Came here with a guest and decided to look for some of the latest coffee makers, particularly the Smeg brand. And while I didn't decide on any particular brand on this visit, the service by the staff was basically non-existent. While the store itself and the shelves continue to be filled by high end product, what good does it do you if there's no one but the occasional ghost roaming around? I'm seriously wondering if they are having problems or challenges hiring enough people now. It wouldn't surprise me. The days of walking into Bloomingdale's and having that feeling that you're in someplace special are long gone. The reviews and stars are pretty much on point for this location just as it is for this mall as a whole. And you hate to equate everything to dollars and cents, but in this now challenging economy given what's happening overseas, you would think they would do so much better. read more

Bloomingdale’s - Department Stores Near Me - Los Angeles, California

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I hadn't been to Boomingdale's in years. Dropped in the other day looking for Jo Malone soap (hard to find) and other cosmetics. Found exactly what I needed, and the service person was so helpful, she chatted to me about the products and did a beautiful job of wrapping up my Jo Malone soap. Also checked out the purse areas. Wow. Best selection this side of Sak's Fifth Avenue in New York. The post-covid slack was still visible, as there weren't very many people in the store, but it was a terrific stop there, fun perusing all the different departments and the staff are beyond helpful. Forgot all about this place, but not no more. read more

I had a very frustrating experience with Bloomingdale's at the Century City location that resulted in a completely unnecessary trip. I attempted to purchase a BÉIS bag using a 15% promotional coupon issued directly by Bloomingdale's. Before going to the store, I took multiple steps to confirm the discount could be honored. I first spoke with Bloomingdale's customer service, who confirmed that the coupon qualified and advised that it could be applied. I then called the Century City store and spoke with an associate named Gabriel, who encouraged me to come into the store and stated that a manager would be able to override the discount if needed. I explained that I live in Torrance and would be driving during heavy holiday traffic, yet I was still advised to come in. Upon arrival, the manager on duty, Irene, refused to honor the 15% discount and offered no reasonable solution. As a result, my trip was entirely unnecessary and could have been avoided had accurate information been provided from the start. I needed this item the following day, which is why I attempted to resolve the matter in person rather than ordering online. Ultimately, I purchased the bag directly from the brand's website and received 20% off with no difficulty, which further highlights how avoidable this situation was. This experience reflects a lack of communication between Bloomingdale's customer service, store associates, and management. It is disappointing, especially from a retailer that positions itself as customer-focused. read more

LOVE BLOOMIES!!!! I certainly appreciate the effort of their huge selections of merch! Outstanding customer service! Posh, opulent and super pricey! Highly recommended! Clean, well maintained, organized, tidy, and easy to find certain things. Each department may vary, but I certainly enjoyed myself!!! No issues with this location. read more

Absolutely terrible customer service in the Herve Leger / Veronica Beard section at Bloomingdale's. I regularly shop at this location and was genuinely shocked by how rude, dismissive, and inattentive the associates were. The Herve Leger manager -- a dark-haired woman who is always dressed in black -- was completely unwilling to help me with a simple question regarding a purchase I had made directly through her. Another associate, Sepideh, was equally cold and unprofessional. Both associates repeatedly walked right past me without acknowledging me, checking in, or offering any assistance whatsoever. I was left standing alone in the department feeling completely ignored and unwelcome. What made it worse was the attitude. It wasn't just poor service -- it felt intentionally dismissive and hostile, as though helping customers was an inconvenience. For a luxury department, the behavior was embarrassingly below standard. Ironically, the only people who actually treated me professionally were the associates upstairs at B Helpful, who immediately stepped in and assisted me courteously. After this experience, I sorted the reviews by lowest rating and realized I'm clearly not the only person who has had issues with the service and attitude in this store. Management seriously needs to address the culture in that department because it reflects terribly on the Bloomingdale's brand. read more

I can easily say this location is my most favorite cause it's always well stocked and has a variety of merchandise from so many designers and companies. You can pretty much find anything for any budget. The sale racks are awesome as well. I love their shoes department and I always end up getting something every-time I visit here. I got these cute Alexander McQueen sandals that were so comfortable. Our sales associate Jose was very friendly and attentive. He was patient with my sister and I trying on few shoes. But we both ended up getting a pair. The make up and perfume department is also very nice here. So much to choose from. The store is organized and beautifully styled. They had a live dj today so it made shopping even more fun. read more

