When I had an issue with this property, I contacted the corporate office…read more They worked with me to make things right. They promptly contacted the property management and kept in touch with me. I was pleased with their response and will gladly go back to this hotel in the future.

After the experience I had at the Holiday Inn Express in Camden, the only reason I am giving it a…read moreone star is because they don't have negative numbers. I am on the road at least once a month, and this is the worst experience I have ever had at a hotel. When I came to the front desk, there was a large group checking in. One of the clerks offered to check me in and the other person at the front desk who, as it turns out was the manager, told this desk clerk, "Don't worry about HIM right now we have this group to check-in." Maybe a greeting such as, "Sir, please be patient for a minute. We are checking in a group" would have made me feel like more of a welcome guest. When the manager finally got around to addressing me, she said without explanation, "I'm going to move you across the street to the Hampton Inn." I figured that was fine, since I have gold status with Hilton. She got in her car and led me across the street to the Springhill Suites. When I asked about the Hampton, she said, don't worry, this is a newer hotel. Don't worry, it's the same price." Except, it was not. They did not even show a reservation for me, and the desk clerk at the Springhill Suites got ready to charge me $270 for 1 night. When I explained that my whole visit was supposed to be under $500 for 3 nights, he got on the phone with the Holiday Inn Express. 5 minutes later, I said the heck with it and walked out. It turns out the Hampton Inn in Camden was full, so I wound up having to get a room in Clemson. Two hours later, the manager from Holiday Inn called me to say, if I still needed a room, she had one. Thanks, but no thanks. I spent 35 years working in customer service for an airline, and I knew what was expected of me when I was serving the public. The manager of the Holiday Inn Express in Camden could stand to have a little refresher course on how to treat their customers and make them want to return.

I arrived earlier than usual and was immediately greeted by a super pleasant and helpful front desk…read moreattendant. She quickly ran through all the amenities and offered me a Gold member welcome gift--mostly snacks and sweets. I might go back for the waters later, but it was a thoughtful gesture and more than some Hiltons offer. The snack area was well-stocked with a mix of healthy and indulgent options. Check-in was fast and smooth. The third-floor hallway carpet is something else--very retro, like stepping into the 1960s. Not bad, not great, just... there. My room was overall clean, though I noticed some corners in the bathroom with buildup where cleaning tools clearly miss. The bathroom itself is bright and may have recently gotten new wallpaper, though in the sleeping area the wallpaper corners were peeling and could use a quick touch-up with paste. There's a combo tub and shower, but the grout around the tub is missing and the baseboard--made of brick or stone--is pushed out and cracking. Towels are basic: small washcloths, undersized hand towels, and standard bath towels. A nightlight is built into the outlet, which is always a plus. The barn-style sliding door covers either the bathroom or the closet, depending on its position. Inside the closet were a blanket, iron, ironing board, hangers, and a luggage rack--points for that. The room has two queen beds, a flat desk with a drawer, a raised TV area with drawers, microwave, coffee maker (the kind you take out and plug in), ice bucket, and a mini fridge that works well. A few scuffs and wear are visible on the cabinet, but nothing major. Lighting is adequate: a lamp on the desk, one between the beds, and an overhead near the door. Plugs are everywhere--USB and AC on the TV stand, between the beds, and by the desk lamp. Very convenient. Breakfast the next morning was in a clean, well-maintained space. The hot food options included grits, those small omelet-style eggs (today's were Western-style with bell peppers), and a waffle station still offering pumpkin spice batter in May. There were pastries, fruits, including bananas, and bacon that wasn't really edible in my opinion. Still, there was plenty to choose from. I briefly interacted with the breakfast attendant, who was pleasant. Later that night, I returned around 8:45 p.m. and noticed no one at the front desk. I went to my room, then came back down for a couple waters--still no staff present. I waited for a bit, then left. As a Gold member, I hadn't taken waters at check-in, so it felt fair. Still, the lack of presence at the front desk for over an hour was a little unsettling. Coffee service is where this hotel shines. They offer complimentary coffee stations in the lobby--how all hotels should do it. None of that \$6 coffee nonsense. They also include an in-room Hamilton Beach coffee maker with individually wrapped disposable filter trays. I can't overstate how much I appreciate that sanitary feature. No gross Keurig here, thankfully. The coffee station was always available when I passed through--huge win. One oddity: there's a Honeywell thermostat on the wall, but it doesn't light up or respond. The real controls are on the unit below the window. Not sure if it's a leftover from a previous setup or something else, but it doesn't function. At checkout, the staff member was extremely pleasant. In total, I encountered three employees during my stay, and all were polite, friendly, and professional. Overall, a solid stay with thoughtful touches and a few minor quirks.

