We hired Balance Pool Care to replace our previous pool guy and undue the disaster that he left…read more Our pool never looked so bad, but Alex from Balance Pool Care was confident that he could make it right. Sure enough, after some treatment, the pool finally started to get back into shape and finally looked as good as new (see before and after picts). Green to Clean wasn't the only reason that our HOA picked Balance Pool Care. After interviewing a few pool vendors, it was clear that Alex knew more then the others and noticed details that need to be addressed that the others didn't catch. Commercial pricing is a challenge, but Alex is taking good care of our pool and making sure that everything is in proper working order. I'm especially satisfied with the Pool Reports after each visit and Alex's efforts to keep us informed of the work that he's doing. Alex is honest, fair, and friendly yet professional. You can't go wrong with Balance Pool Care!

I previously gave Alex a good rating because he was attentive when he first started his company,…read moreand he asked me to write a review to help build up his business. I was one of his first customers. Over the two years the service went down, lots of missed service days(more than what was in the contract), pool not maintained as well as before, and very short visits caught on my ring camera of 3-5 min service calls. I didn't want service in the winter or wanted reduced service to save money, but he told me his service was based on year round. He said I needed to keep my service the same in the winter if I wanted to stay in contract. So I paid him all winter long, and then when I started complaining about missed service days and quality of care, he dropped me without any notice. He didn't even finish the service month that I had already paid him for. I asked for a refund of the winter months and got no response. If I could do 0 or negative stars I would.

Shane got back to me with in 5 min of posting a request for service and answered my questions…read more Unfortunately he was booked until next week but his co worker Chris was able to come over sooner. Chris reached out and we scheduled something ASAP. Chris was awesome, fixed the problem in minimal time and my pool filter is back to running!

I'm giving four stars because the initial service and the actual work were great, though the…read moreadministrative side was a bit of a hurdle. ​The Pros: The initial communication was fantastic. They were incredibly helpful in walking me through the details and getting everything sorted at the start. The work they did on the pool was also high quality, and I'm very happy with the results of the service itself. ​The Cons: I'm knocking off one star due to some communication and paperwork delays. There were issues getting the waiver paperwork sent over, and it took longer than expected to receive the final invoice. I was also told I would receive a referral for a repair contractor but never heard back on that front. ​Overall, they do great work and the first impression was excellent--if the back-office follow-through were a bit faster, it would be a five-star experience!

I am giving 5 Star Performance, Service, Communication, Value Review based on my experience working…read morewith Carlos, Lorenzo, Manny, Jameson and Jermaine, who is the owner of this " At your Door Pool Service" company. We are new in owning a pool and hired a local pool service company in October 2025 here in Oakley. We are also new in the area so I rely heavily on Yelp and that is how I conduct business reviewing every details of people who used any company in the area. Yelp is super helpful but often times you will never know unless you work with them. I have a local Oakley pool company that started in October and not happy with their performance and service so after 3 months of test driving their performance, I let go of them and started with At Your Door Pool Service on the second week of January. I have been calling Carlos At your Door Pool Service company since October 2025. But because I would like to support a local Oakley pool company, I went ahead with that local Oakley company; however after 3 months, I was displeased with their performance and service. I called Carlos and asked more questions. Carlos always pick up my call and answer my questions. He is really patient, experience in responding to my detail questions. I should have hired this pool company first before supporting/hiring the Oakley pool local company. The first agenda prior to transitioning to this pool company is assessment of Lorenzo on the condition of our pool and I was able to meet Lorenzo and asked questions. You can asses his knowledge on pool as he answered all my questions. Lorenzo is very good at what he is doing. He also set the fountain timer for 15 minutes daily ensuring that water cycle is good. Then the following week on a Friday last week was a regular cleaning by Jameson. Although, I did not meet Jameson after the cleaning he sent a text message update. Then I bought a Polaris Robotic cleaning machine and put a deposit by mistake in text message link. Manny came over to explain details on how the cleaner works and explain the different functions of the machine. Manny also went over on the pairing the App to my phone. Although, in the beginning I was not sure if the Polaris is really for me to buy and not sure if the amount is worth since it is expensive. I decided to buy it and Manny delivered it at home. Manny open the box and showed me all features without using it inside the pool. Then after seeing it, I was not sure to buy it. So if you are not sure to buy don't open the box as per Jermain you can't return the Polaris Robotic machine once the box is open as they can't accept an open box and they will pay a penalty if it will be returned. So I told Jermain, the Polaris machine is not used, the box is open though. My recommendation for Polaris company is to have a demo machine free to their distributor like At Your Door Pool Service. Polaris return Policy sucks as I mentioned to Jermain. I will not deduct that 5 Star for this pool company as it has nothing to do with their Service. Looking forward to partnering with this team! Thank you At Your Door Pool Service! Kind regards, Cora

