Pump was dark/off would not power up...contracted to come out on 9/3/25. Aquabright came out, tech…read moretapped the side of the pump with a wrench and it kicked on... said he was done and left. Pump stayed functional for 33 days! They were contracted to come back out on 10/4. It is now 10/15/25 and they will not answer call or show up. Unbelievable... now I have to have my credit card company reverse the service call payment! Do Not Use this company if you need someone out to fix something.

Recently my senior father was in a medical facility for a month and when I stopped by his house in…read morethe morning to prepare for his arrival,I noticed his pool was green! I called AquaBrite to see what could be done. They sent someone out that afternoon to start the process to correct the issue and sent another person (Christopher) the next day to complete the service and the pool was blue again. Thank you AquaBrite for making it right! Especially on short notice on a holiday weekend.

They are the leaders in inground pools in the Ft Myers area. They won't be your cheapest quote by…read morefar, but they do what they say and deliver a superior product with top of the line equipment on time and to quote. When comparing quotes, also compare the equipment used and quality and neatness of installation. I have people in my neighborhood who admired my pool and I told them who did it....They subsequently went with a cheaper source. A year later their pool is half done, not useable and their contractor has basically abandoned them half done with no cage and no pavers. Litigation followed... Cheaper isn't always better. Two thumbs up to superior pools.

Called because we are thinking of putting in a pool. They don't come out to meet with you at your…read moreproperty. They want you to go in and meet in their office.

Rude Called, rude response, was told to looks elsewhere…read more As a senior $100 per/mo is more than fair. Wanted $120. !! My thesis... That equates to 15 min pool service maintenance, 4 times per month or 1 hour worth of service for $120. Yes... chemicals... less than 1/3 that per month. Did my own for years. Is it worth $70/hour? Nahhhhh Don't even pay my accountant that much per hour. No recommended. Pool service is overrated. Be careful who you hire.

I came to town to fix our house, and time was a big issue. I didn't know many people, and some took…read moreadvantage of that by giving us inflated prices for everything. The pool hadn't been serviced for months, but Josef showed up within an hour and got everything back in order. Great guy, great service, and great prices -- I highly recommend him!

Excellent service since day one! My pool has looked beautiful ever since. The team is kind and…read moreprofessional.

Owners are friendly and responsive and have already made me feel like a longtime customer!read more

We couldn't be happier with A&E Pool and our new pool! From start to finish, the entire experience…read morewas excellent. Eli and Elio were professional, knowledgeable, responsive, and easy to work with throughout the whole process. They did an amazing job bringing our vision to life, and the quality of the workmanship really shows. They kept us informed along the way, answered all of our questions, and made sure everything was done right. Our pool turned out absolutely beautiful and exceeded our expectations!

This company is very unprofessional. We called them for pool service explained our dilemma along…read morewith issues with other pool companies. The gentleman I spoke to Jose said yes yes yes to everything I said ; said he would send pictures every visit we received no pictures. He said it would not happen that way with his company. He also called said he was at the property and never even went out with us the customer thinking he had been there and taking care of our pool. Not a good business man and no accountability I would stay away from this type of a business. Left several messages along with text messages for over several weeks with no responses at all. very disappointing as a consumer.

A couple months ago I needed a new filter system and chlorinator for my pool. While I could have…read moredone this myself, I am 76 years old with a bad back, so was willing to pay to have it done. After getting a couple bids, I contacted Tri-city to do the install. A few days later a Tech arrived. He cut out the old system and began the install. An hour or so later he has completed the job and needs for me to sign, but also needed to show me where there was a piece broke off the lid but functional. He said they would be out day after tomorrow. His boss ordered a new on and said they would be out in a couple of days to replace the broken lid. A month went by and no show so I called and was told they would be out in a couple days. Still no show. I called again and was told tomorrow and they did show up at that time. The system looked as if an amateur put it in. The pipe from the filter ran at a 30 degree angle downward because the filter sat higher than the old one. Instead of using an elbow, he just pushed it down to match up to the old pipe. Then, being crooked, the rest of the system did not fit right so again he forced the pipe into an angle to fit. Very ugly looking. About 2 months after install, two joints came apart due to being forced to an odd angle I repaired it as best I could and hoped for the best. Two days later it came apart again. After several emails and a couple phone calls, they refuse to come and repair their mess stating plumbing repairs were not there responsibility, even though the cut the pipe and installed the new fittings. The service manager promised returned calls that never happened. I went to Ace hardware and bought some parts and took the whole system out and replumbed it correctly, something I was trying to avoid because of my age and back issues. All this after I paid over $200 for labor and pipe fitting parts. I will never use them again nor do I recommend them.

Reliable, responsible and responsive. In a community where the amenities are heavily used, they…read morehave their hands full just keeping up with the needs in this community, and they do it well. Rob keeps me in the loop and makes my job so much easier. They have a great support staff, and are on top o their customer service.

Bought a home they serviced, then they told all the things the previous owner neglected. I had them…read moredo all the work they recommended. Discovered they were the highest priced in the area, which was fine because I wanted the best, which the owner claims he is. After his service person broke a tile he denied his guy did it and said go get another pool supplier after I agreed to pay him to fix it correctly. Never had such an experience with any supplier ever.

really bad service. pool was green for 3 weeks. the owners responds was was to blame us for not…read morewatching it or our house. Crazy. He was rude and condescending. Bad value and service. Actually insulted both me and my wife. After another review i had to block him from harassing me. Check out picture. Nice work. wow

I called on a Friday LATE afternoon after my usual repair Co. called to say they couldn't make it…read moreand I had called them on Thursday and waited for them. I had family coming in for the weekend and no heat in the pool. Swim-quests technicians were all tied up so the owner, Jim, came out. He was great. Not only fixed the heater problem but found a few more issues that were about to become problems and fixed those too. Had the right parts on the truck. And just a service call fee which was reasonable. They will absolutely be my pool people moving forward. If I could give more than 5 stars I would! Joe in Estero

Have been using Swim Quest for several years now. Was happy with their service up until this…read moresummer. We had a pretty significant leak earlier this summer and never got a call telling us about it until I got my homewatch service report. They saw the leak and shut the pump off, swimquest knew of the leak for 5 days, including a weekend, and never reported it to us. This week we had another leak at the auto fill valve and again, no call from swimquest. Once again my home watch saw it and reported it to me. The weekly report from swimquest said nothing about it. What really set me off was I emailed them today at noon asking what was going on and 5 hours later had to call them and ask. I was told they were busy doing invoices and were too busy to call me. Apparently billing is more important than notifying clients when something is wrong. DO NOT TRUST THESE GUYS, something changed this summer in their company and not for the better. There are lots of other companies out there to worry if your pool is OK when you are away.