I made a reservation for a non Smoking room. Arrived and they had no non smoking rooms available…read more I have allergies and asthma and I was not pleased. They made no effort to reimburse. Just put us in a stinky smoking room. The sink takes 15 minutes to drain and the tub is stained. Very disappointing.

I tried staying here but room had a horrible smell to it. I checked the room out, like I always do,…read moreand found a large blood stain on the side of the beds mattress protector. It was covered up by a sheet and would have been easily seen had the housekeeping staff done their job. This is something that they should have addressed right away when the house keeping seen it but didn't. This place is very unsanitary for them to allow this.

Stayed here for two nights last weekend but would not stay here again. The front desk was nice, but…read morethe beds were hard as rocks!! We spent Saturday being lazy around the room and a woman employee with missing teeth randomly unlocked the door and walked into our room! She apologized and quickly closed the door, but it was definitely an unsettling experience. Next time I will spend the extra money and stay at the newer hotel on the other side of the Highway for a little more.. i had a much better experience there.

Please don't stay at Super 8 in Lancaster South Carolina. Air conditioner didn't work. Wanted to…read moreuse iron but it didn't work the cord had electrical tape wrapped around it. They did bring me another one. The towels and washcloths were dirty and dingy. So several employees smoking weed. Not a very good place to stay.

This hotels management is just sad and pathetic... online it says the pool will be open until 10Pm,…read moreoutside on BOTH signs it says 10PM, and i was told to get out of the pool at 8Pm because it was "closed"... then i went inside to ask why i was told the pool would be open until 10 if it was closed... I called twice before going down to see if the pool was open and no answer. The girl at the desk got upset with my factual statements and told me she wasn't "arguing" and walked away This place is sad, we chose this hotel for the pool as we arrived in town at 7:30Pm and then ate because we were aware the pool would've been open. We now leave tomorrow morning, so wow what a great stay and advertisement! Pathetic Hampton Inn!

Very poor quality for a Hampton Inn. Very dated. Furniture is worn and chipped. Beds are nothing…read morelike any other Hampton Inn I have stayed. No soap in the room. Very disappointed. Breakfast was disgusting.

Absolutely Unacceptable - No Hot Water and a Frustrating Stay at Holiday Inn Express Richburg…read more I am writing this review to express my extreme disappointment with my recent stay at Holiday Inn Express Richburg from 05/17/25 to 05/18/25. While I had hoped for a comfortable and relaxing experience, my stay was significantly marred by the complete lack of hot water. From the moment I attempted to take a shower, I was met with nothing but cold water. This was not a temporary inconvenience; it persisted throughout my entire stay. Being unable to shower with hot water is simply unacceptable in any hotel, regardless of its price point. It made basic hygiene uncomfortable and frankly, unpleasant. Beyond the fundamental issue of no hot water, the way this problem was handled was equally frustrating. Upon check-out the manager on duty tried unsuccessfully to offer us a few points to resolve the situation and when we would not accept the points he became rude and unprofessional. I left a total four messages for the new Gerneral Manager Miranda Piper. Miranda avoided my calls and made no attempt to return any of my four messages. After discussing this issue with the front desk I was told they were aware of the issue prior to me booking my reservation however no one informed me that there was no hot water upon check-in. * "I contacted the front desk on 05/18 and was told they were aware of the issue. No follow-up or resolution was offered." * "When I inquired about the lack of hot water, the staff seemed indifferent and offered no explanation or timeframe for when it might be restored." * "I was told it was a 'building-wide issue' but no further information or alternative arrangements were provided." The lack of hot water significantly impacted my stay by making it difficult to relax, causing me to feel unclean, disrupting my morning routine. It is a basic amenity that I, and I believe any guest, should be able to rely on. I would strongly advise potential guests to consider this serious issue before booking a stay at Holiday Inn Express Richburg. A comfortable stay necessitates basic amenities, and the complete absence of hot water renders this hotel far below acceptable standards. I will not be recommending Holiday Inn Express Richburg to anyone and will be hesitant to book here again in the future unless I receive assurances that such a fundamental problem has been rectified.

Great newer hotel opened in 2019. They allow pets for an additional $30. The rooms are real clean,…read moreas is the whole hotel property. Breakfast was included and very good. They have workout areas . The staff is well trained and very helpful. Will definitely stay her again on our way done to Florida.

The woman at the desk when we registered was so kind, friendly, and helpful. Our room was spotless…read moreand our stay very pleasant.

My husband experienced an overnight stay at this property with a pet in tow. A small, gentle, black…read morekitty that is a well-behaved companion animal. We were charged $25 extra dollars. The bill came to $142.00 We paid. The ground floor room??? It was awful, with moldy windows, and an outside screen that looked like it had been pried open from the outside and was not repaired. The air conditioner was very loud. It had terrible sticky floors and it was filthy around the bed on the floors. Cobwebs in the corners of the room, and both entry bathroom doors had obvious claw scaring from pets left in the room and locked in the bathroom. The water pressure was nice in the shower. We were exhausted after 10 hours on the road and just made do. I gave this property a 2-star rating to elevate it from a 1 because of the front desk help and the breakfast. I will never stay at this property again. I don't recommend it. Especially, at these prices.