First impressions were Great, the hotel/front lobby was clean and cool…read more Breakfast area was also good as well as the concession area behind the counter for drinks. The hallways to the rooms were humid. Elevator works good and clean, shook a bit but that was fine. The room, clean, offered toiletries if you forgot any. The tub is very slippery so be careful about that. The room smelled off, was a bit strong, a bit mold, other guests about allergies with the smell, it was also humid. Pet Friendly! Cockroach in the room, also found cockroach leg in other bed. Breakfast was yummy. There is a pool that goes about 5 ft deep, no life guard on duty though. Constant beeping sound near the telephone/lamps. My room was 311. There was a huge tick! 3.8/5

When I had checked in, they were bragging about how they had finished remodeling the hotel, but I…read moredon't think they ever cleaned up all of the debris from the remodel. The backside of the hotel is borderline a trash dump, they have an outdoor area for I'm assuming pets because it has turf, but there is more garbage and cardboard boxes and refuse out there. The rooms are not functional, they are more fashionable as there are no drawers or shelving to put any clothing items. Also they're not clean. I stay in a lot of hotels for work and I have noticed a huge decline in cleanliness within the past year. The hotel provided shampoo and conditioner had dirt all around it, so did the shower head area, and there were dirty fingerprints on the back of my bathroom door that were there when I first checked in, so I know it's not from me. When I went to check out, I stood in front of the desk for about 10 minutes as I could hear someone in the staff room, coughing, and no one came to help me. I rang the little bell. Still, no one came. It wasn't until another employee walked through the front door and saw me waiting to be helped that they alerted the employee in the back and I know that there are security cameras on me because I can see the security footage TV so they definitely knew I was standing there.

I would not stay here again. Room#103 was Infested with…read moreroaches, the owner knew about the situation and still assigned the room to us. I believe we were victims of price gouging because of hurricane Helene .The microwave was extremely dirty, ironing board was rusty,as was the towel rack. They did move my family.

No breakfast, no pool and no wifi. Rooms with mold and different stages of life roaches. Bathroom…read morecovered in mold and paint and ceiling falling off of walls and ceiling. Commode seat broken along with handle to bath and shower. You may leave with something you didn't check in with. Rooms are nasty.

I literally sat watching roaches crawl around the floor, up the wall and one walked across me in…read morebed. It was the middle of the night so I was unable to leave. There were no towels, shampoo, etc in the room. We left at 5am the next morning never to return. (We had paid for two rooms for two nights.) I would not recommend this motel.

We arrived at around 9 pm and had already made a two night reservation. No one ever came to open…read morethe locked office door no matter how many times we rang the bell. I eventually had to call them by phone to open the door. There was loud music and pets (both of which were "forbidden"). We asked for another room since we had to be up early and needed to sleep, but they said they were sold out. The room and area were so terrible that we cancelled the second night IMMEDIATELY! The front door was cracked and didn't seal, bathroom door didn't close, smoke detector was not connected, wash towels were filthy, toilet was disgusting and hard to flush, sink had trash can underneath because the sink leaked badly, bathtub was just sad, room had two tvs (one of which did not work at all), ac was rigged with pieces of paper stuck into the top...I could literally go on and on. With the price, we knew it wouldn't be anything fancy, but this was just unacceptable. Upon checkout, we were offered another room... no thanks. Staff was nice, but the establishment definitely was not :-(

Nastiest place I have ever seen. Owners can not speak English. Roaches and bed bugs are splitting…read morethe cost of the room. Went to work to come back to the toilet overflowing out into the room bc when the police got called out that day every one staying here flushed there drugs at once messing up the plumbing.

Mona Lisa has went through some renovations it not Trump plaza but it's comfortable. The management…read moreis nice, polite, and very helpful. it not expensive and it is safe

I can show you better than I can tell you ! Just know they have little friends that suck your…read moreBlood out while you sleep ! Owner tried to deny he had his concoctions in his motel at all ! I was very astonished and wanted my money back and tried to deny deny deny and not give me my money back until I threatened to make a couple of calls , one to the health department and second to Kershaw county . I don't play that when it comes to my health and safety/ well being . This is your warning , you guys . STAY VERY FAR AWAY . There is plenty of better options out there !

We had four rooms. Before checking out, I checked all the rooms. One had a clogged toilet! I just…read morechecked my credit card and they charged me the $56 fee for incidentals! Totally fraud because I know I had no incidentals-don't even remember if they had a fridge in the room! FRAUD!!!!!!!!!!!

The room was clean,sheets,blankets,towels had zero stains on them.The bed was clean and…read morecomfortable.Good water pressure and plenty of hot water.This is one of the better ones I have stayed at.The only complaint I have is the front desk called our room at 8am,woke us up to move our truck after we were told to park it there,yhan housekeeping banged on door at 10 am wanting to know if we needed anything,,yes sleep...As we were leaving with our dog a manager ssaid excuse me you have to pay a pet deposit,yes we did last night when we checked in.As far as the actually room no complaints,except spots on carpet

Very nasty and arrogant lady managing this place, barely speaks English and will go off on simple…read morerequests like asking for clean sheets, so rude and quick to say no refunds

Do not stay here. Bedbugs and extremely rude management. The lights were not even out and they came…read morecrawling across the bedspread and pillows. Management yelled at us. A terrible experience