Bloomingdale’s - Department Stores Near Me - Los Angeles, California

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Oriana in the Women's Department was absolutely amazing today!!! We came in to shop for my partner's bridal suit and she was so fun, sweet, and helpful. Her positive energy was infectious and she totally turned my partner's energy around, helping her to find something that she feels and looks amazing in!!! You can try to shop online but nothing restores your faith in humanity like shopping in person with a fun, knowledgeable stylist who knows how to dress different figures! Thank you Oriana! read more

We received good service at this store. Nice that they validate parking in the mall with a purchase. (Not sure of the amount.) Others do not. They also have a nice restaurant and bar. It was a nice shopping experience. read more

Bloomingdale’s - Department Stores Near Me - Los Angeles, California

Not my flavor for shopping, but I stepped in here to look at the options for suits; not many. I really liked the type of clothes they had and the the material they were made out of, but i couldn't reason with myself to agree to pay for the prices they are at. If I win the lotto, I'll be comfortable paying the cost of a pair of pants there. read more

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Josh in the fragrance department is the best bar none! This wonderful sale associate should be commended for his job. He is very patient, not pushy, knowledgeable about fragrances. He is in the Parfum de Marly section however he would assist you with whatever you need. He would even make you sample if you are indecisive. read more

During our trip to the nearby Eataly, we decided to come in here to do some clothes shopping. They always have very good selections of brands and you can find the newest and latest styles in fashion. Staff are somewhat friendly, but if you know what you want ahead of time, it's better. Just ask them for size availability if needed. Other than that, just grab what you need and check out. Their restrooms are also clean most of the time. read more

Bloomingdale’s - Department Stores Near Me - Los Angeles, California

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Bloomingdale's Century City is my favorite in all of the Los Angeles area ! Lots of amazing finds here , from engraved Baccarat to gorgeous Valentino sneakers. Fatima in the Baccarat counter is amazing & is so personable. Please shop with her for your Baccarat needs! read more

Lady working the return/pick-up counter at 1PM on 11/18/2026 needs to be better educated about the return policy. I called corporate after interacting with her and they confirmed that my item was eligible for a return. Will be calling this specific store soon to file a complaint with the associate. read more

I had a phenomenal experience this evening with a gift I purchased and needed gift wrapping. Cairo at the gift wrapping area was so kind and courteous and really made my shopping experience seamless. I also really appreciated how they validate parking for 2 hours with a purchase, which Zara so kindly helped me with. Overall, one of my best experiences with Bloomingdale's. They also have a really impressive shoe selection. read more

I had some time to kill and decided to stop in and check out the shoe department. I roamed that department for 20 minutes and not one sales associate offered assistance. I went down to the perfume counters and a gentleman asked if he could help. He made some recommendations and I purchased a gift for a friend. read more

Bloomingdale’s - perfume anyone? - Department Stores Near Me - Los Angeles, California

Walked into Bloomingdales to decide between my regular skin routine with La Mer or go bold and do La Prarie! Nancy Townsel, was super amazing and paid attention to every detail. She was super helpful and not only did she help make suggestions, she careful explained every product on how it would benefit me. Will be coming back here and she is now my new La Prairie associate! Thank you Nancy!!! read more

Bloomingdale’s - Department Stores Near Me - Los Angeles, California

Really appreciated the help I got from Tim and someone from the alternation department today in regards to getting an alternation done. -kevin read more

Their customer service was great my last visit. Even though there were a decent amount of customers, the sales person made sure to check in with me. They were nice and helpful. read more

After an incredibly frustrating experience, I finally received the correct perfume I originally asked for -- Gentle Fluidity SILVER -- but only after I was visibly upset and pushed for a resolution. The saleswoman, Fatima, was again extremely rude during the exchange: snapping her gum, dressed inappropriately with her stomach exposed, and showing zero accountability for her mistake. Fatima is a poor representation of such an elevated and refined brand like Maison Francis Kurkdjian. Her unprofessional attitude, dismissive tone, and lack of basic customer service completely tarnished what should have been a luxury shopping experience. Let's be clear: I never asked for Gentle Fluidity GOLD. I was specific in my request, yet she sold me the wrong product -- distracted and multitasking while helping other customers. Then, instead of simply correcting her error, she gave me an unnecessarily hard time about a slightly loosened cellophane corner, which clearly happened in the bag during transit. There was absolutely no reason for a customer to be treated this way -- especially over her own mistake. Her behavior was unprofessional, unpolished, and frankly embarrassing for a brand of this caliber. I will not be returning. read more

