Since a manager has NOT called me back as stated they would at the bottom of my poor review re: a…read morefemale employee I will complain here. I have not made a 1 star review for any business anywhere in the US .; That includes motels, veterinarians, restaurants but ....about our local Verizon store in Alexandria, MN I give one star. I am guessing this is a non corporate store and not corporately owned. In reading all reviews about Verizon it does seem a LOT of complaints involve non corporate stores. They will sell you a phone. That is pretty much it. Poorly trained employees who should not be on the floor or still in training re: customer service, plans and the phones themselves are attempting to help people with Expensive product and investment *I was pushed towards plans with far too much data GB for me. "It was better to start me with more than too little." I went home to read info on plans since I could tell I wasn't hearing about them all.( For what ever reason, there are no Verizon plan brochures any more. ) I've been a Verizon customer for years. ( I pretty much had to be due to tower coverage) We can ALL see I didn't need much GB. * I chose my own phone without the flailing, failing, inadequate and mainly under-educated help from the employee. "Oh, you don't want to go that cheap" is pretty much the only information I got. This girl just doesn't know her stuff. I went home to read about my probable phone choice and others as well. * She can transfer Nothing. (Among other simple things.... Me-where's the ap button on my home screen- Her- "oh , I think they did away with it)" I specifically said to Point my pictures to Gallery, where I can save all and edit. I specifically said DO NOT POINT THEM towards Google ( cloud). "Oh, you'll like it. That's where it goes....to the Cloud" I got the cloud...nothing in my Gallery. Messages did not go over , NOTHING transferred over. With exception of photos and messages, I brought my new Samsung phone home overnight and got it back fairly close to operating as my earlier Samsung phone . Took my phone to the local computer/phone specialist . He transferred my phone over in it's Entirety in an hour. Same with the T mobile guy previous this same week. Sadly, I couldn't keep my Mobile phone due to lack of good coverage in my area. I am stuck with Verizon for awhile longer. Little competition can create "don't have to care" attitude. I am waiting for T Mobile to get busy on their towers in this area so I can switch.

Helpful guy here today for my account changes. Nice location and all the cool usual stuff found…read morehere. I hope to return again when in the area.

Really lousy in all aspects. Customer service is horrid. I ended up cancelling my account for a…read morelitany of issues and ended up with a 'missing equipment' bill years later. Save yourself the headache and go elsewhere.

John is absolutely amazing. He spent so much time walking me through how to optimize my…read morecommunication systems and troubleshoot everything. I will stick with Benton forever as long as John is there.

From the owner: Benton Communications, a subsidiary of BCT, offers comprehensive telecommunication services,…read moreincluding high-speed internet, digital TV, and phone solutions, to residents and businesses in the Benton County area. With a focus on reliability, affordability, and exceptional customer service, Benton Communications strives to connect communities and empower businesses with cutting-edge communication technology. Trusted by locals for over a century, we are committed to delivering seamless connectivity and enhancing the lives of our customers.

We are seasonal customers of Arvig. I called on 4-28-25 to request that our wifi and cable services…read morebe turned back on for the summer on 5-21-25. We ended up arriving on 5-25-25 which was Saturday of the Memorial Day weekend. No services were set up by Arvig on the date I had requested. Customer service said too bad, so sad; wait until Tuesday and call the business office. No ownership, no effort to help us get service for our phones, computer, cable for three days. Today I w as given a weak apology but no ownership on Arvig's part. Arvig, your customers deserve to be treated better. Be better.

I am in the country just outside of eagle bend and bertha.. just got the new fiber internet i was…read moresupposed to be signed up for the high speed package...But when i called the customer service to see what i am at they basically gave me the run around bullshit said my fiber out here is in testing mode still.. so instead of the promised 990Mbps i get 350 ... So in all reality its no different than b4 threw old copper wire... I think they need to focus on getting the right equipment infront of there fiber .. Then maybe they wouldnt look Like such a fraud.. The Biggest joke of them all is there customer service suggested i use there wireless verison instead So put fiber in the ground an then just try to sell you wireless (Cellular Basically at only 350 Mbps) Because your not smart enough to make the fiber what you advertised it to be... you would think at some point you get better people in your company to get the job done correctly...an one last thing its nice the workers that came out to do the work an hook it up smelled you POT!... So professional!! brian

I have never written a Yelp review before. When I first talked with an agent on the phone to set…read moreup internet service, I was quoted a certain price for the 20 Mbps internet service. When the technician set up my service, it was only achieving ~9 Mbps. I contacted customer support and was told that if I wanted 20 Mbps, I would have to pay $20 more. I was not pleased, but agreed to pay the extra $20 per month. However, I still was not reaching speeds of more than 10-11 Mbps. I called customer support and they explained that sometimes in rural areas that is the best speed they can achieve. This was the second time I was promised something that wasn't true (#1 - bait and switch pricing scheme, #2 - promising a customer that you offer 20 Mbps in the area when you do not). I cancelled my service and returned my cable modem to Crosslake Communications within hours of installation. [Follow-up] Literally within 5 minutes of posting a negative Yelp review, I received a call from Pam at Crosslake Communications. She was gracious, conscientious and helpful. She was empathetic and apologetic. She has transformed my opinion of Crosslake Communications.

I want to shout out my gratitude to Crosslake Communications' competent and patient staff. The…read moreincreased demand caused by the Covid-19 inspired migration North that would test the resources of any organization. I appreciate the gracious and creative way my questions are answered. Everyone seems to keep their sense of humor while working hard. What a great team!