We are always on the lookout for nice hotels to enrich our road trips & the Mantissa didn't…read moredisappoint! Our room was gorgeous & well appointed! The Sleep Number bed was very comfortable. Loved the big soaking tub! Definitely was a draw for us. It was great after a long 7.5 hour drive even though it was a ways off I-95! Totally worth it! While we initially had a bit of confusion upon check in with the type of room booked, it was quickly sorted. There were a few niggling fine points that could be improved upon, the person at the desk upon checking out asked about things and assiduously took notes on the few items.

As I walked in I was so surprised by this beautiful hotel here in Hartsville…read more The staff here at the Mantissa is so friendly and nice. This hotel is well structured with a quaint historical feel. The rooms are huge and apartment like. Our suite was a delight with a full stylish kitchen even a table in the kitchen. It's very hard not to feel at home here. We enjoyed relaxing in the living room area with the cable TV. The bedroom was wonderful as well equipped with a sleep number bed. Oh what an experience. The bathroom is very beautiful and set to impress with all the modern touches to make you feel spoiled as well as welcomed. My experience here was far and beyond any expectations I could ever have for a small town like Hartsville, not that I don't expect small towns to have nice hotels however this one is way beyond like I said earlier. I'm already planning my next visit Hartsville visit and yes I'll be staying here again and again. You can't go wrong you will be very comfortable here at The Mantissa!

This Staybridge suite is by far one of the best hotels I've ever stayed at…read more It's very clean, great breakfast, a nice pool and fitness center. And the staff is very friendly and helpful, especially Sasha, front desk, agent she is great at job and always have a beautiful smile. Keep up the great work Sasha. Tracy L Keitt

Great location, easy check in process, spacious accommodations and very clean property. I am super…read morenitpicky when it comes to hotels and this one is probably one of the best we've stayed in. They are pet friendly with a fee, which is understandable. We brought our dogs, and felt safe walking them around the property to go potty. There are trash cans by every entrance so disposing of potty bags is no issue. The complimentary breakfast was actually pretty good. I almost never eat the free breakfast, because, again, I am super nitpicky, but they had muffins, coffee and fruit that was good. My husband and son enjoyed omelets and sausage. We would absolutely stay here again!

I have to say that this was the cleanest and most sanitized hotel that you could imagine. Our…read morefront desk clerk (Amanda) was so personable and friendly. She also cleaned and sanitized the breakfast eating area which was a blessing because I have been in some that you had to turn around and run away from. The room was clean and very comfortable. We will definitely be staying here when our travels send us close to this area. Keep up the great work !!

Let's start with the 2.5 hours it took to book... I am a Choice club member, and I had all the data…read morein. Pressed "book now"...server error, try again. I did. Dozens of times until the 15 minute window closed. Waited 15 minutes, tried again. Same. Called directly. Manager took my phone number and room request. Promised to call back. Half hour later, I went to booking.com. 3 tries later it went through. Told this to receptionist on check-in and was told the person who I spoke with was manager!?! Hotel is clean, room looked nice. However, sink was cracked. And then the clunking started. We heard something in the bathroom that sounded like it was randomly hitting the walls. It wasn't long, and stopped, so we laughed and went to sleep. At 5.45 the next morning, someone took a shower and it wasn't so random. End of our sleep. Then a second...I recorded it, got dressed and went to the desk. Played it for night desk person and showed him sink image. He added it to notebook. Went to room, more random clinking as other guests used their water. Quickly packed, headed for breakfast. Reported again, playing audio for morning manager. "So sorry". That's it. Meh Word of warning...nice looking hotel, but if you have any room issues no matter how late it is and unpacked...CHANGE ROOM.

The service when greeted was friendly and the check in process was quick! The hotel is clean which…read moreis a must for me. The beds were pretty comfortable It was very quiet nobody running down the halls or any noise from other rooms. The breakfast is surprisingly good for a hotel. I would stay here again. also, conveniently located off of the highway.

Awesome Customer Service! We are geocaching across the state this week. We saw there was a high…read morefavorited geocache in this hotel so we added it to our short list of stops. We arrived to find the cache behind the construction tarp. It looks like the new bar will be beautiful when completed. We didn't want to enter the quiet construction zone without permission. The front desk clerk summoned the General Manager. Neither had heard of geocaching before. The GM led us into the construction area and allowed us to write out names on the log. I'm sure the GM had many other things to do, but he took time to assist 4 geocachers from Michigan with their adventure. Thanks for the assistance. Since 2011 this geocache has brought in over 525 visitors to this establishment. Had the place been open we would have probably had a drink to toast the find. Thanks again for the top shelf customer service!