I was unable to complete a purchase because my account was flagged for "excessive accommodation requests" when I had only made 1 purchase in the past year (and absolutely no accomodation requests)-- I was told that they were not able to do anything about that even if it was made in error and that I was unable to make any purchases until the issue was resolved by their investigation. Obviously I will never be ordering with them again as this was a huge inconvenience, but beware: you may not be able to order because of website errors and they will blame your account. read more

I ordered an Eileen Fisher sweater. It was entirely different from the picture on the Bloomingdale's website. The color was different and masqueraded as grey. The material was bulky and prone to stretch. No wonder it is on sale now. Unfortunately, I waited 31 days to try to return it. I did not know that they had changed ther return policy because they didn't bother to inform clients. I am now a former client. It looks like something for Goodwill. 0 value. read more

I bought my wife of 55 years some nightgowns and a robe at the women's lingerie department at Bloomingdales. They were adored by her but the wrong sizes. I went back today and was helped by Aida who helped resolve the problem completely. She was polite, friendly, knowledgeable, and courteous. She is the reason I prefer to shop in person rather than online and she represents the Best of Bloomingdales. read more

Bloomingdales is a wonderful department store. This particular store is huge and is located in Westfield Century City shopping mall. It has multiple levels. Makeup and accessories are on the bottom floor. The middle floor has women's clothing with plenty of great name brands and super cute clothes. The top has home goods. The store is very clean and organized. The sales associates are very attentive and provide excellent customer service. read more

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Soraya is the best. She helped us get towels and was super nice. We were deciding between towels and she said close your eyes and pick one. Thank you Soraya read more

Saleswomen are hostile to each other and customers. Clothing options are great though.

Associate Jay at Bloomingdale's has exceptional customer service skills and displays utmost professionalism. When I needed to return some merchandise and my preferred store at Bloomingdale's in Century City didn't have my size, Jay proactively assisted me in finding it at another store and facilitated the online order. Kudos to Jay for his friendly and passionate approach to his job! We certainly need more professionals like him in every store. read more

Bloomingdale's changed their return policy without properly informing customers. The new return window was 30 days, but I came to return the item after 30 days. Unfortunately, they don't allow store credit or size exchanges, so I wasn't able to exchange the wrong size I purchased. This experience was very disappointing and reflects poorly on their customer service. read more

So I have been a bloomingdale's customer for some time. I ordered a perfume online and when it came shipped to me it was as i opened the box it came in , the perfume was not labeled and had the name of the perfume and totally different color. I was guessing it was a manufacturer defect. I then take it in store to see if I can exchange or return it but they did not carry that perfume here. So I just wanted a refund and was over it. The worker was kind but their policies on return is quite odd. They were stating to me because it was opened they could not return it and it didn't look like the picture online. The whole time I was thinking to myself , this is why I am returning it because it doesn't look like the perfume I ordered??! It just didn't make any sense to me I brought the whole box back and the same packaged label. mind you the perfume bottle did not have something to break off to open the bottle itself to label it as "open" it was simply the box it came in was open. I finally was able to get someone to return it for me but I will know be not ordering a perfume online because of this being defective . read more

Found the perfect sweater in my size at Theory but noticed an imperfection in the garment weave. The rack only had one of each size so I tried my luck asking someone for help. I didn't catch the associate's name but a tall slender man wearing glasses and a suit helped me find another sweater in my size in their back stock. I am so grateful he took the time to find me the sweater! I'm very happy with my shopping experience. read more

Bloomingdale’s - Department Stores Near Me - Los Angeles, California

HORRIBLE CUSTOMER SERVICE!!! If I could give a zero I would. I purchased $800 wedding shoes from the shoe department here, but they were defective. When I tried to get a refund, they refused to take them back and even the manager had no interest in helping me. This experience caused me a lot of stress and I refuse to shop at any Bloomingdale's. read more

The 5 stars are for Estevan who helped us for an hour and couldn't have been friendlier or more professional. He provided great advice and personal assistance. read more

The sale people are not very professional and they are not trained on what products they are selling - I bought a gift for a my banker a briefcase worth more than a 1000$ and the sale person had zero knowledge whats the brand is and from - then I went to the third floor to wrap the gift and the lady manager by the name of ( Jessy) was super rude in her communication - I am really sorry to say how such an institution is going down the drain - this experience happened on multiple locations in Los Angeles as well as Florida read more

Thank you to everyone who is helpful and kind even if we don't always know what we're looking for or when our size isn't available in our favorite style. The two departments that stood out as caring and pleasant were the shoe and Chanel cosmetics. Thank you for your patience with me and your genuine desire to help. I really like what little I purchased and your kindness is noticed and appreciated. read more

