Since a manager has NOT called me back as stated they would at the bottom of my poor review re: a female employee I will complain here. I have not made a 1 star review for any business anywhere in the US .; That includes motels, veterinarians, restaurants but ....about our local Verizon store in Alexandria, MN I give one star. I am guessing this is a non corporate store and not corporately owned. In reading all reviews about Verizon it does seem a LOT of complaints involve non corporate stores. They will sell you a phone. That is pretty much it. Poorly trained employees who should not be on the floor or still in training re: customer service, plans and the phones themselves are attempting to help people with Expensive product and investment *I was pushed towards plans with far too much data GB for me. "It was better to start me with more than too little." I went home to read info on plans since I could tell I wasn't hearing about them all.( For what ever reason, there are no Verizon plan brochures any more. ) I've been a Verizon customer for years. ( I pretty much had to be due to tower coverage) We can ALL see I didn't need much GB. * I chose my own phone without the flailing, failing, inadequate and mainly under-educated help from the employee. "Oh, you don't want to go that cheap" is pretty much the only information I got. This girl just doesn't know her stuff. I went home to read about my probable phone choice and others as well. * She can transfer Nothing. (Among other simple things.... Me-where's the ap button on my home screen- Her- "oh , I think they did away with it)" I specifically said to Point my pictures to Gallery, where I can save all and edit. I specifically said DO NOT POINT THEM towards Google ( cloud). "Oh, you'll like it. That's where it goes....to the Cloud" I got the cloud...nothing in my Gallery. Messages did not go over , NOTHING transferred over. With exception of photos and messages, I brought my new Samsung phone home overnight and got it back fairly close to operating as my earlier Samsung phone . Took my phone to the local computer/phone specialist . He transferred my phone over in it's Entirety in an hour. Same with the T mobile guy previous this same week. Sadly, I couldn't keep my Mobile phone due to lack of good coverage in my area. I am stuck with Verizon for awhile longer. Little competition can create "don't have to care" attitude. I am waiting for T Mobile to get busy on their towers in this area so I can switch. read more

Helpful guy here today for my account changes. Nice location and all the cool usual stuff found here. I hope to return again when in the area. read more

I have tried several times, on more than one occasion to speak to someone for ONE question. I live 25 miles away and have stood in line for WAY too long to get inadequate help. today I tried to call to make an appointment. No one answered the phone. Throughout the day I called a total of 14 times and NEVER once did anyone answer the phone. I made an appointment on line but it was for another household adult that was not the account holder. All I wanted to know is if I had to be there or just my family member. All he wanted to do is buy a new phone. I am not happy, nor have I been impressed for a few years now with the people that work at this store. It used to be good until everyone got fired and they hired new help. Very impersonal and down right rude and condescending like everyone one the street is dumb. If I had another option today I would take it. Soon I will have another carrier! read more

if i could rate this store with zero stars i would! the customer service is horrible! the staff is rude and impatient. this area does not have enough room to tell you about all the bad experiences i have had at the alexandria verizon store. here are a couple of examples of how bad it is. there were 6-8 of us (customers) waiting for the store to open. it does not have a very big overhang by the door and it was raining. the store hours are from 10 am - 8 pm. we could all see them standing in there looking at us in the rain while they were wating for exactly 10 am. another example, i made and appointment for 10 am with one of the store employees. i had been at the store earlier that day and the line was too long for me to wait. i returned that afternoon, again, line was too long for me to wait, and i overheard someone had an appointment. i asked the "greeter" (if that is what they are called) how to do this. she said she could do this. i said i want a 10 am appointment for the next day. the next day i am there at 10 am. the person that waited on me was incredibly rude! i stated i had an appoinment at 10 am. she bluntly told me "for future reference, we do not make appointments at 10 am. there are too many poeple that are here at that time." she then told me the person that booked my appointment was new and it should have never been booked. i then asked her how can i make an appointment without coming into the store. she said you can go online or call the store. i said i can never get an answer when i call the store. she again very rudely told me if she is waiting on a customer she is not going to answer the ringing phone. she spoke to me like i was a 6 year old! i have owned my own convenience store for over 28 years so i know how to deal with customers. i will not reccomend the alexandria verizon store to anyone! oh, and by the way, if you do go online to book and appointment, 10 am is listed! read more