We were referred to Jermane and his team for two warranty repairs, a heater issue and when our spa…read morelight fixture burned out. They quickly ordered the parts and scheduled the service. The repair team came today and were such nice guys, quickly handling the light repair without having to lose a large amount of water for the drain/refill. I trust their team fully and would gladly hire them again.

Had to replace my pool pump motor. Reached out to some other pool service companies but Aguilar…read moreseemed honest and willing to help. They did a great, professional, job. I will definitely use them again when I need help.

Contacted this pool company about my pump that stopped working. Rickie responded and he was…read moreextremely knowledgeable. He made this frustration process simple and painless. His staff are polite and respectful. Great company, great customer service. Definitely recommend them and definitely will call them again.

I've had a pool for five years and have worked with several pool companies during that time. No one…read morecomes nearly close to Daniel. Daniel is the owner, and his level of knowledge, dedication, consistency, and hard work is unmatched. I've only been working with him for the past few months, but it has been by far the best experience I've had in this industry, and I've had quite a few. He is incredibly reliable, detail-oriented, and clearly takes pride in his work. Everything is handled thoroughly and professionally every single time. Cristian, who works with him, is polite, respectful, efficient, and a hard worker. He does an excellent job, and it really speaks to the standards of the company. If you're looking for a pool company, don't look any further. You will not find anyone better than this. Highly recommended.

It's been great to work with Daniel. They are consistent and reliable. Highly recommend.read more

Don is.very knowledgeable and committed to take the time and share his insight to have clarity of…read moremy project. He evaluated my property/pool of adding pool heat. I was well educated after going with different options, their challenges and pros and cons and his price was very reasonable based on the scope of work.

Don and the service tech were nothing but professional and courteous. did exactly what they said…read morethey were going to do and then some . very good work. would highly recommend.

The Pool Guyz have been helping us keep our pool clean and beautiful for over 12 years. They've…read moredone repairs for us, cleanings, vacuuming, and chemical maintenance. They are dependable, reliable, and extremely knowledgeable. Highly recommend them! The owners are fantastic people.

This is the best pool service company in Brentwood. He was so professional and so knowledgeable! My…read morehusband, I highly recommend Mark and his company for anybody that has a pool. We were having some issues and he was able to diagnose it within minutes. Highly recommended!

I have used Clear Blue Water Pool Services for seven or so years. Very responsive when something is…read morebroken and he fixes it quickly with a fair price. He services the pool at my house along with a pool at a 2nd home I own.

Victor has serviced our pool for 16 years turning it from dark green to sparkling blue. He has…read morerepaired lights, vacuums, filters etc...He knows his craft. He's very kind, courteous and accountable.

David from Creekside Pool Service is an absolute gem. After resurfacing our pool, we had no idea…read morehow important it was to properly restart and balance the chemicals--and thankfully, we found David. From day one, he went above and beyond. Not only is he incredibly knowledgeable, but he took the time to explain everything in a way that actually made sense. You can tell he truly cares about doing things the right way, not just getting the job done. What really sets him apart is his follow-through. Even after the service, he made himself available for questions and continued to guide us--something you just don't see often anymore. That level of care and responsiveness is rare. If you want someone who is reliable, professional, and genuinely invested in helping you, David is your guy. Our pool looks amazing, and we have total peace of mind thanks to him. Highly, highly recommend!

David is incredibly reliable, always responsive, and extremely knowledgeable about pools. But more…read morethan that, he is genuinely a good, empathetic person. He is also fantastic with dogs, which is a huge plus for us. Finding someone who is both an expert at their job and a great human being is rare. I highly recommend him

Excellent service, I highly recommend, and knowledgeable and very friendly. I would definitely…read morerecommend.

Gabe returned initial call promptly and courteously. Worked with our schedule and needs for this…read moreonce a year thorough cleaning of our Hot Tub. He arrived on time and was honest about the condition and did not try to upsell anything -good, honest, work! He/we are on the calendar for next year. Pricing for what he does is more than fair.