Went in looking for jewelry. I found something that caught my eye in the corner of the jewelry section. No one was around to help so I walked a bit to ask if someone can help me. They said they will call someone to come help me. This man comes by. Very unfriendly. He perhaps didn't think I was a real customer?(I look very young). I wanted to see several earrings to compare them but every time I asked to see a different pair, he would put away the previous pair. When I asked if he could just leave it out so I could compare them, he hesitated. Did he think I was going to steal them? When we asked what carat the diamond was on one of the earrings, he said "it's on the tag." But it was not! so he had to go to a computer to look it up. He comes back and says "6." Definitely not 6 carat! So we asked "you mean 0.06....?" He kept on repeating "6" and then he later said "0.06" Sounds like service here is horrible in general. read more

I came here earlier this evening to grab some Kiehl's products since the regular Kiehl's store had already closed for the day, and had an excellent experience at the Kiehl's station with the associate there. I went over to the gift box area and had a fine experience at that desk as well. However, as I was making my way back to the exit, I happened to stop and look at some bags in the Tory Burch section. As I was checking the price tag on one small bag, a sales lady came over and greeted me. I greeted her and went about my business. I did turn around one more time because I felt a presence behind me and she happened to just be standing right there behind me, watching me examine the bags. It was extremely uncomfortable to be stared at while trying to decide whether to buy. Rarely do I go somewhere and feel hovered over, but this was one such instance, and I'm not one to typically feel racially profiled, but in this case, I very much did - as the other two associates assisted me previously (one of whom was Black) when I was browsing in a different area of the store (and if they were watching me, they were low key about it). These 3 stars are for them. I kinda wish I'd turned around and said "I'm sorry, do I look like I'm going to steal something? I have about $200 worth of merchandise I just purchased from here in this bag." But I thought better of it, made awkward small talk to acknowledge her presence, and left. If this woman wanted to intimidate me out of making a purchase, she succeeded - and I will likely opt for any other Bloomingdale's location as a result of this incident unless I am desperate. read more

This is one of my favorite Bloomingdale's stores to visit. Just leaving a short review to say that during my recent visit, I was searching for the perfect Ted Baker dress, and Mona and Susan at this location were super helpful. While there are plenty of dressy options at this store, I was disappointed to learn that it no longer has a proper section for evening wear, which means you have to spend a lot of time visiting each designer section to search for evening wear. Nevertheless, customer service at this store is excellent. When it comes to fragrance, don't forget to visit Shannon - she has an amazing perfume nose and is a delight to explore fragrances with. read more

I go there to buy bag that I want. First they told me that they don't have the bag for me. And than the lady that work there come and tell me she found me the bag I want. I ask her why it's look yellow and she said this is how it's need to look. When I got home I see the bag it's all damaged. She sell me a damaged bad just to make a sell. I was need to back there, a hour drive from my home to change the bag. Be careful from the sellers there. They are lie. read more

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Unbelievably great customer service! My wife's best friend needed a pair of Gucci sunglasses for an event on a Monday (ordering them on a Thursday). Gucci was unable to locate the pair she wanted at any of their stores, but located a pair at this Bloomingdales. I was then contacted by a lady named Yessica, who just went so far above and beyond what she was required to do, to help us out. Jessica got the glasses packed up, and sold them too me over the phone. The Fedex guy had already come to the store for their daily pickup at this location, so Yessica hunted the man down in the mall and got my package overnighted to me, at no charge! Just an unreal experience in todays world, we appreciated it so much. Thank you Yessica! read more

Bloomingdale’s - Department Stores Near Me - Los Angeles, California

Worst customer service ever. Order a perfume over the internet. When it came it was damaged. Got in touch where they assured me they would replace. Sent back the product and as soon as I did they "denied" the return. Absolute rubbish. Then they sent me a gift card instead of removing from my credit card. Will never shop at this dump again. This is the exact reason department stores are dying a slow and brutal death. read more

Bloomingdale's customer service is TERRIBLE! Just tried calling the Century City Store to see if they have a certain women's perfume. When I was transferred by the automated voice system to "women's fragrances" I got dead silence. I called same extension again- no answer! The third time I called, I opted for "Chanel", thinking that since most people buy Chanel, surely Bloomingdale's assigned a full-time employee to that counter. No one picked upthe call. I wanted to go in person to redeem a gift card and carefully choose the perfume I had in mind. I guess that's not happening... Oh well, I guess Bloomingdale's reputation in offering great customer service has vanished ! read more