My daughter and I had a number of pieces to be framed. Brenda spent quite a bit of time with us…read morefinding just the right mats and frames. Everything was beautifully finished and in a timely manner. Truly Yours is our framer from now on!

Excellent work on framing, however, better customer communication/service is needed when the…read moreframing order is completed. Owner takes your phone number and email, but she does not let you know that your order is ready for pick up. She says she "tried several times," but I do not believe that is the case. I definitely would have received the texts or emails. I had to call shop. I also had to call her about my last order! Recommendation: Pay minimum amount due when your order is placed. If you pay in full as I did, there is little incentive to contact customer.

I was recommended here for custom framing work after my regular store closed. They were very…read morefriendly here, and they worked with me to obtain a special frame through custom ordering. They have "regular" hours but they also do appointments by request, which is nice. Of note, they had to search multiple companies to find a frame that was similar to some we already had, and that took several weeks. In general, I had to call them for updates even when deadlines were missed (they had good reasons for it) and I wish they had taken the initiative to call me first. However, it all worked out in the end and I am happy with the job they did.

I needed something for Christmas framed and this was the place to go to!…read moreIt was my first visit to the gallery but not my last! The gallery has a very central and safe location with plenty of parking in front. It made a very professionell impression, being very well lit, open and friendly. I got really good advice, the process was flawless and the product came out super well. This is now my go - to gallery for sure!

This place brings me so much joy. The classes are wonderful, and the instructors are kind, patient,…read moreand incredibly knowledgeable. I learn something new every time I go, and I'm always amazed by what I'm able to create in just a couple of hours. Devery, the owner, is genuinely kind and welcoming--and her sweet dog Walter makes every visit even better! She has a remarkable memory for people and goes out of her way to make you feel at home. You can even text her directly with questions about classes, and she responds promptly and thoughtfully. Please, please check this place out--it's truly a hidden gem!

I am so excited that this place exists! I have now visited on back to back weekends after having…read moresuch a lovely experience. The shoppe owner is knowledgeable and helpful, pointing me in the direction of the products I was looking for and making a suggestion of a similar pen I hadn't yet tried. I was DELIGHTED to find a piece from a local artist that I had seen displayed at local gallery last fall for sale here, and snatched it up in a jiffy. Also really into the fact that this place has classes and events offered throughout the month - a lot of great education and creative community going on here!

Nerdy by Nature used to be located in Crossgates Mall, but moved to Troy earlier this year. The…read moredowntown Troy location seems like such a great fit for the vibes of this small business specializing in the metaphysical and unique curiosities. There is a lot to look at in this space, with a nice collection of original artworks as well as items on display (and available for purchase!) from variety of Horror Movies and other productions. There are items for sale from multiple local artists/vendors you may be familiar with (Deanna Campagnola & Opal Hexen, I'm looking at you!) as well as ritual supplies, tarot decks, and crystals. Self proclaimed as "supplying tools to assist you in being your authentic self" and encouraging their community to "Let the weird in," I highly recommend you visit Nerdy by Nature during your next Troy adventure. This is a safe space for all humans and a great spot for gifts and oddities for yourself and your loved ones. I love that Nerdy by Nature also has their own collection of vegan hand & body soaps available in the shop; I left with a beautiful bar featuring sage, lavender & lemongrass that smells divine.

Fun shop! Very unique and eclectic things for sale such as animal bones, creepy dolls, and other…read moreinteresting ones of a kind items. My daughter wanted to check it out and though we didn't find anything she wanted, she enjoyed the visit.

A delightful home decor shop that specializes in rustic, farmhouse style. Seasonal themes, candles,…read moreand faux flowers, berries, twigs, evergreens for all your decorating needs. There are ornaments and unusual vases and containers for your arrangements. The woman there spent at least 10 minutes giving me advice on a floral arrangement. They also have events occasionally as well.

The owner of this adorable shop is so down to earth and approachable. The shop itself calms the…read moresoul with its' beautiful background music. The items are a feast for the eyes. I want to buy one of everything when I shop at The Speckled Hen.

