up, I was told that my dogs were not actually scheduled for grooming but that they "accommodated them anyway." I was then informed that Friendly Grove would no longer be grooming dogs at all. The entire interaction felt incredibly confusing and dismissive, and it came across as though they were simply trying to push us out as customers. They offered a $120 credit for that service and essentially told us to find another groomer. My dogs had been going there for years, and $120 doesn't even cover the cost of a single grooming service. After years of loyalty, the lack of transparency, accountability, and communication was extremely disappointing. I expected far better treatment from a place we trusted with our pets for so long.

I have taken my girl, Tilly, to Friendly Grove many times. She has spent time at the daycare,…read moreovernight stays and she has been groomed at Friendly Grove. I have not been disappointed at all. Friendly Grove is very clean, the staff have always been nice to work with, and Tilly comes home tired when she has a day of play. I would recommend Friendly Grove to anyone looking for a place to leave your canine family member.

They took polo in fast & got it done within a few hours very pleased with how it came out he's way…read moremore poofy also came out super happy everyone's complementing him now! ‍

Took our two dogs there for grooming & wash, upon picking them up it was apparent to us that they…read moreweren't bathed at all because both pups smelled terrible (like cage odor). Also the grooming (cut) was on a scale of 1 to 10 a 1... Won't go there again!!!

We boarded our two little dogs for the first time and they loved it! Highly recommended!…read more Very attentive staff and a spotless facility!

My two dogs love Northwind! They regularly attend the daycare and are often boarded too. The staff…read moretakes such good care of them and my dogs come home puckered out... at least for a few days.

Kity has been grooming my dogs for over 10 years, she always has the best interest of the animals…read moreshe grooms. Just picked up Midge, bath, ears, toe nails, and anal glands. Kity is a pleasure to have my dogs taken care of by.

Kitty started grooming my 2 rescue dogs about 4 yrs. ago. She is sensitive to the needs of the…read morepets, almost like a dog whisperer. Kitty identified some aging health issues with my 14 yr. old dog, Chewy. I think i was in denial, and her awareness helped me through Chews' end of life process. His organs were failing. Also, Kitty is full of surprises: Once she opened a cupboard door & 4 sweet dogs came out to play. She even jumped my car when my battery died...talk about customer service!! It's a pleasure doing business here when there's always a win-win outcome.

I am super stoked that Lisa and Julie have been super helpful with my pets well being. They have…read morebeen more than accommodating to us. I order cat food from them they don't typically carry but are amazing about ordering on Thursday and in the following Friday. I also purchased an allergy test for my dog. Well worth the $105 to get results back of a list of allergies (my dog has seizures caused my foods she's allergic to) and has been accommodating about finding food and treats that keeps my girl happy and healthy without having anything she was allergic to.

Lisa is amazing! I needed help with training my very hyper aussie-mix pup, who nearly yanked my arm…read moreout of the socket when walking, especially if other dogs & people were around. One private lesson & I had a totally different & attentive dog, two lessons & I had the confidence & skills to maintain his good behavior. Thank you Lisa for saving us both from potentially years of frustration!

We have used this place for years for our fur baby. Don't know if the staff has changed or what but…read morethe service has gone downhill. Even after filling out forms in their office at drop off, they still messed up our boarding. This place has been trusted with our baby, but now not feeling it. If they can't do simple things as agreed, what is happening behind closed doors out of our sight.

I've done daycare and boarding here with them and my dog was happy and healthy both times! The…read morereason I can't give 5 stars and why I probably won't be returning are just inconveniences on my end: Their meet and greet will expire in 6 months if you do not use their services for that long, and you must repay the fee of $30. The $30 does not get you a free day of daycare like many other facilities. So if you board infrequently (like me) you have to repeat the process everytime. I also think some wording on the website needs to be changed. On the FAQ for boarding, it reads to bring food in a "a re-sealable bag as kibble oxidizes quickly which results in substantial nutrient loss." Most places want the food in something re-seable for the reason stated in the quote, however this isn't the reason I was told at drop off; their reason is due to convenience for the caretakers. What they mean to say is food MUST be *pre-measured* *per meal* and *individually* bagged in ziploc bags otherwise there's a fee. This was not told to me until I dropped off my dog with her sealed food container and measured food cup. They then said it would be a $15 bagging fee. I did receive a text before my dog boarded that I can go over the email about boarding reminders however I never got any emails, my confirmations were done through text with an email receipt sent at the end of her stay. No big deal, I didn't think much of it because I got confirmation/reminder texts of her stay and I had read the website/FAQs multiple times to make sure I did not miss anything. I don't even own ziploc bags because I think it's wasteful and I don't like surprise fees because this information should've been readily available on the website (even if that information was in that missing email). I was about to run down the street and grab a $1 box because my dog was only staying 3 nights, but a different worker than the one checking me in overheard and helped me out, so that was appreciated!

I have wanted to write a review about Cheryl the Dog Groomer at Our Best Friend for some time.. In…read moremy husbands and my opinion Cheryl is the greatest Dog Groomer in the state of Washington. Cheryl is very knowledgeable, kind and caring and our Labradoodle Moe adores her. If Chery has any concerns while grooming Moe she will give us a call. We would never take Moe to any other groomer. When we pick Moe up from being groomed we encounter other customers of Cheryl's and they tell us the same thing. Our Best Friend is extremely, extremely fortunate to have Cheryl as an employee..

They recently added a place for "Littles." My dog can rest…read moreor play with all kinds of fun stuff. I love to watch through the front windows. Better than television. Friendly, knowledgeable staff. It is a daycare, and there is some turnover.

Our dog was an incorrigible monster pup (though much loved) before he started twice a week hikes…read morewith Lisalea. We credit her 100% with his evolution into a mostly well-behaved, calmer, and kinder dog. He adores her and knows exactly when it's time for his hikes, and is bereft when he doesn't have one (how he knows the day/time is a question for science).

I am so pleased with the service that Lisalea has provided us over the last year taking care of our…read morepet. Three days a week she comes by and takes our beloved dog along with other canines on an adventure in the country. What's so special is that run together in a group. My dog comes home very tired and happy. It's such a wonderful social activity for him and he waits by the door the days he goes out. She truly has a special way with animals. If you live in West Olympia and want the best for your dog, there is no better!

No traigan perros aquí. El personal es pésimo. El ambiente es inseguro. ¡Son unos matones! ¡Huyan!read more

I have been super happy with Lucky Dog. I always had excellent communication and felt the staff…read morewas caring and attentive. My dog loved it .