People should always bring out your sparkle, and leave you with more…read more Love letter to #thecostumer who made me feel valued, beautiful, and sparkling. That started from the first phone call that I made, through the rental of my wig, and my disco ball dress. I was connected to Pam whom I left voice mail for asking about rental of a Dolly Parton wig. BOOM! I get a call back from Pam letting me know she had already styled two wigs for me, and she would send images to me via email. Next morning, there was an email from Pam Pam with the promised images. I chose the more blonde, and fluffier wig. Next day, I drive to The Costumer rental shop, and was greeted by Courtney. She let me try on the chosen wig. Naturally, I couldn't contain my laughter. It was beautifully ridiculous. I was all in. If you know me, I am either clocking in at ZERO or NINETY. No grey area in my life. So, when asked if I needed a costume, I obliged to TRY them on. Mclhenna took my measurements, and returned with a cowgirl outfit, and a sequined number. Although, I long showed horses in Western Pleasure classes, the cowgirl outfit just wasn't working for me. Ahh...But, next was the sparkly one. I slid into that one, and I immediately knew she was the one. I exited the dressing room to praise by Mclhenna, and Lisa who told me I was sparkling as was the dress, and that I looked like a disco ball. They gave me lovely compliments, and told me that I sparkled, too. Lisa, the accessory queen, got me a pair of elbow length gloves for wardrobe completion. @ I felt beautiful. FYI, they also make costumes there. This is a place overflowing with multitalented people. Decision made. Onward to The Costumer retail store on Harbor Drive. I met Pam my wig stylist, and the Assistant Manager, and Jeff, who took my initial phone call. Pam assisted me with make up where I ended up just buying eyeshadow, and some affixer to set/hold my makeup. I had foundation, blush, eyeliner, and mascara at home. But, Percy gave me make up tips that were priceless as he has experience with theatrical make up applications. Hope I did you proud, Percy. Big thank you to Courtney, Mclhenna, Lisa, Pam, Percy, and Jeff. You made me feel beautiful. Your kindness goes beyond excellent customer service. I will forever sing your praises, and I can't wait to dress up, again. Highlx recommend each of you for a memorable, and wonderful experience. Thank you for making me sparkle. You're The Disco Balls of Cool. I LOVE YOU! YOU ROCK! ( The Costumer is celebrating 109 years in business. Now, you know why.)

After a rough start picking up an order for dance class supplies for my daughter, I realized I did…read morenot know the order number or whether or not it was an in person or internet order. I should have had that information. The Costumer is a large operation with three locations in Schenectady. It rents and sells hundreds of costumes and assessories. A call to my daughter resolved those issues. Within 15-20 minutes of my arrival, the order was located and delivered to my car by a staff member. Service was Five Stars I talked to four different staff, and each one was courteous and calm in spite of my impatience during the initial part of my visit. I was a little out of line, but I am going to attribute it to a senior episode. A nice email explaining the delay in locating the order was sent to my daughter by the manager on the same day as my pickup. AND it included a 15% off coupon on her next purchase! Good customer service and follow-up!

Since I was a kid my Gram mother had this painting of Venice Italy in her house. My grandfather…read morewhom I never got the pleasure to meet because he died before I was born, got it for her. Sadly,6 years ago my gram mother passed away and I inherited the painting. The painting really does look like St Mark's square in Venice Italy. ( I went to Italy 3 years ago and Venice was the first city we visited ) I wanted to get a new frame on it and hang it in my bedroom. I was worried because I didn't want anyone that re framed it to ruin it, like I said before it has been in my family for a long time and I would be devastated if anything happen to it. I did some research and found this place. I called KC's and talked to one of the owners Kelly that does all the framing here. She was more than happy to look at it and give me a price. I told her how important the painting is to me and after talking to her I had a good feeling I wouldn't have a problem leaving it with her. Also if you are looking for sewing machines supply or fabric this is the pace to go. Both my wife and I went up and meet Kelly and she was super nice and really knows what she is doing when it comes to framing work. Needless to say I left my painting with her to frame. She also put a new hanger in the back and re papered the back of the painting. She also went out of her way to find someone that restores paintings as my needed to be clean but she doesn't do restoration work. Kelly said I should have my painting back in 2 weeks and that is exactly how long it took. I would highly recommend Kelly for any framing needs. When my painting was all done Kelly called and informed me and said no rush whenever you can get here great. I arrived and she had my painting wrapped in construction paper. She showed me, and I couldn't be more pleased. My gram mother would have loved it! It is now hanging in my bedroom where I can look at it everyday reminding me of my Gram mother.

We went to get a poster framed on a Saturday afternoon, around 2:30. There was one customer there…read morepurchasing fabric and was being helped. We went to the framing area (had a poster framed a couple years back and we were very pleased with how it turned out) and waited. We knew the employee was assisting the other customer with the fabrics. After about 10-15 mins the customer left and we continued to wait by the framing area. The employee did NOT acknowledge us even once. After about 5 mins I went over to the employee, who was leaning on the counter on their cell phone, and asked if there was someone who could help us with framing. She seemed annoyed I was even asking and rudely said "no, they are not here today". I asked what days they are here and she said "well sometimes on Saturdays and on Mondays". I asked if I should call before coming in again. She said "yeah, that would probably be a good idea". We left and as we got to the car the person I was with said we will NOT be back. This employee wasted 15-20 minutes of our time ignoring us and had no customer service skills whatsoever. We had planned on bringing several more posters over time to be framed, which we knew from our first experience is NOT and inexpensive endeavor, but we have now decided to take our business elsewhere!!

Downtown Troy location of local chain, notable for having both a few contemporary artists with…read morelocal flavors on display at any given time and a variety of antiquarian prints and maps. The prices are middle of the road but the selection is very nice, and the location's convenient to monument square. Recommended for browsing if you're of that ilk.